Ferns N Petals (FNP)Reviews 2,880

I'm highly disappointed by ferns n petals as they are not at all trust worthy and professional... I had made my order on the 5th of August and it has to be delivered on 7th but only one order has been delivered by them rest 2 orders they have not delivered... My occasion has gone but no response from them... I'm calling and mailing them everyday still no action has been taken by these people... They are also not returning my money... Really pathetic... I would recommend all not to purchase anything from ferns n petals.

I order 4 bags of California Pistachios, flowers and birthday cake for my mother on august 2nd, 2019 reference order number *******002. After order and they need to deliver on 5th august to my mother place at Ludhiana. This is so embarrassing to say when they deliver after i found from my mother they cheated and instead of 4 pistachios bag they deliver 1 bag. When i filed complaint to them and called everyday i got email back from they are investigate and they will reach me back out but nothing happen until today to then even when i was ordering they reach me out between my order to show how fast they are and asking me if i need help they will take payment over the phone. Look email they send me as proof. I would say all you guys ordering think before you order they will not deliver your entire package after no one help you once you order and make payment. Stay away from them...

We apologize for the inconvenience caused to you. To let you know how sorry we are, we would like to arrange delivery of 3 Roasted & Salted California Pistachios. We would also like to send an apology note from us. You mean a lot to us and suggest you consider this issue in isolation. It? S not a representation of the regular services that we provide to our customers. We value your relationship with us. Flowerly yours, Manisha Upreti

I wanted to send Rakhi with flowers and chocolates.
This was my first visit to Ferns N Petals website, I was amazed to see how many options were there and each of them were beautiful. Finally, I chose a teddy basket with red and white roses and chocolates. There was no hassle in payment, it was smooth and the delivery was done within 12 hours of the confirmation which is outstanding service. Also, I received an email that they are proceeding with the order with all red roses as white ones are not available & they were unable to reach us. Updates at each step, perfectly arranged basket, timely delivery, great price options, just wow!

I ordered a combo kids rakhi to be delivered to India from USA. The shipping was free. There were 2 rakhis and 10 five star chocolates that I paid for. There was also a free card option available where I left a message for my nephew. It was delivered within 12 hours of ordering. To my surprise there was a small wrapped plastic palette of haldi, kumkum and chandan too as a complimentary gift. The products were just as shown in picture and very good quality. Very well packaged inside a Ferns and Petal carry bag. I loved shopping here and I highly recommend this site.

I sent two rakhi with chocolate and msg card to my brother in USA. First instead of msg card its only a paper where address is mentioned and msg is side of paper(very bad) Also msg preview was different and most importantly they changed my wording what I wrote. How could you guys do that and rakhis also cheaper quality. About Delivery, it was supposed to deliver on friday 9august but after sending so many queries they deliver one day before Rakshabandhan. Without solving query they close according the concern ticket.

This is my second consecutive year of ordering products and having delivered them in India. This year, I ordered products that are customised. I tried uploading pics unsuccessfully. When an associate at FNP sensed my multiple attempts, even without me raising a query, Sumit called me (internationally) and helped me through the whole process among many issues. It was impressive, considering it was 2 am IST. The quality products were delivered right on time. My family is all smiles and love. You guys at FNP rock! Thank you.

After ordering the gift almost 12 days in advance, the product was still not received on the birthday date. Until I called them at night to check the order status no one informed me that product is unavailable and we won't be able to deliver it today. The moment was spoilt and gone.

After all the issues and pain I went through during this order, I see finally when the product was received after 1 day delay was in horrible condition. The picture shown to me and the product were no match.

The plant leaves were dried, (divine name to the plant, was a joke), the leaves were not fresh nor healthy. Had holes in them as if they were about to throw this plant and somehow ended up sending it to me. Also the marbles were not white but translucent which totally changed the look to a cheap gift. Personal request for not fooling other customers on this product, bring that image down and post a real picture on how the product really is.

Is this how we receive service from FnP.

This was last order from FnP and I'm done! You guys can keep the 20% discount coupon back. I hope you understand sometimes it's not about the money but the feeling with which one wanted to send the gift to their loved ones.

I hope this feedback goes to right team before you loose more customers.

Attaching the picture of the product shown on website and what we received!

I ordered flowers and a cake, was delivered within a few short hours in Delhi! Impressive quality and prompt!