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1 Review by Christopher

FLX

FLX

7/17/18

The bike arrived, but the tour package was 6 weeks late. additionally, the tour package shipment was poorly packed. the box arrived crushed and open, with loose parts inside. there was no documentation, no parts list, and no assembly instruction. for the money, go elsewhere. do not buy a flx bike.

*Update*
As of yesterday, after multiple chat sessions and a lengthy phone call with support, my problem with flx was resolved in my favor. however, the very friendly support person did not read any of the extensive notes before talking with me, which included the photographs of the damaged shipment.

from purchase to this point, six weeks.

so, i recommend that you reserve time in your life for dealing with after purchase support. In my experience, the best way to get their attention is through chat. you can send a transcript of the exchange to yourself in email. don't call, even though the option to do so is available. when i called, there was only an electronic music loop, not even a robot saying i had reached flx support, just music, and not very good music at that.

flx has a good bike to sell, but they know nothing about treating you well if something goes wrong, you must work the support line repeatedly.

cheers!

Tip for consumers: try specialized

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