Not only are the other reviews here correct about the non-existent customer service, be aware that they also do business under several names (i. E. Poster Factory). The prints themselves were satisfactory, but whatever you do, don't over the framing. The frames they sent cost $48. I found them at Walmart for $3.99. Besides being sold something that was so cheap, they packaged them together and the cheap frames came in damaged, scratched on the thin plexiglass, cracked and the frame falling apart. Least you think it was UPS, the box was in perfect condition, it was a very simple sixth grade logic, if you are going to bubble wrap more than one together, don't put them facing each other but put them back to back. Because they were for Christmas, since I couldn't get the company to respond, I had to go buy frames for the 4 photos that I bought so this became a rather expensive print in the end.