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The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
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Wide range of products to choose from. Value for money. Delicious in taste. Hassle free ordering. On time delivery.
They are unable to cater only 1 part if an order is placed and wants to get it delivered on the same date they are unable to fulfil it.
On a sentimental day like a wifes bday, the delivery boy totally unknown to the area called many times despite being given detailed address and seeing my phone switched off returned back.On query again someone came quite late with repeated calls with stale flowers of very low quality.
Dear Lalit R.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Thank you so much Ferns N petals, you guys are working awesome.
Great service, always delivery on time, fresh cake and flowers.
You made my days always.
I love your services...
FNP NEVER DISSAPPOINTS ME IN SURPRISING MY SPECIAL PEOPLE ON THEIR SPECIAL DAYS... BY THE TIMING OF DELIVERY AND THE QUALITY U MAINTAIN IS SIMPLE SUPERB. ITS ALL WORTH EVERY PENNY... CAN'T THANK YOU ENOUGH FOR ALWAYS MAKING HAPPY TEARS OF MY SPECIAL ONES...
Dear arshiya s.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I am Sending gifts to many parts of the world. Not even one time they made me to call or track the order. Delivered exactly as ordered and perfect timing. Great... Keep it up.
They advertise something and then they deliver something else. If you inquire then they will not admit their mistake. There is a legal case now pending against them in Indian Court. If you have been duped by them, contact me.
Dear Arisham K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Wow wow wow! What can I say?! There are no words that come close to saying how happy we were with our perfect birthday cake! Very affordable cake options A good selection of markets to choose from
Quick and easy delivery. Worth what I spend. Just wan say THANK YOU For make the best day.
Dear K K.
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I ordered a cake worth 6k for a loved one. However, it was delivered to the wrong address - a completely different state in fact - I cannot fathom how even. The customer service refused to initiate refunds despite having all the necessary proof. Over multiple days of calling they transitioned from "we will look into it", " we cannot replace a perishable item", to "it was delivered" and "we cannot act on on order if you complain after 48 hours" - (I had been calling every day so the last call was after 2 days).
Dear Chahbaz A.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Recently we hired this company for funeral services for my father. They charged us a hefty fee for providing services which involved moving the body from hospital to crematorium and performing the last rites. The company did not even provide flowers to place on the body. No priest to perform the ceremony. In other words this company completely messed up my father's funeral services. They put us in such a precarious situation but at that moment we had no choice but to go ahead with the cremation. We were so disappointed that we couldn't perform the last rites as required. How can a company do this and go so cheap without any recourse. We have tried to contact this company several times but no response. We spent $******* for the services and we feel this company is a big fraud. Please avoid this company any cost. They didn't even provide a GST receipt.
Dear Ravi N.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
There was birthday of my family member and we made almost 6 orders from Ferns and Patel. We only received Cake on that day, rest all of the order were cancelled and we did not get our payment back, I reported and they told we have paid back but we didn't get any thing. It was really bad experience. No one form Ferns and Patel really care about it, I haven't got any single call from their team despite plenty of email I sent them. Neither I got my payment back nor I got my orders, it was huge amount as multiples orders and orders were also form different three accounts. So they gave same excuse to all of us. Be careful guys and see alternate website as there are many trustworthy websites. Fake and fraud! Least priority to customers after payment.
Dear Nancy K.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
I ordered birthday cake by noon and got it delivered by 4 pm. Fanatastic service by FNP.
They maintain good quality and tasty cakes.
Thanks to the chef and whole team who were involved in my delivery
Choosing FNP Over the years has made me trust this website a lot.The products they owe, from customising to delivering on time is of great work. Really appreciate the hard word you do as a team. Thank you once again and all the best for your future
Dear Melekh N,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
They have very poor services, and worst customer care services. Once money is paid they do not listen to their customers.
In my order, I tried to correct the addressee, but they simply did not entertain. Worst on that their dump customer care services kept repeating "delivery has been attempted".
Dear Parveen K,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
I have ordered a cake from Fnp. Quality of the product was so good. Delivery was on time and product was same as shown in the picture. They make your day special with the kind of services they are providing. Love you fnp for making my and my loved ones day memorable. You guys deserve full rating. So happy with your services.
Thank you so much
Dear Neha S.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
I had a bitter experience with ferns and petals with no cake delivered at my party inspite of having paid 5 days before the delivery date. Simply a fraud. Never buy from here
Dear M G.
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
The flowers died out in 12 Hrs. It was a complete waste of money. I have never seen flowers dying so quickly. These people don't source flowers from a verified / authentic place. Don't buy.
The cake I ordered was also not the same cake they have shown on their website. Some useless and tasteless local cake was delivered by these people.
3300 Rs for a useless cake and flower is too much to charge. Refund my money you cheats...
Dear Mayank S.
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
Excellent service but it is very expensive. Team should work on cost aspects of entire value chain of the product and services
Same pre typed emails come as reply. I think delivery part is ok for the most part. Took 38 rs from my mom on the delivery day.? Scam
Dear VISHAL M.
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly yours,
Team Ferns N Petals
Answer: Don't order with them. They will take your money and then ignore you and give you all stories of why it couldn't be delivered. Rather go to another website. They are also handing out 20% discount vouchers for reviews, so all of these 5 start reviews cannot be trusted at all!
Answer: Dear Kakkarla, We would like to assure you that our customer's details are secured. You can make the online payment without being worried. Flowerly yours, Team Ferns N Petals
Answer: I can't say if they are fraud or not, but their service is terrible. Only 2/4 of my orders were delivered. Their customer service is non-existent. Just ignore the emails and mark it as spam. Don't order with them. Avoid!
Answer: A complete scam. They sell used old flowers. Never deliver as shown in pics. Their partners gate them as not paid well.
Answer: They are just there - Just a click on site, they get connected on call like a Ginnie :) And the tickets raised are addressed spontaneously and addressed and closed.
Answer: Hi Tanushree, We would request you to please visit our website www.fnp.com to check out the available dates.
Answer: We are sorry for the inconvenience caused to you. Please share your order number so that we can look into it.
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
Dear Joy S.
Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals