FloraQueen

I ordered a gift basket for a friend who was living in Barcelona, as this is one of the only places where I could find gift basket delivery to this area. Order was set to be delivered on March 3rd. Got a notification that it was out for delivery but never got confirmation that it was delivered and my friend never received the gift. I have contacted the email support >5 times and for the last 3 weeks I have been requesting a refund. They have given me the same excuse each time... that they are waiting to hear back from their delivery carrier for updates. It has been over 6 weeks... I have given up trying to get my refund from them, so instead I had to dispute it with my credit card.

I've ordered a personalized chocolate milk bar for almost 60 euros. My order should consist of 9 milka bars however they only delivered 6pcs. I emailed them about their mistake but I never got a response except for them giving me a voucher (they want me to order again to use the voucher!). Told them I can not accept it since I will not order again but after that they never responded back. It has been a month and it was never resolved. Do not order from them, take this as a very honest review. I had plenty of patience and understanding but this business does not care about their customers.

I had flowers to be delivered to my girlfriend last week I put the correct address and name of the company in Marbella Spain on the order on there website. The address was 100% correct and i followed up direcrly after the order with Sarah from so called customer support. She said on the same day of the order which wasnt to be sent out for 2 days following that she would advise the driver (of course they are just a booking agent to a florist that then books the driver) that the name of the company and the address for 100% certainty. The delivery driver called my girlfriend in Marbella Spain and she advised them the correct name of company and address that was already filled out from the order form. They sorry cant deliver now as it's outside our delivery area. I followed up with Sarah at the end of the delivery day 3 days ago. She said it is going through there teams review. All i wanted was the boquete of flowers to be delivered as I paid for. And they just replied saying after review there nothing they can do. I highly highly highly recommend go. Dorect to the florist in your area and cut out this middle company that has ZERO customer care. This company has zero compitence in handline customer. In and industry where flowers are send as a symbol of love Flora Queen is corporate incompetence and have ZERO caring for customer support

My boyfriend ordered me the eternity love set which was 150 euros...The order never arrived.Afew days later he felt bad for me and ordered the same eternity love set plus the customized robe and the customized tea set, this order was to the value of 270 euros.It was meant to be delivered today and it never came!In total we have been scammed 420 euros...This is absolutely crazy.My boyfriend is going to fly to Barcelona and go to the headquarters because there is no other solution.Mistakes can happen but this is A LOT of money and compensation should be given...

I order a boquet of roses and card for my GF birthday. Not only were not delivered on her birthday, not even the day after, not even three days after and never. They kept saying they will check with their local partners and tell me the way forward. After 4 days they even stopped answering me

Personally after my experience with FloraQueen I wouldn't order a dandelion from them in the future. Their service is appaling. They're is no person to contact regarding problems only bots who give automated answers repeatedly which added to my frustration. Having ordered flowers a few days in advance for Valentines Day, they never arrived on the day. I contacted them on the day when they had not arrived by afternoon and was assured that they would arrive that evening as they deliver up to 10pm. Yet no flowers arrived. They arrived the following day at midday. I was very annoyed having paid a premium price for Valentines Day and when I contacted them regarding compensation for the late delivery I wasn't given any satisfaction whatsoever.
FloraQueen is a company that does not respect or value customers.
I will be dealing with local florists in future.

I ordered flowers for February 11, paid for them, and got a confirmation email. But surprise, the flowers never arrived. When I reached out to customer service, they told me I must have chosen February 12, even though the confirmation clearly said February 11. Apparently, confirmation emails are just "suggestions" now—who knew?

To make matters worse, the recipient's husband ordered flowers for the same day, and guess what? His flowers weren't delivered either. Same company, same issue.

They claim I made a mistake with the date, but the confirmation doesn't really count for anything, right? It's like they can do whatever they want with your money, and you're powerless to do anything about it. I even found random orders in my account that I never placed—someone clearly tampered with my details.

I'm deeply shocked that this company is still in business after deceiving so many people. I'm kicking myself for not checking reviews before I ordered. Don't make the same mistake—save your money and time, and stay far away from FloraQueen

On Friday January 31st I received confirmation for my order of a Floral Arrangement to be delivered on Feb.1st. In Odense Denmark. The Flowers were for a milestone birthday celebration luncheon and were to be used as a table center piece. Later that day I called to see how the luncheon went and was told the flowers were not delivered. I Immediately contacted Flora Queen and was told that do to logistical problems the flowers would not be delivered until Monday the 3rd of February.

I expressed my disappointment and was told that had I read the terms of service I would see that timely delivery is not guaranteed although Flora Queen does state that they are 97% on time. I was annoyed that I was not notified that the delivery would be late. I was informed that it could not be cancelled. I was equally annoyed that as a result of their logistical problems with the delivery they could not use a florist who could meet the scheduled delivery date.

While Flora Queen did promptly respond to my emails they made no attempt to seek a solution to their problem except to deliver the flowers not on the agreed upon and scheduled 1st of February but rather the 3rd of February.

I think most would agree that Flowers are ordered for a specific event on a specific date. Flora Queen failed in this and for this reason I would not recommend them nor would I ever consider using them again.
Date of experience: February 03,2025

Absolute disaster
Absolute disaster!
I made my order on 21 December for the delivery between 23 and 26 December and also paid extra for the delivery within a certain date range.

Today, 28 December my order still has not been delivered. I contacted the company's support service and for 3 days (!) now I am receiving the message from the operator saying that FloraQueen is 'diligently' following up with the local supplier. But in these 3 days I did not manage to get any update from them and my order still has not been delivered. I am extremely disappointed as the timing for the order was of importance to me as I am trying to support a friend during a very difficult time. I am utterly disappointed and actually would like to cancel the order and will NEVER order from this company again.

Date of experience: December 28,2024

My mum paid 90 GBP for a deluxe bouquet and card to be delivered to me in the USA on my birthday. Order number: *******. What turned up - a day late - was a $15 bouquet from Target. Delivered by DoorDash or Instacart (or similar), in a Target bag, $15 price tag and barcode attached, no note or card or receipt or information. Nothing like the photo of the bouquet my mum had chosen: a quarter of the size, different colors, and already wilting. FloraQueen is a scam. No tracking info available, and no phone number for customer service.

I ordered the flowers but they weren't delivered. The support crew is silent. It's a scam! Be careful! I visited their Facebook page and there are many comments from people who were scammed.

I have placed an order as a thank you gift for friends visiting Barcelona. The order was made on 6th November. Until now 11/11 it has not arrived. My friends are leaving and will never get the gift. I lost 49 euros

I ordered a gift box with bottle of win for my colleague. The delivery was not accomplished. When I tried to find out why (after spending hours and having to overcome non-english speaking support) they said that the delivery was "destroyed" already, as the person was not home. Nobody ever tried to make it work from their side...Now they are sending me spam emails every day, and all attempts to unsubscribe are not successful. Never use this company, and no need to thank me for saving your nerves!

There's no flowers, no chocolate, no champagne bottle they are scammers be careful and Zero stars should be the right notation. They scammed me 115 Euros. Now after seeing so many complain, question is how can this company continuing scam guests?

My order has been done on the 3th December and was supposed to be delivered on the 5th but today 8th December no news about it and when I enter the reference ******* it says that it doesn't exist I paid 103 euros for it

Birthday order delivered 3 days earlier than required, the bouquet delivered is completely different from the ordered one, customer support ignores requests. It is absolutely irresponsible compan

I ordered flowers for my aunt's funeral and they never arrived.I tried to contact with them so many times and they gave me a code that can't be used to place an order.So,they practically robbed my money.NEVER use this company.

One start is too generous.
Both the recipient and I received messages that the order had been delivered (at 4am local time! Surely this should raise some eyebrows).
The order was NEVER delivered, so we were lied to.
Floraqueen has shown no interest in resolving the problem or giving a refund.
This was a total rip-off and a fraud.
Customer service and communication appalling.

I'm a florist in Vancouver BC Canada that floraqueen have not been able to paid us since April 2024. They don't answer phone and email and try to avoid paying florists and use a new florist after the old florist stop making orders for them and move to a new target florist. This company is a big scam.