Ferns N Petals (FNP) Reviews Summary
The company's reputation reflects a mixed sentiment among customers. Positive feedback highlights the quality of products, particularly cakes and flowers, with many expressing satisfaction with the gifts received. However, significant concerns arise regarding delivery reliability, with multiple instances of late or undelivered orders, leading to frustration and disappointment. Customers frequently cite poor customer service, characterized by inadequate support and unresolved issues. Overall, while the company offers appealing products, its inconsistent delivery and lack of effective customer support detract from the overall customer experience, suggesting a need for improved operational coordination and service responsiveness.
This summary is generated by AI, based on text from customer reviews
Flowers were very fresh and the bouquet was decorated well as shown in the picture. My mother was happy to receive it on her Birthday.
I am actually planning to complain to consumer court. We ordered rakhis to be delivered in USA, as per advert. These people took money and did not deliver, called them 10 times, they will say, sorry cant redeliver. They did not even try and in Usa everyone is working we put clear instructions to keep item on door, still they have no control. They give false details on calls. Eat your money and play with emotions. They should be banned in USA. I am writing to consumer courts here to close their business. At least i will try to save all.
Dear Saurabh,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
I always use ferns & petals when I have to send flowers to my family in India. I am impressed by quite a lot of choices on their website and options for people staying overseas to get them delivered on time. I would give 100% rating to their website that they have perfected in the last couple of years.
Dear Tanya,
It has been a pleasure serving you. Our success comes from the continuous faith of our customers in the excellence of our products and services, something we are committed to and would never compromise on.
Flowerly yours,
Team Ferns N Petals
On time reminder and delivery on time quality was also good and this is done every time thanks keep up the good work
Dear Vijay,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Easy booking, instant updates of orders status and delivered the cake just within 1 hour from order time.
Dear Pushpendra,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
Excellent Service. Fantastic Delivery and quality products. Value for my money. I recommend this service provide by FNP.
Dear Manju,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
Very bad service. They have always delayed my order. Promised 3 days - not able to deliver even after 6 days.
Complete money waste.
Dear Customer,
Please accept our apologies for the inconvenience this has caused you. We are feeling miserable about the trouble that we put you through. If you'll send us your order number, we'll get this resolved.
Flowerly yours,
Team Ferns N Petals
Hassle-free order and on-time delivery.
This is the first time when I have ordered anything from F & P and this first delivery of cake has happened at Hazaribagh Jharkhand where it is difficult to find good shops. Cake delivered by F & P is nice. F & P, you guys made my day.
Keep doing good work F&P.
Dear Ani,
Thank you for giving us an opportunity to serve you. We value you are being a part of the Ferns N Petals family!
Flowerly yours,
Team Ferns N Petals
This was good 2 years back and now they don't care about customer but the money.
Recently ordered 3 Rakhi hamper in one order worth of 50$ and they didn't deliver one hamper and charged 25$ for that, opening queries they answer same copy pasted answer each time and no answers to all, emails. And close the tickets immediately.
I don't even want to 1 star, can't write in google reviews about this fraud service. Don't believe them.
I never saw service like this before. Don't trust them, have to find new service now.
Dear Swetha,
Thank you for letting us know so that we can resolve this. Please send your order number to us and we'll follow up promptly.
Flowerly yours,
Team Ferns N Petals
Ordered a cake which was delivered within 5 hours. Everyone loved the cake... Second time using them and about to order a few more... Keep up the good work
Dear Rajneesh,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
On time delivery and product was very well packed and it was up to to mark. Thanks and I'll make more orders through FNP
Dear Rajneesh,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Very trusted brand and excellent delivery. Delivery was before time.
Very Good. I recommend people to use Ferns & Petals.
Dear Rajiv,
Looking forward to having you as one of our valued customers for many years to come.
Flowerly yours,
Team Ferns N Petals
FNP has made my Love's Birthday special.
Actually, I wanted to make his birthday special, so I booked my walnut truffle cake on 19th July which was to be delivered in the midnight of 6th Aug 2019.
He was fully surprised to have this lovely cake. Even he cut that cake on the same day in the evening but the cake taste was just amazing and yummy.
Even my friend even doesn't know that I love him but Thank you FNP to give your best services to creating memories in my life.
Love you FNP :)
Dear Jyoti,
Please accept our heartfelt thank you for your support and encouragement.
Flowerly yours,
Team Ferns N Petals
Fantastic service and reliable site. This is my 3rd year of sending gifts on birthday, Raksha bhandhan n Diwali. Loved the timing n service.
Dear Harpreet,
Your support means a lot to us and we are really grateful to have you as our valued customer. Thank you for believing in us!
Flowerly yours,
Team Ferns N Petals
I placed an international order of rakhi to Calgary, Canada.
It was returned prior to delivery date giving me the explanation that the address is not correct.
And the reciever DNT get any call from the delivery executive.
I raised a query regarding my refund, they have this policy of no refund on international order. And one more that they would try the order for one time.
And when I am calling the executive, they are hanging up on my call.
I have a series of questions.
How would I know that my order was shipped?
How would I know that the recipient was called?
I wanted the full proof details and screenshot of everything, but till now no response from their side..
Dear Elice,
We are sorry it happened this way. Thank you for letting us know. Please know we are here to help and we will get this resolved. Please let us know your order number.
Flowerly yours,
Team Ferns N Petals
It was very disappointing that I paid for a Red Velvet cake but a different flavor cake was delivered. Also, they also make last-minute changes in the color of the flowers that you can't do anything about.
Dear Pragya,
Please accept our sincere apologies. We will put all our efforts to see that we make this right for you. Please share your order number so that we can resolve this at the earliest.
Flowerly yours,
Team Ferns N Petals
I can't express how satisfied I am with FNP's online service. I ordered two items for my brother- a birthday cake and rakhi with sweets. Both parcels were delivered on time and I was regularly updated regarding progress of my parcels. So very big thank you to FNP. I highly recommend it to others and will definitely use their services in future.
Dear Baljit,
Thank you so much! We are so happy that you are happy. Thank you for allowing us to deliver smiles.
Flowerly yours,
Team Ferns N Petals
I have used the service few times and I must say fast service highly recommended. I am going to use this again.
Dear Deepika,
We value the trust you have put in us and would like to thank you for that.
Flowerly yours,
Team Ferns N Petals
I had ordered a cake and a gift for my friend. I'm so so happy with the service of ferns and petals. It was on time. And the quality was also really amazing. Moreover, my friend became happy, so do I. Thaaaanks a ton. :)
Dear Pooja,
It’s always a pleasure serving you and we certainly look forward to doing that in the future.
Flowerly yours,
Team Ferns N Petals
Fist time I send some to my bestie. So I m very happy with your service. It delivered in correct time. And also I suggest to my every known person to use this service
Dear Suchismita,
We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve.
Flowerly yours,
Team Ferns N Petals
From the business
Flowers, Gifts & Cakes - We promise a delivery in 4 hours across India with FREE shipping! Order from Ferns N Petals, India's largest online florist catering to personal, corporate floral & gifting needs.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Preksha,
Thank you for your kind words. They mean a lot to us. We really appreciate your encouragement and support. We will continue to not only meet but exceed your expectations.
Flowerly yours,
Team Ferns N Petals