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Ferns N Petals (FNP)
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Ferns N Petals (FNP)Reviews 2,881

2.1

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Ferns N Petals (FNP) Reviews Summary

The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.

This summary is generated by AI, based on text from customer reviews

service
761
value
751
shipping
743
returns
501
quality
720
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Sangita D.
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Love fern and petals
January 31, 2022

Wide range of products to choose from. Value for money. Delicious in taste. Hassle free ordering. On time delivery.

Date of experience: January 31, 2022
India
1 review
0 helpful votes
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They are unable to cater only 1 part if an order is placed and wants to get it delivered on the same date they are unable to fulfil it.

Date of experience: January 30, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Joy S.

Your kind words mean a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
Follow Lalit R.
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Disappointing service
January 29, 2022

On a sentimental day like a wifes bday, the delivery boy totally unknown to the area called many times despite being given detailed address and seeing my phone switched off returned back.On query again someone came quite late with repeated calls with stale flowers of very low quality.

Date of experience: January 29, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Lalit R.

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
Follow Mohammad R.
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Perfect gifting website,
January 28, 2022

Thank you so much Ferns N petals, you guys are working awesome.

Great service, always delivery on time, fresh cake and flowers.

You made my days always.

I love your services...

Date of experience: January 28, 2022
India
1 review
0 helpful votes
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FNP NEVER DISSAPPOINTS ME IN SURPRISING MY SPECIAL PEOPLE ON THEIR SPECIAL DAYS... BY THE TIMING OF DELIVERY AND THE QUALITY U MAINTAIN IS SIMPLE SUPERB. ITS ALL WORTH EVERY PENNY... CAN'T THANK YOU ENOUGH FOR ALWAYS MAKING HAPPY TEARS OF MY SPECIAL ONES...

Date of experience: January 27, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear arshiya s.,

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,
Team Ferns N Petals

France
1 review
0 helpful votes
Follow ASHOKRAJ M.
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I am Sending gifts to many parts of the world. Not even one time they made me to call or track the order. Delivered exactly as ordered and perfect timing. Great... Keep it up.

Date of experience: January 27, 2022
Singapore
1 review
0 helpful votes
Follow Arisham K.
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They advertise something and then they deliver something else. If you inquire then they will not admit their mistake. There is a legal case now pending against them in Indian Court. If you have been duped by them, contact me.

Date of experience: January 26, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Arisham K.

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

Georgia
1 review
0 helpful votes
Follow K K.
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Wow wow wow! What can I say?! There are no words that come close to saying how happy we were with our perfect birthday cake! Very affordable cake options A good selection of markets to choose from
Quick and easy delivery. Worth what I spend. Just wan say THANK YOU For make the best day.

Date of experience: January 26, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear K K.

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
Follow Chahbaz A.
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I ordered a cake worth 6k for a loved one. However, it was delivered to the wrong address - a completely different state in fact - I cannot fathom how even. The customer service refused to initiate refunds despite having all the necessary proof. Over multiple days of calling they transitioned from "we will look into it", " we cannot replace a perishable item", to "it was delivered" and "we cannot act on on order if you complain after 48 hours" - (I had been calling every day so the last call was after 2 days).

Date of experience: January 26, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Chahbaz A.

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
Follow Ravi N.
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Recently we hired this company for funeral services for my father. They charged us a hefty fee for providing services which involved moving the body from hospital to crematorium and performing the last rites. The company did not even provide flowers to place on the body. No priest to perform the ceremony. In other words this company completely messed up my father's funeral services. They put us in such a precarious situation but at that moment we had no choice but to go ahead with the cremation. We were so disappointed that we couldn't perform the last rites as required. How can a company do this and go so cheap without any recourse. We have tried to contact this company several times but no response. We spent $******* for the services and we feel this company is a big fraud. Please avoid this company any cost. They didn't even provide a GST receipt.

Date of experience: January 24, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Ravi N.

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

Canada
1 review
0 helpful votes
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There was birthday of my family member and we made almost 6 orders from Ferns and Patel. We only received Cake on that day, rest all of the order were cancelled and we did not get our payment back, I reported and they told we have paid back but we didn't get any thing. It was really bad experience. No one form Ferns and Patel really care about it, I haven't got any single call from their team despite plenty of email I sent them. Neither I got my payment back nor I got my orders, it was huge amount as multiples orders and orders were also form different three accounts. So they gave same excuse to all of us. Be careful guys and see alternate website as there are many trustworthy websites. Fake and fraud! Least priority to customers after payment.

Date of experience: January 24, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Nancy K.

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
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Great service
January 23, 2022

I ordered birthday cake by noon and got it delivered by 4 pm. Fanatastic service by FNP.
They maintain good quality and tasty cakes.
Thanks to the chef and whole team who were involved in my delivery

Date of experience: January 23, 2022
India
1 review
0 helpful votes
Follow Melekh N.
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Punctual
January 22, 2022

Choosing FNP Over the years has made me trust this website a lot.The products they owe, from customising to delivering on time is of great work. Really appreciate the hard word you do as a team. Thank you once again and all the best for your future

Date of experience: January 22, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Melekh N,

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
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Worst services
January 21, 2022

They have very poor services, and worst customer care services. Once money is paid they do not listen to their customers.
In my order, I tried to correct the addressee, but they simply did not entertain. Worst on that their dump customer care services kept repeating "delivery has been attempted".

Date of experience: January 21, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Parveen K,

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
Follow Neha S.
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Value for money
January 21, 2022

I have ordered a cake from Fnp. Quality of the product was so good. Delivery was on time and product was same as shown in the picture. They make your day special with the kind of services they are providing. Love you fnp for making my and my loved ones day memorable. You guys deserve full rating. So happy with your services.
Thank you so much

Date of experience: January 20, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Neha S.,

Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.

Flowerly yours,
Team Ferns N Petals

Texas
2 reviews
0 helpful votes
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Very Happy!
January 20, 2022

Everything was delivered well on time very happy with the service!

Date of experience: January 19, 2022
India
0 reviews
0 helpful votes
Follow M G.
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I had a bitter experience with ferns and petals with no cake delivered at my party inspite of having paid 5 days before the delivery date. Simply a fraud. Never buy from here

Date of experience: January 17, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear M G.

We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
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The flowers died out in 12 Hrs. It was a complete waste of money. I have never seen flowers dying so quickly. These people don't source flowers from a verified / authentic place. Don't buy.

The cake I ordered was also not the same cake they have shown on their website. Some useless and tasteless local cake was delivered by these people.

3300 Rs for a useless cake and flower is too much to charge. Refund my money you cheats...

Date of experience: January 12, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear Mayank S.

We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.

Flowerly yours,
Team Ferns N Petals

India
1 review
0 helpful votes
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Excellent service but it is very expensive. Team should work on cost aspects of entire value chain of the product and services

Date of experience: January 11, 2022
Oklahoma
1 review
0 helpful votes
Follow VISHAL M.
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? Scam
January 11, 2022

Same pre typed emails come as reply. I think delivery part is ok for the most part. Took 38 rs from my mom on the delivery day.? Scam

Date of experience: January 11, 2022
FernsNPetals -. — Ferns N Petals (FNP) Rep
over a year old

Dear VISHAL M.

We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.

Flowerly yours,
Team Ferns N Petals

From the business

Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.


fnp.com
Gadaipur, Delhi, India