FloraQueenReviews 849

Esta es la peor experiencia en compra online que he tenido hasta la fecha. No sólo no entregaron las flores a tiempo, sino además en malas condiciones, y la única solución que ofrecen es un 50% en la proxima compra. ¿Realmente creen que vamos a volver a comprar tras ignorar quejas con chatbots y no tener control sobre pedidos?

For a few years I had good luck shipping flowers to a friend in Germany with this service. The last orders have been a mess. One order was missing items, and the last order was shipped to someone else's address even though I put the correct address in the ship to information.

Bouquet was lacking items, and roses we're old. Definitely not worth it. And had the worst costumer service experience. So far, they don't want to solve this matter and are not acknowledging their lack of professionalism.

I'm incredibly disappointed with FloraQueen and feel compelled to share my experience. I placed an order for the "Dressed in Pink: Roses and Gerberas" bouquet, scheduled for requested delivery on 24 May 2025 in Paris (with this date of delivery appearing in my confirmation receipt upon payment). This wasn't just any gift – it was meant for my mother, who had contracted COVID-19 after a long-awaited overseas trip and was stuck isolating in a hotel. Given the situation, a thoughtful gesture like fresh flowers would have meant the world to her (at least, that was my intention). I specifically chose FloraQueen after Googling "same day flowers Paris", expecting a reliable, timely, and professional international delivery service. What I received instead was a logistical mess. Not only was the delivery not made on the specified date (and I have received no indication of delivery two days afterwards), but my mother has now left Paris and missed out on the supposed late delivery. Upon enquiry, FloraQueen refused a refund and also refused to provide details of the local florist the order had been placed with, making it impossible to adjust or redirect the delivery once the intended recipient had moved hotels due to her circumstances. International orders come with a premium cost and an added layer of trust – especially in time-sensitive or emotionally significant situations. FloraQueen fell short for me on both counts. I would have appreciated even a basic level of understanding and a refund following their admitted "discrepancy" in my requested delivery date and their requested delivery date for the local placement, but that too was lacking. If the flowers are ever delivered, they will be delivered to nobody— I have wasted my money and the local florist will be unfortunately be wasting their time. This experience has not only been frustrating but deeply disheartening. I won't be using FloraQueen again and cannot recommend them due to my experience – particularly for international gifts that are time-sensitive.

I ordered LARGE bouquet of PINK tulips. I received a SMALL bouquet of dark purple tulips that we totally dead on arrival as they were delivered a day late and had been sitting in a hot delivery van for an extra day. I asked for a refund. I was promised a full credit onto my account. But when trying to purchase some more flowers, the credit was only half the amount I spent. Now no one is answering my emails. The worst florist I have ever used.

I ordered on the 22nd of April flowers for 88euro. They were never delivered and I was not informed. Today is 6th of May. After many emails with customer service, the keep just informing me that they will reach to the local supplier, emphasizing that floraqueen doen not refund. After 15 days, I am still waiting for an answer, (they email me repetitive the same useless things after enquiring), they kept the 88euro, flowers were never delivered. It s stealing in my view, as they deducted the money, the service was never provided (without even informing me), I keep chasing and they are just ignorant!

I live in London, and I send same flower to my mum in Sicily.
125£ not cheap.
Still didn't arrived.
DO NOT USE THIS COMPANY its a scam.

Flowers didn't arrive on time and even 2 days later still didn't receive the flowers. Then they have a no refund policy so no flowers no money

My order did not arrive at all as promised on Mother's Day. When you are ordering for a one-day special occasion and the delivery does not arrive at all (it's not technically even in transit yet), then the business has completely failed its customer. This is the second sequential experience like this. Shame on me to have given them a second chance. Please don't make the same mistake - STAY CLEAR!

I ordered a "Deluxe" bouquet with express delivery for Mother's Day (May 4), paying extra to ensure it arrived on time. Unfortunately, it was delivered two days late on May 6. Despite contacting customer service, no real solution was offered. The bouquet was much smaller than advertised (only three roses), the dedication was dated incorrectly, and the chocolates—listed as compensation—were actually part of my original order. Overall, the service was disappointing and did not match what was promised.

Hice el pedido desde Inglaterra para enviar flores a mi madre en un día muy especial. No me importa pagar 70 euros por un ramo si el servicio lo vale, pero esto ha sido un absoluto desastre. La primera foto es lo que compré, y la segunda foto es lo que me ha llegado, con el añadido de que llegó dos días tarde. ¿Cómo es posible? Lo que ha recibido no se parece en nada al ramo de la web. Es una tomadura de pelo. Si vais a cobrar precios premium, lo mínimo es que entreguéis lo que el cliente ha elegido y por lo que ha pagado. Pero lo vuestro roza la estafa. Y ya sé que quien me va a contestar será algún pobre trabajador que no tiene la culpa y que se limitará a copiar y pegar la típica disculpa vacía. Pero ojalá este comentario lo vea cualquier persona que esté pensando en comprar en FloraQueen: NO LO HAGÁIS. Si queréis quedar bien con alguien, esta empresa puede arruinar ese momento sin pestañear.

I ordered a gift basket for a friend who was living in Barcelona, as this is one of the only places where I could find gift basket delivery to this area. Order was set to be delivered on March 3rd. Got a notification that it was out for delivery but never got confirmation that it was delivered and my friend never received the gift. I have contacted the email support >5 times and for the last 3 weeks I have been requesting a refund. They have given me the same excuse each time... that they are waiting to hear back from their delivery carrier for updates. It has been over 6 weeks... I have given up trying to get my refund from them, so instead I had to dispute it with my credit card.

I had flowers to be delivered to my girlfriend last week I put the correct address and name of the company in Marbella Spain on the order on there website. The address was 100% correct and i followed up direcrly after the order with Sarah from so called customer support. She said on the same day of the order which wasnt to be sent out for 2 days following that she would advise the driver (of course they are just a booking agent to a florist that then books the driver) that the name of the company and the address for 100% certainty. The delivery driver called my girlfriend in Marbella Spain and she advised them the correct name of company and address that was already filled out from the order form. They sorry cant deliver now as it's outside our delivery area. I followed up with Sarah at the end of the delivery day 3 days ago. She said it is going through there teams review. All i wanted was the boquete of flowers to be delivered as I paid for. And they just replied saying after review there nothing they can do. I highly highly highly recommend go. Dorect to the florist in your area and cut out this middle company that has ZERO customer care. This company has zero compitence in handline customer. In and industry where flowers are send as a symbol of love Flora Queen is corporate incompetence and have ZERO caring for customer support

I've ordered a personalized chocolate milk bar for almost 60 euros. My order should consist of 9 milka bars however they only delivered 6pcs. I emailed them about their mistake but I never got a response except for them giving me a voucher (they want me to order again to use the voucher!). Told them I can not accept it since I will not order again but after that they never responded back. It has been a month and it was never resolved. Do not order from them, take this as a very honest review. I had plenty of patience and understanding but this business does not care about their customers.

Ordered a bouquet for my niece in Denmark costing €131 for delivery 11 March. They never arrived. The keep telling me they were despatched on 10 March? They won't give me the name or contact details of the florist that they ordered from! They say their t&C's state that refunds can't be given for items that have been despatched despite the fact I didn't receive a despatch email notification as their website states you will receive. I've opened a case with PayPal to obtain a refund.

If I could give this company no stars I would. I ordered flowers for the same day delivery. It was Valentines day (14th February) so I appreciated it may not arrive same day but close after was ok. I have still not received my order (11th March - almost a month later) and have been emailing with very in little in way of response. I was offered a gift voucher which in light of how this order went, won't be all that useful to me. I was only ordering flowers for my friend who has been very low lately and thought a pick me up would be nice and I won't be ordering again. I requested for my total of £88.30 be refunded to my original payment method and have been ignored. I have no other choice but to review and warn other people not to bother with this company. TOTAL SCAM! Order a product, spend money on said product just for it not to arrive and to not get a response or a very generic basic email. Disappointed is an understatement.

My boyfriend ordered me the eternity love set which was 150 euros...The order never arrived.Afew days later he felt bad for me and ordered the same eternity love set plus the customized robe and the customized tea set, this order was to the value of 270 euros.It was meant to be delivered today and it never came!In total we have been scammed 420 euros...This is absolutely crazy.My boyfriend is going to fly to Barcelona and go to the headquarters because there is no other solution.Mistakes can happen but this is A LOT of money and compensation should be given...

I order a boquet of roses and card for my GF birthday. Not only were not delivered on her birthday, not even the day after, not even three days after and never. They kept saying they will check with their local partners and tell me the way forward. After 4 days they even stopped answering me

Personally after my experience with FloraQueen I wouldn't order a dandelion from them in the future. Their service is appaling. They're is no person to contact regarding problems only bots who give automated answers repeatedly which added to my frustration. Having ordered flowers a few days in advance for Valentines Day, they never arrived on the day. I contacted them on the day when they had not arrived by afternoon and was assured that they would arrive that evening as they deliver up to 10pm. Yet no flowers arrived. They arrived the following day at midday. I was very annoyed having paid a premium price for Valentines Day and when I contacted them regarding compensation for the late delivery I wasn't given any satisfaction whatsoever.
FloraQueen is a company that does not respect or value customers.
I will be dealing with local florists in future.

I ordered flowers from FloraQueen for Valentine's Day (Feb 14), but they delivered them on Feb 17, completely missing the occasion! To make things worse, they sent the wrong flowers—nothing like what I ordered.

This is completely unacceptable. I paid for a specific service and received a late, incorrect order instead. No proper communication, no effort to fix their mistake. Avoid this company if you care about quality and reliability! I'm demanding a full refund.