• FloraQueen

FloraQueen

Overview

FloraQueen has a rating of 1.28 stars from 802 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FloraQueen most frequently mention customer service, phone number, and next day problems. FloraQueen ranks 242nd among Flower Delivery sites.

  • Service
    326
  • Value
    317
  • Shipping
    306
  • Returns
    228
  • Quality
    287

This company does not typically respond to reviews

Positive reviews (last 12 months): 12.2%
Positive
14
Neutral
2
Negative
99
416
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • I don't think I need to say anymore about this company horrible customer service.
  • No phone number to call…my friend and I are very disappointed…I will never use again and advise against using.
How would you rate FloraQueen?
Top Positive Review

“Flowers to Paris”

Jasmin J.
1/8/24

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

Top Critical Review

“This is a scam - valentines surprise ruined”

Blake L.
2/14/24

Made an order for Valentine's Day way in advance - tracking link they provided didn't work - on the day I got an email notification that the order was delivered but it never was. I tried calling them but nobody picked up and automated voice dropped my call - I tried submitting a support form and messaging them over socials but all I got was them sending messages from my form back to me as a reply but without any actual response. This is a scam - avoid at all costs.

Reviews (802)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (181) phone number (50) flora queen (46)
Thumbnail of user blake.lezenski
1 review
0 helpful votes
February 14th, 2024

Made an order for Valentine's Day way in advance - tracking link they provided didn't work - on the day I got an email notification that the order was delivered but it never was. I tried calling them but nobody picked up and automated voice dropped my call - I tried submitting a support form and messaging them over socials but all I got was them sending messages from my form back to me as a reply but without any actual response.

This is a scam - avoid at all costs.

Tip for consumers:
Scam

Products used:
Flowers

Service
Value
Shipping
Thumbnail of user johnb12518
1 review
0 helpful votes
February 14th, 2024

Valentines Day flowers ordered a week ago. Impossible to get any answers as to where they are. Telephone is set to not accept calls, Whatsapp set up to do absolutely nothing. All automatic and ends up saying tracking down for maintenance. Contact us forms are hopeless. I wish that I had read other reviews before ordering. A very sophisticated scam company.

Tip for consumers:
The worst ever online ordering experience. Absolute total scammers.

Products used:
Flowers

Service
Shipping
Quality
Thumbnail of user jasminj55
1 review
0 helpful votes
January 8th, 2024

FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.

Service
Value
Shipping
Quality
Thumbnail of user oscar.rodes88
1 review
0 helpful votes
March 10th, 2024

I ordered flowers for a very special birthday and the flowers were delivered 4 days after the birthday date and with no cards attached to the flowers. Complete customer service failure. Their web page indicated all the time the flowers were on the way for delivery but it was just a recorded statement. Stay away from this company.

Products used:
flowers

Service
Value
Shipping
Quality
Thumbnail of user mohammadg49
1 review
0 helpful votes
January 25th, 2024

I ordered a birthday gift for my best friend.
They delivered one day late.
Orchid plant had a dead and frozen flowers and a broken vase.
I sent the an email upon receiving it.attached a photo the reply o had was we need at least 2 photos I then sent them 5 more photos the reply I had as I had received the extra photos more the 24 hours I can't help you.
Very kindly I will give you %20 discount on your next purchase.
Very unhelpful I will never recommend this company to anyone else.

Products used:
Drink

Service
Value
Shipping
Quality
Thumbnail of user estatemediallc
1 review
0 helpful votes
March 7th, 2024

I ordered some flowers for a funeral and inadvertently put in the wrong church address. Couldn't reach a live person or send an email or even a chat to get this corrected. Every attempt I made was aborted. So I tried to cancel, again couldn't accomplish this. So I lodged a dispute with my credit card. Thankfully the purchase was still pending. This company is the worst example of an international florist/delivery service ever. I would say it's likely a scam.

Tip for consumers:
Avoid this company. Go with NetFlorist for flower deliveries in South Africa.

Products used:
n/a

Service
Thumbnail of user loiclapeze
1 review
0 helpful votes
January 23rd, 2024

Look at the photos and you'll understand. 100€ for 7 tulipes is quite hard to swallow. One of the most tricky online flower company!

Thumbnail of user sherineh
1 review
1 helpful vote
January 16th, 2024

If I could give this company zero stars, I would have. The order was supposed to be same day delivery. It still hasn't arrived to the recipient in Barcelona. I tried to contact the company many times to no avail: website just sends you an automatic email and tracking link says order is 'being prepared'. I finally received an email at night claiming that the destination address is incorrect (that's while the tracking still said the order is being prepared). I replied saying the address was correct and that they had a local Spanish contact number which they did not attempt to call if they could not find the address. I asked for an update. Tried to contact them multiple times via the website, email and phone but no answer. The phone has a recorded message that all their agents are busy, playing in loop for 10-15mins then another recorded message tells you to go online and then it cuts off. I gave up and tried to cancel the order but it's not allowing me to saying that the florists have been assigned the job and that I cannot cancel.
It's a complete scam. Still haven't got any response and the flowers were not delivered.

Service
Shipping
Returns
Thumbnail of user lesliepamelaw
1 review
0 helpful votes
February 8th, 2024

I selected them for their excellent pricing. From reviewing several options, I chose them. They were exceptional from start to delivery, communication throughout and a beautiful arrangement!

Products used:
Floral

Service
Value
Shipping
Quality
Thumbnail of user addya11
1 review
0 helpful votes
January 31st, 2024

Very bad customer service reaction, no reply whatso ever, very bad chatting facilities on WhatsAPP, tel number for support in UK doesnot answer, and sending emails with no reply, the order was never delivered and the worst no justification why that happened or when it will be delivered, no refund even given. I will make sure that i will spread my experience to the whole world to let them know the level of the services, its a very very bad sercices

Service
Shipping
Thumbnail of user jamesb8837
1 review
1 helpful vote
October 27th, 2023

My recipient said - 'smashed box' 'terrible', 'awful'. Turned upside down', 'broken'. 'looks like it was opened and closed several times'... 'this is $#*!' 'stop wasting your money'
'no paper, nothing'. I have used this service half a dozen times to Poland and always a problem.
No response form them. So it's review time. But I worry people miss these reviews.

Tip for consumers:
It's all automated. No recourse.

Products used:
Two Decorative Plants

Service
Value
Shipping
Returns
Quality
Thumbnail of user ahmad.amm.jo
1 review
0 helpful votes
February 15th, 2024

I have ordered flowers to Paris in the valentine's day, no body delivered anything and there is no way to contact them. They took the money.
I wished I could read people reviews about them before making this mistake

Service
Value
Shipping
Returns
Quality
Thumbnail of user alinab41
1 review
13 helpful votes
June 25th, 2020

I'd like to share with experience with this company. I placed an order at June 19, paid for special delivery, cause I need to do delivery on my mom birthday at June 22. They didn't delivered nothing at June 22, and after conversation they delivered flowers at June 24. Half of flowers were dead and another half wasn't fresh at all. I don't recommend this company, they have poor service.

Thumbnail of user s.kavadias
1 review
0 helpful votes
February 16th, 2024

Ordered from their website on 12/2/24. Only the flowers arrived on 16/2/24 from the entire package! Paid ~£68 to receive the flowers costing £35. Responded to an initial complaint via their website on the 15/2/24 to say they would "try their best". This company deserves to close down! Unacceptable and hopefully someone in the consumer support in Spain will read all these negative reviews and act on it!

Tip for consumers:
Please do not buy from them! They are an awful service provider that deserves to close down!

Products used:
Flower package for Valentine's

Service
Value
Shipping
Returns
Quality
Thumbnail of user steveno143
1 review
2 helpful votes
April 23rd, 2020

Really, really terrible experience. Was offered a price of £59 for a bouquet (on offer, reduced by 30%) but AFTER clicking the checkout my card was actually charged £85. What was delivered was nothing like the picture of what I ordered - it was pathetic and embarrassing and certainly nowhere near worth £59 let alone £85.

I have exchanged 6 messages with customer services at FloraQueen, each time waiting several days for a response. So far they have refused to refund the overcharge and flatly deny that what was delivered was substandard despite providing pictures.

DO NOT use FloraQueen.

Thumbnail of user xhigolijehona
1 review
1 helpful vote
November 16th, 2023

Order was delivered 3 days later from the set delivery date.
Quality of the bucket and additional items ordered not met at all. Paid for deluxe bucket but it doesn't look like that at all. They left the card empty even though they have a box were you text a message and i had put a note there. Very unprofessional.

Thumbnail of user stella.g.wong
1 review
0 helpful votes
January 15th, 2024

Flowers were delivered five days late although I ordered same day delivery order. Upon arrival, the flowers were browning and wilted.
Customer service does not exist. No one answers the phone or replies to customer support email.

Service
Value
Shipping
Quality
Thumbnail of user anitademe
1 review
0 helpful votes
February 15th, 2024

Driver called my mother's home asking which apartment to deliver to. My mother explained in both English and Hungarian that he is in the wrong district of Budapest and that her street has no apartment buildings on it that the man could not communicate in either language, and then my order was marked delivered to the wrong address, I attempted a second order to be delivered for Valentine's Day and the same thing happened. I have repeatedly tried to contact Flora, to resolve my issue and there is no one to speak to. I have placed tickets in their customer service I have contacted them on Facebook on WhatsApp and on Google. They are completely unresponsive. If I could give them zero stars, I would.

Tip for consumers:
They give you your phone number to call for customer service and then it recording comes up, saying go to the website. They are abysmal when it comes to fixing their mistakes.

Service
Value
Shipping
Returns
Thumbnail of user martinab35
1 review
1 helpful vote
May 31st, 2020

Total rip off! There are issues with the website and when things are going wrong they are really difficult to get on to. By the time you do, they basically say "bad luck" keep the money - No replacement or refund! I will never use them again.
I don't have a photo, as the flowers ordered never arrived.

Thumbnail of user emmah851
1 review
0 helpful votes
February 19th, 2024

This site appears to intercept Interflora orders, charges a premium price, then reorders through a local florist and keeps the profit. My boyfriend paid A LOT extra for an elaborate bouquet, delivery first thing in the morning (on a Saturday) and a vase. He received confirmation that the bouquet was "on its way" 8 hours after it should have been delivered. A fairly simple bouquet arrived late Monday afternoon, with no vase. FloraQueen refuses to answer his messages and telephone calls. I called the florist who made the local delivery and she said that the order was only received on the Monday and did not include payment for ealy delivery nor the vase. It has become a really disappointing and distressing incident. Either stick with InterFlora or directly support a local florist, stay away from this company!

Products used:
Flower order

Service
Value
Shipping
Returns
Quality
Thumbnail of user agnewclan394
1 review
0 helpful votes
March 1st, 2024

Never ever use this company! They are appalling in every respect from wrong delivery address to total inability to contact them.

Products used:
Flowers

Service
Shipping
Thumbnail of user josefz11
1 review
0 helpful votes
January 6th, 2024

Ordered flowers for Bulgaria
Not delivered, no money back, just stupid answers...by computer. I think we have to warn about flora queen, this is not serious business
Order *******

Thumbnail of user ds1093
1 review
13 helpful votes
June 6th, 2020

Ordered a delivery for birthday of my sister. Tracking that I recieved via email didnt work. On my requests to their support there were no responses for 2 weeks and than got responses which didnt answer any of my questions. Now it has been more than a moth and delivery didnt happen. I Wonder how such a company still exists... I think payment providers should not support them as they only take money and dont provide any service.

Thumbnail of user juliee253
1 review
0 helpful votes
July 28th, 2020

The flowers looked nothing like the image I purchased, just a cheap unmatched bunch. Terrible product

Products used:
Ordered a display for my elderly mothers birthday & what arrived looked as if it had been picked up from a petrol station. Was offered a 30% discount on a future order but won’t be using them again!

Service
Value
Shipping
Quality
Thumbnail of user tuffordpetra
1 review
0 helpful votes
January 3rd, 2024

Horrible customer service. Full 2 days after flowers were supposed to be delivered and still no delivery in sight. I paid extra for fast delivery and they refuse to reimburse delivery charge. Brutal, use someone else.

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From the business

International flowers with same and next day delivery with FloraQueen. Wide range of beautiful bouquets with 7 day freshness guarantee. Buy now and send flowers to over 100 countries around the globe.

Company Representative

Thumbnail of user floraqueenf
FloraQueen F.
Typically does not respond to reviews

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1.3
802 reviews
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