FLX Bike

ATTENTION ATTENTION ATTENTION! Before you buy a bike from these guys, Take a look at their "D" RATING with the Better Business Bureau and the mountain of horrible reviews for customer service all over the internet... Despite all their happy, high energy, "we love you" nonsense, they have HORRIBLE CUSTOMER SERVICE and they do not give refunds or exchanges! Bought two bikes in April they changed the delivery date to OCTOBER. THAT'S 6 MONTHS... They raised almost 14 million dollars. I asked for a refund this week, not wanting to wait 3 more months. They sent back two snarky emails and said NO REFUND! BEWARE BEWARE OF THESE GUYS, they are not cyclists. They raise money and then order your bike... BEWARE

After ordering my replacement keys online I didn't hear back with confirmation. After I emailed they told me the keys would be sent shortly and they arrived in about a week! Thank you.

Can't review on bike as since I ordered on 2/22/22 hoping to receive promotional price of $1,222, I haven't received a response with complete answers regarding wether company will honor promotional price shown on Google on 2/22/22--- as I was charged more ($1,321).
Based on customer service, it is BAD. ALMOST 2 MONTHS AND NO REPLY TO MY EMAILS. NOR TEXTS... SO I HAVE NO IDEA OF THID COMPANY POCKETED MY MONEY and no bike (?)

I have had initially had difficulty with the website. However it was ultimately resolved and I received my bike. I still need to assemble but it looks good so far

I looked at the Luna, Ride1Up V2 Roadster and settled on the Babymaker II due to excellent customer support on the phone earlier. All questions were answered. Your competition is lame in that department and the Babymaker II is superior by design and the design specifications are the proof.

I bought 2 bikes at christmas at greater than $5000. Started off with loose cable connectors to the dashboard, easy fix but a trip the shop, Lucky they are local to SAn Diego. Then we had motor problems where the motor would cut out when warmed up and then kick back in after a few seconds. Really disrupting to riding. After two trips they agreed to replace the motors. I picked up the bikes and I rode mine for 6 miles as I left the house on my 2cd ride the pedal came loose. I took my bike in again and showed them the problem. They asked me why I took the crank arms off. I said I didn't and then I was called a LIAR several times "Your lying to me" by the sales associate. The crank arms were mounted on the wrong sides left arm on right side and right on left side. An easy mistake but caused the pedals to loosen one pedal has reverse threads. The mechanic then said I was questioning his ethics.and his competence. I was questioning his competence. The arms are marked with an L and R.and needed to remove to change motors. After much screaming they agreed to change the arms out and replace the pedals since the threads were stripped. The ebike seems good when it works but the customer service and being called a LIAR by staff is enough to cause a bad review. I don't get mad easily and I have ridden and fixed bikes for 50+ yrs. But being called a LIAR was to much Stay away if you buy one pray nothing fails

UPDATE: The company finally got back to me and sent me the replacement for the defective motor. I was able to follow the step by step video instructions using the tools they provided and make the motor swap. It worked perfectly and I love my bike. It really is an amazing piece of machinery now that it is working properly. ORIGINAL: I got my bike and after one ride it stopped working. They asked me to send pictures of the motor and the immediately identified that the motor was not correctly placed causing the wires to be pulled out of the motor. That was November 25th. I have yet to hear from them again. I have made repeated attempts to get them to respond, even said I would pay for the cost of having a local bike shop replace the motor. Nothing! You will spend a lot and once they have your money, good luck! Hopefully your bike will be one like they show off all the time and not a very heavy conversation piece that you can't ride again. I told all of my friends and family about his bike because I was so excited.

Very disappointed. Bike will not assist on moderate hills. Assist shuts down. Don't buy this bike if you have hills. Works okay on flat terrain.

Trying to get a battery replacement for 9 months. You pay for shipping of replacement parts; good luck trying to find a bike shop that will offer service.

Just received my notification and paid my GST as my Baby Maker has arrived in Australia. It is 17 months since I paid my money. Cross my fingers as am looking forward to mine arriving.

In May 2016 (yes - one year ago) I paid in advance for a pair of FLX Trail bikes.

I provided a US delivery address. The plan was to keep one in the US and take one to a second home in France. However, I checked the wrong order box and ended up paying the higher shipping charge for EU delivery.

When I discovered this, I revised the shipping address to my French second home. The plan was to keep one there and bring one home.

When the bikes arrived in the EU, there was apparently a demand for a VAT tax. They asked me to sign a power of attorney for an unknown entity to handle that transaction, but would not tell me the actual VAT tax amount. Suspicion arose that the EU might have assigned a higher value than I paid, and would assess the VAT tax rate on the higher value.

With this discovery, I contacted FLX and requested a revision back to my original US delivery address. After a prolonged series of emails, FLX agreed to this.

It is now May 2017 and FLX has not delivered the twin Trail bikes.

Their latest email claims that they have shifted to a newer stronger bike motor and battery design which will delay delivery until June 2017.

Looking on their website, I see that the new design G2 is priced at over $ 3000 each. This is much more than I paid in advance for each of their original models.

If the bikes don't arrive by end of June 2017 I will demand a full refund. If FLX does not comply, I will retain a lawyer and initiate charges of fraudulent business practices and non compliance with my prepaid order.

Has anybody else encountered this lousy execution by FLX staff?

Blake K.

Went through the process of trying to get the babymaker through their indiegogo campaign. They said delivery guaranteed. This was in May. They promised deliver in September. We are now in November and they don't expect to get deliveries out until march of 2021. When asked for a refund, they just flat out deny it. They won't try to meet in the middle or nothing. They stick hard and fast to there arbitrary rules. They can't stand behind their product if they can't afford to lose money on a return. That is their reasoning for not doing the refund. The fees have been taken out by indiegogo. Then when you make a comment on their indiegogo page to get help, they direct you to their help pages on flx. Bike. They then tell you now and basically to stop replying to them. They then won't comment on when deliveries will be made. They have a D- rating on BBB. They don't care about helping anyone. They just want their money, and if you get your product, well that seems like something that is regrettable to them.