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Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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This was not the first time I ordered through Ferns and Petals. Like every other time this time also they excelled in service. Moreover their prices are at par with the market (Amazon, Flipkart etc.). While ordering as it was taking time their customer rep called me to see if everything is fine and helped me with exceptional service yet again.
Awesome product... made my ocassion really flowery. I am super satisfied customer and would like to shop more in future. This is a one stop solution for all my celebrations
Amazing variety and delicious cakes! Very easy and futuristic to use, kudos to the team. Recommend this to everyone for you gifting needs!
As i gifted this bouquet to my girlfriend, she loved it, and that made my day. *******@fernsnpetal
Quality of the flowers were very poor - flowers were wilted and drooping when delivered and customer service did not bother to address the problem. I sent them a pic of the flowers delivered and they did not bother to address it. Very disappointed with the service - the florists they use as well as the fact that customer service did not care. Pls think before you spend your money through this store.
I'm impressed by such quick and prompt service of Ferns n Petals. I ordered for the same day delivery and it was delivered in just 2.5 hours. The cake was very fresh and delicious too. Keep it up Ferns n Petals! You've always impressed me
Very nice collection of gifts and stuff. I really enjoy their customer service and delivery process. Very nice
Dear Karan M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Amazing service. Love fnp. They so reliable and always on time!
Ordered cake and flowers for my brother's birthday. The cake was scrumptious and the flowers were fresh.
Dear Srishti S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Its a awesome aap basket full of beautiful gifts with minimum delivery time And best quality so can trust on the application Ferns N Petals
Dear Taran C.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
You have personalised gifts too. Same day delivery. Its amazing. Not just gifts there are cakes, plants and many more. They follow the festivals or trends. Am sure they won't let you down. The delivery is also very professional. They dont call you like other apps do but deliver to exact location. Its so amazing. Can blindly go for it! Cheers ferns n petals
Dear Aryan A.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Service was great... Loved it. The product was same as it was in shown in pictures... Appriciated. Good job
Dear Suchita S.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Excellent. Service. Will recommend this to everyone should try once. Thank you so much. Excellent service
Dear Ritu G.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Thank you. You made my day... I will recommend this application to everyone. Wow products. You people rock
Dear anamika s.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Don't fall for their tall claims of midnight delivery. They charge extra for delivery between a specified time and then do not honour their commitment. They give false reasons that no one was available at the place of delivery. I strongly recommend not to rely on this portal. Customer care is particularly unhelpful and rude. All in all very poor customer experience.
Raman K
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Nice customized products and fresh cakes. Very good flowers... Keepp up the Good work... Thank you
I have ordered a ferns n petals cake with below details -
Rich Fruit Cake Half Kg Eggless
Order No #: *******401
https://m.fnp.com/
CAKE*******
EGCAKECONH325
Received cake is not as per the expectations and shown on website -
1) Cake top covering layer should be Jelly glossy type. Instead of that
Received a matt local colored cream covering.
2) Chocolate swirl (Curve) as shown in website image is missing.
3) Received a cake with a broken covering layer.
Very poor service. Bad quality cake. Pz plz don't buy
Attached website photo and deliver cake
Dear Sachin M.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
I relied on them and they stood on the commitment. I ordered a gift for my loved one and the their product was so fabulous that now I will recommend them forever...
Dear Sandhya P.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I was looking to send some greetings in Germany from India. Thankfully I landed at fnf, everything worked well thereafter.
Dear Amit M.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
The most efficient, trustworthy, easy approachable, timely delivery, good quality gifts and products..
Pathetic service
My order ******* was not delivered with the reason stating wrong address, it was the same address which i have used for earlier deliveries. They made mess of the plans which were committed, i tried to call them, they were unable. If they can't deliver then they should say upfront rather than cancelling because of silly reason.
Customer service also has been rude in the past
Dear Ramesh B.
We value your business and sincerely apologize for the inconvenience caused. We have your details and will get it checked right away. Thank you!
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Namrata G.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals