FloraQueen

I'm a florist in Vancouver BC Canada that floraqueen have not been able to paid us since April 2024. They don't answer phone and email and try to avoid paying florists and use a new florist after the old florist stop making orders for them and move to a new target florist. This company is a big scam.

Mother's day flowers arrived on the wrong date and looked nothing like the picture on their website. It was honestly embarrassing. It was sparse and dull and the picture was beautiful and plush. A total misrepresentation. I had prepared an email to them that got stuck in my outbox and when it finally got sent, Alex responds that I emailed too late and there's nothing he can do. It is very poor customer service and product quality.

My product arrived 2 weeks late and with terrible quality, The package was dented, was taped all over for a second time, really bad, and the plant was dried out

Beware of this company please avoid at all costs
They will take your money and you will never see it again nor your flowers they took £106 out of my account the flowers we're supposed to be delivered on the 18/10 I emailed contacted them on Facebook and instagram 3 days later they contacted me to say they had delivered them to the nearest place and I could pick them up from there over 20 miles away avoid this company like the plague they have really bad communication and there customer service is terrible

Ordered, read the reviews, became skeptical, got my order delivered on time, and an amazing packaging and great quality. Always a thumbs up, would definitely order again. Love the effort here.

Thank you very much.
Order to France from India, and well, all cheers friends.

The choice of blooms was good but that is about all I can say that was ok. Some stems were broken as revealed when unwrapped and the flowers looked old. This did not look like the larger arrangement, the chocolates were not as advertised but a very cheap local alternative. All in all, hugely expensive for something that was truly disappointing.
Date of experience: February 14,2024

I decided to send my girlfriend flowers on her birthday, I live in Denmark and she currently stays on the Gran Canary island. I was a bit worried about that she would get them, but everything turned out fine, and my girlfriend became very happy.

I ordered a Pumpkin Spice Roses & Alstroemerias - Deluxe bouquet on March 8 for March 10,2023 delivery to Germany. After ordering I saw all these negative reviews of FloraQueen, which made me regret making my order. However, the flowers were delivered on time and the bouquet looked good. Correct vase as included and my note was printed on a nice looking paper.
The arrangement didn't look quite as good as the photo on the website, but that is expected for any such order. The delivered arrangement was still nice enough, a petal or two might be winter-touched, but flowers looked fresh enough to last. Next day it looked even better as the flowers opened up more. Attached photos show advertised photo from website versus actual received. I would've given 4 to 5 stars if there were a few more roses.

The quality of the service is quite disappointing. The flowers were sent via DHL on Saturday for delivery on Monday. Then the delivery was delayed for a day without any specific reason. FloraQueen let me know about the delay only at the very end of the delivery day. There is no way to reach them over the phone. Their support does not read messages carefully and responds only once in several hours.

Update:
After posting a review and reaching out to the customer service team leader via LinkedIn (which is a great way to communicate with the support team), I was assured that the order will be refunded.

Just got mine to come in for my wife and she loves them but my only concern is that the price for what we got isn't adding up. I bought the premiums and only have 4 roses and 7 lilies compared to a bunch of filler

Don't order flowers here! Don't do it! They make you pay also high shipment and the delivery is NEVER on time. And if you want a refund they only give you a voucher to spend only with them… so ridiculous, and I know this exactly because I tried twice and twice was terribly bad

I started looking for legal assistance to recover my stolen funds after someone I trusted stole $853,000. I feel so disappointed and hurt knowing that someone can steal from you without remorse after you trust them. I also found a lot of testimonials about Reaintell, a company that helps recover lost funds.

There's no flowers, no returns, they are scammers be careful. Rating: Zero stars. They scammed me 80 Euros. They look legit they're not

Perhaps my experience with the company FloraQueen will be useful to my colleagues who will read this message. First of all, ordering a service in FloraQueen pay attention that you are dialoguing with a bot (that to communicate with a person, you need to ask the bot to pass information to a person) and all his answers are formal, it is like a soothing candy, that like everything is fine and your order in the work. But you don't relax, the important stuff is ahead. As soon as you get a track number from the company Flora Queen on delivery, immediately engage in communication with its partner, the company that performs delivery, in my case it was DHL (https://www.dhl.de/). Going to the site, you can specify to whom or where to leave a gift, as well as specify e-mail, your and the recipient, as well as can see in real time the track of your parcel. If managers FloraQueen on their site introduced a bot assistant who would explain the nuances, the negative would be much less. This conclusion was made from the experience of its delivery (did not know these nuances) and on the reviews and ratings from buyers of their services on this site. Managers FloraQueen, do not hide your head in the sand, like ostriches, and do not hide behind the bot "Alex", this is the last century, hire programmers who will improve the bot, really solving questions and explaining how the process of delivery and the negativity will be much less! Good luck to everyone!

I ordered a bouquet of flowers to be delivered on my mother's birthday.

The flower were 3 days late, and they arrived old.

It seems that they dispatched it on the correct day but the delivery was delayed and the flower stayed out of water for 3 days.

Upon contacting their costumer service, they apologize but did not offer refund, voucher or anything even if it was their fault.

So in my opinion bad service.

Flowers delivered 3 days late
Flowers arrived ruined, not fresh

Never use their service again! I ordered flowers to get them delivered in Oct 3 rd but it was delivered 5th Sept! This is so $#*! and theres no way you could contact CS from their site except rating their service!

Valentines Day flowers ordered a week ago. Impossible to get any answers as to where they are. Telephone is set to not accept calls, Whatsapp set up to do absolutely nothing. All automatic and ends up saying tracking down for maintenance. Contact us forms are hopeless. I wish that I had read other reviews before ordering. A very sophisticated scam company.

The website is very professional, and they love to send emails twice a week advertising their specials. However they were useless in actually delivering the flowers we ordered. We emailed many times and just received computer generated responses and excuses after they promised next day service. After 2 weeks of waiting, I contacted my credit card company and stopped payment. Don't waste your time and money.

This has been incredibly disappointing. I ordered flowers well in advance for my partner's birthday, but they were never delivered. Their explanation? They boast a 97% success rate for on-time deliveries. But when your sole job is to deliver on a specific date, a 3% failure rate is unacceptable—it means a 100% failure in meeting the promised deadline.

To make matters worse, there's no phone number to call for support. Every time I tried to respond to their email, it bounced back with a message saying, "Your ticket has been closed," forcing me to make a new request via their website each time. Additionally, their policy of delivering within three days of the specified date is unacceptable—it completely defeats the purpose of scheduling a delivery for a special occasion.

On top of all this, it's been extremely difficult to get a refund for the service they failed to deliver.

My recipient said - 'smashed box' 'terrible', 'awful'. Turned upside down', 'broken'. 'looks like it was opened and closed several times'... 'this is $#*!' 'stop wasting your money'
'no paper, nothing'. I have used this service half a dozen times to Poland and always a problem.
No response form them. So it's review time. But I worry people miss these reviews.