FloraQueen

Tried to send flowers to my aunt in Manchester UK from Chicago. Flowers were never delivered. Spent $100! Sent numerous requests to customer service and no response. Too bad I didn't see all their negative reviews before I spent my hard earned $$$

I ordered flowers for a very special birthday and the flowers were delivered 4 days after the birthday date and with no cards attached to the flowers. Complete customer service failure. Their web page indicated all the time the flowers were on the way for delivery but it was just a recorded statement. Stay away from this company.

If I could put zero stars I would. Ordered some flowers to be delivered to my mom on Wednesday. Paid over $80 for a simple bouquet. Did not get delivered Wednesday. Messaged them on their website. No answer. Messaged them again today (Sunday) as the flowers were still not delivered. No answer. I filed a case with PayPal. Do not order from them, they will scam you out of your money. I am still waiting for a refund!

I bought a birthday package for a close friend who lives in Poland. Over half the items were missing with no number or email to contact to either get a refund or most importantly deliver my friends birthday gift.

I ordered a large bouquet in Tbilisi for my wife's birthday. I ordered it 3 days in advance and emailed them twice in advance to check. No one answered, the flowers were not delivered, no one contacted me, no one apologized. With great difficulty I got my money back, but 10 euros never returned to me, because it was a penalty for terminating the contract, so it was horrible! I didn't understand, are they crooks or it was just really bad service.

I ordered flowers for my wife's birthday and what she received was totally different from what I had ordered. They outsource their florist. What was delivered arrived a day late, the flowers were wilted, the vase was cheap and it looked like something that you can purchase from the supermarket. After contacting customer service, their solution was $15 credit to use on future purchases and a refund of $20 which was a joke. I have attached the photos of what I ordered and what was received. Stay away from this company if you'd like to avoid the disappointment and headache. Their motto "At FloraQueen your satisfaction is our priority" should be discarded because their customer service quality is just like their flowers; junk.

Being 4000 miles away from my daughter is so hard on her golden birthday. I took a chance and ordered and was very happy how fast the delivery was. The quality was good and they looked like the photos online. Thank you

I ordered flowers for my mom for Mother's Day and it was not delivered, they said they have delivery. I emailed them but no one has yet responded. I should have read the reviews online before I purchased I will be contacting my bank account to check how I can block this company and will definitely try to pursue a law suit against them. It's not ok to charge and not deliver I spent $131 for the Flowers.

I ordered flowers and champagne, the website immediately added a vase and card which I did not want. I removed those items however when I checked out they were back on and I had paid for them. I tried to contact the company but it took 2 days for them to get back to me, no apology, just telling me how to modify the order - however it was too late. I also tried to modify the delivery address which looked as though it had gone through but didn't. I ordered the delivery for a Saturday which they offered as an option - they finally arrived on the Monday. Only one response to all of my enquiries. Very very poor customer service. The flowers arrived and looked okay but not as they were represented. Very disappointing. I will not be using them again.

My was supposed to be delivered 8/9/22 I spent the better part of yesterday trying to change the address as it is wrong or at least cancel the order and reorder with the proper address and I was unable to do either. I sent several emails for help and as of this moment no return email and no delivery. At the very least the delivery people could have called the recipient to get the proper address. So as it stands I'm out of my money and no help or return correspondence. Extremely upset at the process and lack of customer service. My confirmation # *******. I Just received a call they have spoken to the recipient and promised to have it there within 2 hours if so great work and I will happily give you 5 stars. They went beyond and made it right the flowers are beautiful great job.

Ordered birthday flowers for my sister overseas. They never reached her. Flowers have been more than a week delayed. Customer service is ignoring all my emails. I certainly wont recommend this store to anyone!

Super late delivery attempt Friday evening after 20:30 even though order was placed early the day before. Nothing can be done until Monday. No number to call. You cannot get your money back, even if they do not deliver or take a week to deliver. Based in other reviews, this seems like a sham. Please go elsewhere!

Here is the story: we live in Canada and we wanted to surprise our Mom, who lives in Italy with a beautiful birthday flowers and chocolates.
Below you can see what we have ordered. The disclosure said that callas might be replaced with lilies. Ok.

You wanna know how me and my husband feel? Ashamed!
The bouquet looked terrible and cheap! Not even close to what we ordered, no deluxe size (which was also chosen)! The delivery was late (we paid extra for the specific hours for delivery)! She hasn't received the box of candies we paid for (Lindt chocolates)!

Won't use these guys anymore and will take extra mile to inform as many people as I can about this reaping off company.

If you ever want to surprise your beloved ones on exact date seek for other provider. My aunt never got her birthday present although I had ordered the same 7 days in advance and had left the contact number. The ignorant customer complain department from this company is giving a poor explanation and no one is taking a blame or willing to take responsibility for service lapse. Save your money and nerves for the serious company which is well organized and have properly trained staff and don't get fooled by their marketing propaganda.