The cake was same as shown on tje website. And it is more than my expectations. I truly appreciate your commitment.
I ordered a balloon bouquet. Delivered promptly on time. Great communication and updation. Good stuff. So easy to order
Dear Komal A.,
Your appreciation just made our day! Thank you for your belief in us. We promise to keep it this way and give you many more such reasons to smile.
Flowerly Yours,
Team Ferns N Petals
I found FNP very convenient, hassle free and their service was prompt. The product range is also vast.
Dear Farah,
Thank you so much! We are so happy that you are happy. We will do our very
Best to continue to not only meet, but exceed your expectations.
Flowerly Yours,
Team Ferns N Petals
Very simple and fluid process. Really liked the seamless flow. For a non tech savvy person I enjoyed every moment.
FNP has always delivered quality products and well on time, adding joy to those special moments. Highly recommended.
Thank you for making my moms birthday memorable- beautiful fresh flowers delivered timely. Lovely experience, highly recommend.
Dear Nidhee,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
Ordered for delivery to another state. Not only quality, but entire look presented... everything is just awesome
Dear Joyita,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals.
Ordered birthday gifts to my brother it was on time delivery and products also very worth
Super happy
Dear Kunju,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
They show amazing and beautiful pictures but what you get is quite opposite. Please avoid this fraud company.
Dear Venkat,
We're really sorry. That is not at all how things should have happened. Please share your order number with us so that we can resolve this at earliest.
Flowerly Yours,
Team Ferns N Petals
Best customer satisfaction & on time delivery. Ordering process was also easier. Thank you for user friendly.
Dear Pavithra,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
A franchise that provides some amazing products with good quality... Nice gifts for every occasion available
Dear Naveen,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Needs to improve in delivery time which is very heavily claimed but not executed with that intensity
Dear Anahita,
We apologize for the inconvenience caused to you. Please share your order number with us so that we can look into it.
Flowerly yours,
Team Ferns N Petals
Ordered lilies for my husband's birthday... Got it within 30 minutes... Prompt response and polite staff.
Awesome product, perfect delivery timing, smooth order and payment process, perfectly satisfied with your services
Dear Manishi,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
If you're looking to surprise your dear ones this is the perfect place for you
Trust me, you'll not be disappointed.
Dear Subham,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support.
Flowerly yours,
Team Ferns N Petals
Delicious cake. I have ordered it for my sis baby birthday he was so happy. Keep continuing the good work Fnp
Dear Pavithra,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Very happy with the service provided apart from good quality product and o time delivery, well done, thank u
It was indeed an extremely satisfied experience from the selection to order, payment Timely delivery.
This is worst to book a order through FNP. Their vendors are cheaters and unprofessional. Close complaint wo closure
Dear Ajay G,
We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.
Flowerly yours,
Team Ferns N Petals
Awesome product fantastic service excellent communication timely delivery prompt response served with integrity
Overview
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
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- Gadaipur, Delhi, India
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Soumen,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals