FLX Bike

Ordered 6 weeks ago. Delivery was planned within 7-14 days. Since there no Bike for me. 3-4 Weeks later I asked about shipping. No valuable Feedback. 1 week later again mails to FLX. No feedback at all. Then a feedback that they have problems with shipping provider / carrier. Now again no feedback at all. Very bad experience. Don´t know if the company still exist or what the matter is. Don´t know what´s next. Started request at Paypal to reverse my order and get money back.

Had an item marked delivered but wasn't actually shipped. That's not the problem though, it was being ignored for about week until I found that out what I paid almost two thousand dollars for wasn't actually lost in the mail but wasn't even shipped at the moment. Then after I am made aware of this I decided to cancel the order several times before I got a "your bike is on the way!" Notification. I would hate to discover what hell hoops I'd have to jump through if anything was wrong with the actual product.

My bike only charged once since I bough it. It took weeks for them to get back to me about it and multiple emails from me requesting guidance. Finally, they sent a new battery few weeks ago. It haven't arrived yet. I ordered my bike in April got it by the end of July, rode it just couple times until it stopped working…. And is collecting dust since I can't used it due to the poor customer service and warranty support. My investment was to use it all summer and I couldn't.

Very slow to respond.
Bought new bike. Took 6 weeks to get.
After only one full charge pedal sensor died.
After four weeks of emailing back and forth and even the emails took more that 4 days for response. I got a part that I had to change myself.
The after sales care is very poor. And my bike is brand new. I wonder what would happen if I was asking for help at the end of warranty period.
Quality of build and assembly is very poor. Cable connection sticks out the back very close to tire and cannot be pushed back into the frame. Prone to dirt from tire and rubbing against back tire. The front and back lights should have been feeding off main battery and come on with bike turning on. But you have to remove and take to your house to charge.
I am not happy.

I have maybe 30 miles on this bike - it is a road bike and I prefer my Spincity Commuter for my daily rider. I started receiving an Error 30 on the display when it was out of warranty. Replacing the display for $90 did not resolve the error. Replacing the controller for $70 did. I am very competent and comfortable doing maintenance on all three of my bikes, including the hydraulic disc brakes, and the change out proved far more difficult than the tutorial video would lead one to believe.

While it is a very sleek and smooth operating bike, I would NOT buy it again. There are more robust stealth ebikes from more experienced builders with better warranties available. Get one of those.

I ordered my bike July 30,2020 and still haven't received it. Customer service has told me numerous times that it would be shipped. Tomorrow is May 1st, 2022 (1 yr 9 mo) and I'm still waiting, no contact about it yet. The campaign (with tracking number) says fulfilled when it was not. Highly disappointed.

It's a young company so I accept, that not all works like it should. I received my invoice which had so many mistakes and did not fit with what I ordered. I wrote customer support, received a second and third invoice, still part of the invoice is wrong. Customer support did not respond one to my E-Mails and contact via Online Form. Haven't heard back from them at all and of course also no bike yet.

Babymaker pro( Gates belt drive, hydraulic brakes, clean looks, decent tires) is a pleasure to ride. I cannot imagine where the negative reviews are coming from. It is a great bike if you want to improve your posture while biking, learn the importance of cadence while cycling long distances. This bike improves your ride quality and distance without making you horribly exhausted at the end of the ride. At assist level 1 -2 you can squeeze 50-70 miles per full charge. It is super quiet and needs no care except dusting with a cloth. Try it, ride it for 100 miles before writing a review.It is priced to sell. Great job FLX!

I've had no problems at all in my dealings with FLX. They are a dedicated, hard-working group and are doing their best under extremely difficult market conditions. I received my bike - a bit later than estimated - but they were very transparent regarding the situation and I was happy to receive the regular updates. My bike arrived safe & sound, was relatively easy to put together, and performs like a champ! I would not hesitate to purchase from them again.

After waiting 13 months, I was ready to begin talking steps to get my money back. Probably a fruitless endeavor, because of their unique purchasing arrangement. Let's just say, I am relieved to finally get what I ordered. It looks quality, but it will now be sometime before I can ride it following a recent back surgery. After which I fully expect any warranty to be expired. All said, a bad experience i would not recommend to anyone.

I did quite a bit of research and decided on this bike because of design. Received it well packaged and in excellent shape. Installed and put together in about 30 minutes. I've only had a couple weeks but so far very pleased.

Ordered a bike chain in August for an e bike that I purchased from the company. Since I live in Michigan I didn't install the chain until March due to season. Now the chain doesn't fit and they won't allow me to return or exchange the chain the chain cost me $40 and after looking at the exact same chain on Amazon only cost $15. This is not the first time that I've been screwed by this company with bad business practices. My buddy built an ebike which is far more superior than the one I bought from them for far more money. FLX can suck a lemon

It was definitely worth waiting patiently for both our orders. Our first ride on the Babymakers was a delight and the smiles haven't left our faces.

I was anxious about the process a few times but when I emailed I got a response same day from Sarah to put my mind at ease. A few weeks later the bikes showed up and now the wife and I are "back in the saddle again."

Thank you Sarah, Rob and all at team FLX

Love the bike! Pre-ordered during the sale period and waited about 2 months for shipping. Received prompt and helpful responses from Marc about questions. A little more detail on the specifications online would be great.