FloraQueen

- Delivery driver dropped flowers at front door, never rang bell or knocked. Recipient saw delivery truck pull away and thats how she knew flowers were delivered.
- Paid for "deluxe" but amount of flowers delivered was less than pictured on website.
- Some of the flowers and greenery had brown edges.
- Card was blank even though I requested a message.
- Response to my inquiry from FloraQueen was less than satisfactory, offering discount on next order... will not be using FloraQueen ever again. Waste of 78.

I ordered a bouquet for my best friend's milestone birthday which was supposed to be delivered on Saturday. It took them 4 days to handover a very mediocre arrangement which was largely overcharged. Customer service was simply useless, I had to send several enquiries before obtaining the unacceptable answer that "none of their florists were available"! My advice: do not use this company!

Hi! As you can see from the pictures the shame that I had to bear. Never trust them again. I read all the reviews bad and good and even though looked more bad than good I put my trust in them. Proved was for nothing. I didn't want to end the year in this note but FloraQueen " helped" me a LOT!
They should ACT more than only marketing themselves in a so good company: "Each bouquet is unique and is prepared by an expert florist and our customer service team is at your service to ensure the best experience possible","Some flowers arrive a little closed to ensure extra freshness and protection during shipping. Enjoy the magic of seeing them fully bloom" "We also know, that with every delivery we make, a great deal of trust has been placed in us to help you express your emotions in the form of beautiful fresh flowers"," Our mission is to help people share smiles, so any day can become a special occasion or to make a celebratory date extra wonderful... just lieeeeeeeesss!

Floraqueen is an online service taking orders for flower delivery but, hey, it has no phone number for customer service, and a contact web form that is answered several days later - with evasive, unprofessional replays. Floraqueen is a perfect example of everything an internet shop dedicated to flowers can do wrong: it does not respect its customers, it never acknowledges its mistakes, it doesn't offer viable solutions to problems entirely occurred by its poor management and parasite-style like of business. Orders placed way in advance for a special occasion are not delivered on the ordered day - and no follow-up or explanation offered. So, to anyone wanting to order flowers online - do yourself a favour - shop elsewhere. Forget about their IG page - just pretty pictures with no support of reality - Floraqueen is a waste of money and energy. Horrible business and horrible people working for it, too.

Paid for "DeLuxe" bucquet, got 9 flowers. What is a standard bucquet, 3 flowers? Midrange 5? Pathetic.
On top of this the waze I ordered is completely different. Support is silent although got an automated email confirming "Andy" was looking into it. Avoid this business. You have been warned. They are nothing but scammers.

I would rate it a 0 if I had the option. Valentines Day is February the 14th, note it down for the next time.
FloraQueen decided to deliver one day before that, with no explanation given, while also NOT providing a €16 vase paid for. Additionally, after a very disappointing outcome and two support claims created, they will not refund the overcharge, of course until they get the claim from the consumer's association. Buy local, skip this service, it cannot be relied on.

They don't deliver, then they send fake emails saying it has been delivered. They refuse a refund if found out and make up bizarre and untrue excuses why undelivered (pretending the address is incorrect for example). I do not believe this is a genuine company that operates with any intention to provide the services they advertise. Report and avoid at all costs.

This is a complete shame. I haven't seen my boyfriend since January due to the current situation and these thieves take advantage of people's big hearts to fool you. My order was late for 5 days and no one said a word. After insisting in trying contact, they answered there was an error with the delivery (which never happened, they were lying!), and the flowers would be delivered ASAP, and of course that never happened. Lies and lies. Please don't do the same mistake as me and dont get fooled by these idiots

A complete disappointment!
I've placed an order to greet my friend on her birthday and six days later the flowers are still not delivered. I was trying to reach the customer support and all they did was offering me a delivery for the next day which eventually never happened. Money were charged, no explanation whatsoever on why it is being delayed, the surprise was ruined and the company looks like a scam!
Do not recommend their services! Save your money and nerves!

I want to leave a review for a bouquet Pinky touch that I ordered for my friend for her birthday. Unfortunately, the bouquet did not live up to expectations at all. Several flowers, absolutely no volume of the bouquet, everything looks completely different from the photo. The picture is one thing but the reality is another. There are more flowers and greenery in the original photo. What came is absolutely incomparable. I ordered a deluxe and was completely disappointed

Horrendous experience. Ordered a premium orchid in wooden pot, bottle of white wine, a card (saying you are the best), a box of lindtor chocolate, two teddy bears.
Instead they delivered a cheap orchid from a supermarket probably, a bottle of wine and a birthday card with candles.
It was nobody's birthday, i wanted to send a pack to my family abroad who I haven't seen for 15 months.
The whole surprise is completely ruined by this horrendous service. Customer service told me it's all delivered as ordered... I paid for this €100.
The whole delivery is not worth €20 as they probably bought an orchid and wine in tescos.
So I guess next step is the consumer protection bodies.
Will attach pictures.

Ordered online. Confirmatory email showed numerous items had been added and cost had doubled. Tried to cancel within minutes but complaints page had no 'Send' button to submit request/complaint. Order status immediately showed in preparation although delivery not due for another week.

You want to make a gift of flowers from afar because it is a special occasion, a special day for you and the other person. And you choose a company like FloraQueen trusting them. Leaving this "special day" in their hands. My gift must have arrived on August 31. It is September 4 and still does not arrive. If I don't send emails claiming, asking what's going on, I think my gift would never come. For worse they ask me again (fourth time) the address, name and telephone of the recipient. All this information had been delivered correctly 4 times before (form and emails). Guys, choose another company for these events if you want your gift to remain special.

Absolutely disgusted. My mom recently passed away and she used to send her twin flowers on their birthday. I wanted to continue the tradition and ordered from floraqueen which was my biggest mistake. The flowers were wilted and the vase was broken so the delivery person told my aunt to decline it and it will be replaced which she did. When I reached out to follow up with floraqueen they said they do not replace or refund rejected deliveries and that I should read the fine print. It's not about the $100 I lost but it's about a very special moment and tradition that they took from me. Do not trust them with your special moments! Only selected 1 star because I couldn't leave 0.
Stephanie Savage
California