Bouquet was lacking items, and roses we're old. Definitely not worth it. And had the worst costumer service experience. So far, they don't want to solve this matter and are not acknowledging their lack of professionalism.
I ordered a "Deluxe" bouquet with express delivery for Mother's Day (May 4), paying extra to ensure it arrived on time. Unfortunately, it was delivered two days late on May 6. Despite contacting customer service, no real solution was offered. The bouquet was much smaller than advertised (only three roses), the dedication was dated incorrectly, and the chocolates—listed as compensation—were actually part of my original order. Overall, the service was disappointing and did not match what was promised.
My order did not arrive at all as promised on Mother's Day. When you are ordering for a one-day special occasion and the delivery does not arrive at all (it's not technically even in transit yet), then the business has completely failed its customer. This is the second sequential experience like this. Shame on me to have given them a second chance. Please don't make the same mistake - STAY CLEAR!
If I could give this company no stars I would. I ordered flowers for the same day delivery. It was Valentines day (14th February) so I appreciated it may not arrive same day but close after was ok. I have still not received my order (11th March - almost a month later) and have been emailing with very in little in way of response. I was offered a gift voucher which in light of how this order went, won't be all that useful to me. I was only ordering flowers for my friend who has been very low lately and thought a pick me up would be nice and I won't be ordering again. I requested for my total of £88.30 be refunded to my original payment method and have been ignored. I have no other choice but to review and warn other people not to bother with this company. TOTAL SCAM! Order a product, spend money on said product just for it not to arrive and to not get a response or a very generic basic email. Disappointed is an understatement.
Overview
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members