Fantastic service and reliable site. This is my 3rd year of sending gifts on birthday, Raksha bhandhan n Diwali. Loved the timing n service.
The delivery and the quality of packing and product is excellent. Moreover the delivery person is also heplful.
Dear Suraj B,
We're so grateful to have customers like you. Thank you for appreciating our efforts to make you happy with our products and services.
Flowerly Yours,
Team Ferns N Petals
I love this app. This is absolutely great experience with this app. I just love it. Fffffffffffffffffg
Dear Pragya G.,
Thank you for your courteous words. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals
Im glad I chose Ferns and Petals for wishing a near and dear one a speedy health
Recovery, it was an on spot timely delivery.
Dear SABIHA,
Thank you for giving us an opportunity to serve you. We value your being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
I had very nice experience. Delivery executive make it surprisez. Perfect timing. Strongly recommend
Ferns n petals has fresh products, be it cakes and more, plants are just galore...
An appreciable site.
Thanks.
Neerja
Dear Neerja,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
My frnd is happy to recieve the jade plant and smiley cushion on his birthday that I ordered from this site
Dear Drishti,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Ferns N Petals is always my favourite one. Those serving surprise gifts to loved ones nd family members that means alot.
Dear Jagadeesh,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
I ordered 4 orders for special occassion of rakhi and they delivered it before the occasion
Orde r*******203
Dear Sudhir T.
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly Yours,
Team Ferns N Petals
Very innovative and truly surprising gift to make someone's day! A new concept which will create sweet memoriesGo for it!
Dear Sk,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
Unreliable, unprofessional, irresponsible and worst florists...
Would suggest you to never go through this comany..
Excellent workdone on time, smooth transaction, fast delivery, disciplined manner, uniform, same product, I loved it
Dear Namrata,
We would like to thank you for selecting our products and services. It was a pleasure serving you.
Flowerly yours,
Team Ferns N Petals
The payment process was so easy
And fast delivery
Thnks for u d safe service during lockdown.
Just loved it.
Dear Udita,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Loved the timing and way of goods recieved. Very nice quality and as showed in online revieved. Thanks alot team.its my second time with fernnpetals.
Dear Shahidhusain,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Your Rakhi material was substandard
Order *******. Rk 1766
Rakhi gives out colour
Dr D K Tuli
*******277
Dear Deepak,
We are really unhappy with the way things happened. Thank you for reaching out
To us. We have your order number and we promise we will get this resolved soon.
Flowerly Yours,
Team Ferns N Petals
Enjoyed gifting from FNP. The Recipient expressed great happiness with the quality of the product. Thankyou FNP
Keep up the good quality,,
Ferns N Petals is an ongoing fraud in broad daylight and I am surprised that I didnt notice the reviews before. Thus, leaving mine to help others. This company makes such tall claims and then neither deliver, nor do anything meaningful to address the grievance. The contact number listed on their site drops the call before reaching the order status section and the tickets you raise on their site are closed repeatedly with a lame apology. Where did they get the idea that the customer is writing to them to hear how sorry they are for the inconvenience. Do they not know that their job is to deliver on the promise they made and took money for? What the what! I sent Rakhi to my brother on 15th August 2021 as FnP promised 5 days delivery. Rakhi never reached. We tried contacting them via phone first (to no avail) and thereafter raised ticket on their site. They kept closing my tickets with automated apologies, never heeding my request for a refund as the festival was over. After 3 days of followups they told me there will be a delay in my rakhi delivery (still no date, mind you) and shared a link to the courier company page for me to track the status. Still not paying any attention to my request to return the money, btw. Last update on the shipping page was of 16th August, so my brother checked with them locally and got to know that my rakhi was never shipped to the USA by FnP.
I looked at their twitter page and realised I wasn't alone. They haven't delivered or falsely updated the delivery status for a lot of people. And all of them were struggling to get a refund from FnP, like me. I am trying to contact these people to form a group and explore the possibility of taking the matter to the consumer court but it's appalling to see how some companies think that they can rob their customers and get away with it.
Dear Pragya M.
We apologize for the inconvenience caused. We appreciate you for letting us know what went wrong. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.
Flowerly Yours,
Team Ferns N Petals
I have purchaced cake forr my sisters aanniversary and its really fresh and in n this pandemic time its very useful to convey my love and affection to them iam much satisfied
Thankyou FNP
Dear Sripriya,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
The product i received is so good brought a smile on my partner's face. Totally worth for the money
Dear Sriram,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
It was a surprise gift for my brother on bhai dooj... after recieving the gift he got so emotional. All i can say is Thanq FERN N PETALS for making brother so special on bhai dooj
Dear Meenakshi,
Thank you for giving us an opportunity to serve you. We look forward to continuing our relationship with you and hope that we can serve you once again.
Flowerly yours,
Team Ferns N Petals
Overview
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- Gadaipur, Delhi, India
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Harpreet,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals