FloraQueenReviews 849

Went for the Deluxe bouquet to send abroad from UK to Luxembourg which they describe as the best, but a small bouquet arrived. I counted 13 roses in the advertised picture but only had 7 in the bunch. Very disappointed and surprised that no one has been in touch after my complaint. FYI order no *******

The flowers and gifts delivered do not match pictures on the website at all. I've ordered several gifts from them for friends and it was utterly embarrassing, the quality, the way the bouquet looked was horrible. I've paid so much for each bouquet. They do not sent you pictures, I've found out that my flowers do not match when one of the friends sent picture of what they have received. I am very disappointed. Do not use this service, do not order anything from them. Stay away! Save your time and money

My Aunty as been so sick and we wanted to send her flowers to cheer her up. It's been almost a week and no flowers have been delivered…. Can we have a full refund please?

The flowers You are getting are not even similar to what You ordered! Never order! Photos - for comparison!

I ordered from Canada for delivery to Mexico. Delivery was a day late which was okay. Flowers did not look like photo. Maybe when the blooms open it will look better, but definitely not an impressive bouquet to send and not worth $88CAD that I paid for bouquet, card and delivery. Very disappointed with presentation. Value would be there if bouquet was photo.

My order (*******) was never delivered and THEY DON´T RESPOND MY REQUEST TO HAVE MY MONEY BACK. In other words- they steal your money, they´re officially thieves. I´m furious.

I couldn't choose my delivery date upon checkout - MAJOR RED FLAG FOR A FLORAL COMPANY. After reaching out to assign a delivery date, they responded in 24 hours and said it was too late to change the order then proceeded to deliver the flower when they wanted to... obviously it was too late because they failed to respond on time! I've been contacting them for WEEKS now with no response - they are quick to respond to public reviews but ignore emails when customers have issues. Horrible experience overall. 100% WOULD NOT RECOMMEND!

Ordered my Mom birthday bouquet form there for totally different bouquet and significantly cheaper - and costumer service is very rude
I ordered Bossa Nova multicoloured bouquet as my
Mom loves roses and bouquet what I got there wasn't not even one rose - will add some photos juts to clear air
( I have been trying to contact them but without any response)

Absolutely disgusted. My mom recently passed away and she used to send her twin flowers on their birthday. I wanted to continue the tradition and ordered from floraqueen which was my biggest mistake. The flowers were wilted and the vase was broken so the delivery person told my aunt to decline it and it will be replaced which she did. When I reached out to follow up with floraqueen they said they do not replace or refund rejected deliveries and that I should read the fine print. It's not about the $100 I lost but it's about a very special moment and tradition that they took from me. Do not trust them with your special moments! Only selected 1 star because I couldn't leave 0.
Stephanie Savage
California

La verdad que era un arreglo feo y de mala calidad, ahi abajo pongo lo que se supone que debian enviar y el areglo malicimo que enviaron. Le daro 0 estrellas por que ni 1 se merecen.
Ana dubernal

My Mum paid €60 excluding taxes and delivery costs for a large summer bunch, to be delivered to me in central London (not the end of the world). We are in August when flowers are abundant and super cheap.
The bouquet I got had 3 sorry looking pink roses, 4 worse looking daisies, with some sparse greenery. Small bouquet at best and not in the freshest state.
Disappointing and absolutely livid at the total rip off!
Don't ever buy from Floraqueen!

Order number: ******* totally scam. They don't deliver flowers. They destroy a surprise for my friend's birthday. Service is the worst when I saw it. Please stay away from these thieves!

My was supposed to be delivered 8/9/22 I spent the better part of yesterday trying to change the address as it is wrong or at least cancel the order and reorder with the proper address and I was unable to do either. I sent several emails for help and as of this moment no return email and no delivery. At the very least the delivery people could have called the recipient to get the proper address. So as it stands I'm out of my money and no help or return correspondence. Extremely upset at the process and lack of customer service. My confirmation # *******. I Just received a call they have spoken to the recipient and promised to have it there within 2 hours if so great work and I will happily give you 5 stars. They went beyond and made it right the flowers are beautiful great job.

Complaint about order no *******
Inbox
Blumen Schweiz

Hello
Above is the order # of flowers for my sister in Muensingen, close to Bern in Switzerland. Apparently, my sister did not want to upset me right after the delivery of the flowers and sent me a picture of the arrangement which looked nice. Hence, the positive review I gave right after the delivery. As it turns out, your company allowed the order to go to a flower shop in Embrach to be filled. There are about 155 km high-way travel between Embrach and Muensingen (BE) and the flowers were densely packed, were shipped by train, and let's not forget that it is a very warm summer... In other words, my sister had to discard some of the brown and wilted flowers before she could display the rest of the bouquet. In their stressed state, the flowers lasted only a few days.
My question is: Why send the order so far away from the place of destination and especially in the heat of the summer? Needless to say: I am not happy at all with this purchase, especially as your prices are WAY ABOVE average and one would expect the best quality and service possible.
How are you going to remedy this bad experience?
I wish I could take back my original evaluation of this flower shipment!

I am looking forward to hearing from Floraqueen; interesting enough, their email address on their website does not accept mail. SO DISAPPOINTING all around!

Elizabeth Bobst
Cincinnati, OH
USA

I placed an order for flowers, chocolate and a bottle of wine for my mother in Portugal to arrive in time her 80th birthday. The order was placed 3 days before but arrived 4 days late. The flowers were already wilting and without water to keep them fresh. Chocolates were melted. The driver made excuses about being busy and not having the time to deliver. When the order failed to arrive on the appointed day, I attempted to contact Floraqueen but had to use their contact form as they do not show any phone number on their website. But despite writing to them three times, a week later I have still not had any response from them, neither an apology nor any acknowledgement to my requests for a refund. I will have to now contact my credit card company. Appalling customer service and will not use them again.

Ordered 3 days in advance, at the last minute recieved an email that the delivery would be delayed, ruined the occasion, the delayed new date also expired without delivery. Don't even think about making an order

I sent my mother a bouquet in Italy and it is nothing like the one in the pictures. Save your money or buy from someone else, their flowers are old and they dont put nearly as much effort into it for 80$ Also sent a card for 10$ and it is just a small white piece of paper.
I wish i read the reviews before i went and purchased but oh well, reading everything i feel lucky it even got delivered!

First order was not delivered, company offer as refund ticket for new order. I made the same order but in 2 weeks price was increased by +4€. Second order was delivered 2 days latsr than requested. Flower shipped by DPD, almost die during 2 days of shipping. Quality of flower absolutely does not reach price 55€, but around 20€ at most... I have no idea how this company can work with this quality. NEVER MORE! See picture what is expected from website and reality what come.