FLX Bike

The original babymaker is a really nice bike, and the pandemic made it challenging for FLX to commit to delivery dates. However, the FLX support is really, really bad. My bike wouldn't charge, and I am waiting now for five business days for an answer to the support ticket and guidance on next steps.

In all of my communications on the issues in the delivery of my bike. You have always responded promptly and have been a positive bel weather for the face of FLX.

Your attention to me as a consumer has been 2nd to none.
Please share my thoughts with Pete & Rob.

My FLX Attack has exceeded expectations. It has a nice street appeal. Quality seems to match FLX's product info.

Sagui,

All the best in your career with FLX. Your involvement in FLX, parallels and compliments everything Pete & Rob are trying to achieve as they present their bikes to the public.

It has been nice being able to communicate with you. And together resolving any issues I have had.

Purchased in May of 2017... awesome e bike. I have logged 5500 miles so far. Set up for commuting with a thule rack and panniers, lights, and fenders and some schwhabe tires I manage 20 mph over a 44 mile commute everyday. 36 volt 17 amphr battery running at the highest power level setting can easily deliver 22 mile distance. Recharge at work takes 4 hrs and then its back home. Considering that I'm 64 years old this is a game changer. Ride takes about 1 hr and 10 minutes each 22 mile commute. I have regained much of my youthful strength and vigor and can also pack a change of clothes, lunch, and drinks without having to become a world class rider. Leave that car home! SOOO Much fun!

I have been an avid cyclist (6k - 9k miles annual) for many years. A back injury took that away from me. I recently rode a friend's cycle and found I can manage in an upright riding position on an e-bike. My research lead me to focus on mid-drive cycles. I found the FLX Step-thru to be one of the best price performers 11 speed higher quality Shimano, 500W, 120 NM, torque, better tires, great brakes - overall best for the money. After actual time on the bike and riding friend's bikes from other manufacturers, I am convinced I made the right decision

I've had virtually no problems with my babymaker, the only thing I had to replace was the controller as the original one was overtightened and eventually the plastic cracked.

The bike rides much like a regular road bike and not some creepy coaster electric bike (think Aventon)! I replaced the seat, tires and handlebars since this bike is aluminium and every bump is transmitted through both. Otherwise it's very stock.

It seems to love working with the gatorskin hardshells that I put on it.
It was one of the best purchases I made last year.

We got our 2 Trail bikes 7 days after we ordered them. They were really easy to assemble from the boxes. There was just one issue and Rob and Pete reached right out to us when we told them and completely resolved it. The bikes are amazing. I loved the first time my wife tried hers and yelled WooHoo! When she started pedaling and felt the assist. Great job guys and we will be reccomending FLX bikes. We are having an amazing time FLXing.

The bike arrived, but the tour package was 6 weeks late. Additionally, the tour package shipment was poorly packed. The box arrived crushed and open, with loose parts inside. There was no documentation, no parts list, and no assembly instruction. For the money, go elsewhere. Do not buy a flx bike.

*Update*
As of yesterday, after multiple chat sessions and a lengthy phone call with support, my problem with flx was resolved in my favor. However, the very friendly support person did not read any of the extensive notes before talking with me, which included the photographs of the damaged shipment.

From purchase to this point, six weeks.

So, i recommend that you reserve time in your life for dealing with after purchase support. In my experience, the best way to get their attention is through chat. You can send a transcript of the exchange to yourself in email. Don't call, even though the option to do so is available. When i called, there was only an electronic music loop, not even a robot saying i had reached flx support, just music, and not very good music at that.

Flx has a good bike to sell, but they know nothing about treating you well if something goes wrong, you must work the support line repeatedly.

Cheers!

I absolutely love my Blue Raspberry Babymaker Pro and it came exactly as ordered. Shipping took about 4 months to happen for me, however FLX and FedEx stayed in touch with me throughout the entire process. One thing that was challenging for me was having to change the color and the handlebar style of the bike due to supply shortages, however I am very happy with my second choice and I would not trade it back for the Sterling Silver with upper bars. Thank you FLX.

I never backed an Indiegogo campaign before and everybody I told about it said I would never get the product. But FLX communicated regularly in live shows on YouTube and answered the questions of their backers. You cannot deny that they saw a lot of challenges in these special times which led to a huge delay. But, I never lost my faith in them and after 15 months I received my wonderful BABYMAKER PRO bike. It was well packaged, is very well built in high quality and rides like a charm. And: it looks super awesome!

I received a call today following up on maintenance inquiries (after a crash), and Flx is trying to help me confidently resume riding. I'm hopeful I'll experienced a positive resolution for my needs.

Just took my White Lightning Roadster out for the first time, and OH MY GOD! It is ridiculously fun. Thought I'd go a couple of miles. I went 10! I can't wipe the smile off my face. This bike is revolutionary, extraordinary. This bike is going to save my life! And, no, that's not an exaggeration. I can't thank Rob and Pete and the whole FLX crew enough! I am nearly 60 years old with a lot of pain and, well, a few extra pounds. A neurological condition called Tourette Syndrome makes it difficult to sleep, and saps my energy. Biking always has helped me tamp down the pain, and relieve the crushing stress. But while I've ridden all my life, lately it has become too hard to get up steep hills. The FLX Roadster changes all that! It laughs at high hills, and it makes biking long distances possible (and fun) again. And that, in turn, literally helps save my life! It relieves pain and stress, and will help me lose weight and sleep better. I am indebted to Rob and Pete. I will not only be an FLX customer for LIFE, I will tell everyone I know to drop what they are doing and buy an FLX bike NOW. Thanks again guys. You and your amazing bike are a godsend!

I received the FLX F5 trail. It is a terrific bike. Well packed, arrived with minimal and simple assembly. Terrific videos on the website about how to assemble. Riding experience on the bike is outstanding so far. The motor is a little noisy, but the motor buzz is worth it for the great torque. I live in a very hilly area and this bike climbs like a mountain goat! VERY good value for the price.

Only negative is the service from FLX. I originally pre-ordered one of their other models in April which was supposed to arrive in June. That arrival date then slid to August, then to Sept and finally Nov. I said uncle and switched to this model.

I hear constantly about the supply chain issues affecting all manufacturers, and so I am understanding about these delays. What I am not understanding of is that when they slide dates, they don't contact you. When you reach out to them, expect a 3 day delay getting a response. Incredibly frustrating to the point of wondering if you are dealing with a company going out of business.

Very nice people, but incredibly understaffed service wise. All in all, if you are patient, it is a terrific bike and I'd recommend. Particularly if the bike is "In Stock" on the website rather than "Pre Order"

The FLX Babymaker is an awesome ebike! From the day I tested the Babymaker at FLX shop until I got my own, I am blown away with its features and sleek design. Members of my bike group were also impressed by this ebike compared to their heavier and way more expensive ebikes. Some of my friends didn't even realize that the Babymaker was an ebike because of its stealth design, passing them with little effort particularly on uphill. FLX did a great job with this bike and they have a great staff for support. Overall, I am very satisfied with the FLX Babymaker. If you are in the market for an ebike, look no further and get the FLX Babymaker.