FloraQueen

Flowers were supposed to be 'next day delivery' - after being 2 days late, I attempted several times via their communication system to cancel the order. No response. The delivery was finally made 4 days late and I've waited nearly a further week for them to respond to my communications with the pathetic offer of 20% off my next order. There'll never be a next order!

I'll start off by saying it's very convenient to buy flowers here however quality is bad. My mother received her flowers lying flat in the corner of a box and she said she could have received the same amount and quality of flowers from her local supermarket for less that half the price.

I ordered flowers one week in advance to be sent, and delivered to an address in a foreign country. The order is late, and now Valentine's Day is over. Flora Queen did not notify me of any mishaps. I was left without any answers. It was supposed to be a surprise, and I ended up needing to ask my girlfriend if she has received something in the mail. This ruined our surprise. Now that Valentine's Day is over, I want a refund since it hasn't been delivered. My girlfriend called the flower shop that is responsible for the order, and she said that they did not have the flowers requested. I don't understand why they didn't contact me ahead of time. They could have easily solved this problem by just calling, perhaps using an alternative flower or something in order to save Valentine's Day. Getting a refund is difficult because clicking on the "refund" button has an "error" message. And calling is just not possible

Not only did floraqueen not deliver the flowers the day I requested, they also delivered something completely different than what I ordered. I ordered a beautiful bouquet of all pink roses and tulips called Subtle Freshness: Roses and Lilies, and this is the mess they delivered. On top of that, the vase I ordered was included. Floraqueen did refund the shipping and vase but that is little compensation for the disappointing experience. Buyer beware. There are many other options for international flower service. Stay away from Floraqueen!

Order number ******* payed 20 April 2021.
Payed Harmony Roses and Callas the biggest one. Received 3 days later a smaller one with Callas and roses already good for throwing away.
They did not answer to my request, they did not gave me money back, they did not send what I payed.
No respect for the customer. It was my wife birthday. Worst birthday ever due to Flora Queen.

I bought by mistake, tried to cancel it right after, sent 3 emails, whatsapp messages and called for over an hour to cancel it. They sent regardless and then when I finally picked up the phone (after several calls) they didn't want to take any responsibility on the matter. The most unprofessional company I've ever bought something of.

Didn't deliver flowers at all, and then do not want to make a refund. Customer support said "There was incomplete address information", but marked my order as completed and didn't even bother to call and notify about the delivery. This is either scam or they just don't want to work.

I was shocked when I saw the floral arrangement my daughter and her husband received for their 10 Wedding Anniversary. I asked her if the leaves are real. They look fake. She hasn't answered my question. There are 3 lily buds, and a few roses which are much shorter than the lily stems, but not the color, not the arrangement I ordered. Very amateur looking, very disappointing.

Do not use this company at all costs. I normally do not write negative reviews but they have appalling customer service when things go wrong.

Did not deliver flowers correctly. Did not leave any card at the delivery address or provide any tracking. Flowers were left with doorman but they took 9 days from first enquiry about a non-delivery to get their story straight about what happened and provide a proof of delivery and work out where the flowers were actually left. Obviously flowers are now dead.

Refusing to give a refund on any circumstances and having to go through a claim with the credit card company. Use these people at your peril.

What happened, Floraqueen doesn't answer any of your customers and suppliers anymore? Very worrying...
We take care of your deliveries to Brazil for many years, with care, quality and professionalism. Now Floraqueen has stopped paying for deliveries already made for us in October and November, and we are concerned about not also receiving deliveries that we made in December. We have already sent dozens of e-mails and contact forms during this period, but we have not had any answers. Will we have to take legal action? Florist number *******

The flowers I ordered costing over 100 Euro were never delivered.
Over several months trying to obtain a refund which was promised by several different staff in "Customer Service" I never received a refund. The company clearly commits fraud on a significant scale.
The staff * repeatedly lied and the company has committed fraud in so many cases it is astonishing they have not been closed down.
If you have a problem with this company I urge you to complain to the Consumer Authority in Barcelona so that the company is closed down and more customers are not ripped off!
With most decent florists online throughout the world we really do not need an agency like this to send flowers anywhere. Just contact a local florist near the delivery destination.

*Personal information redacted by admin

Terrible company who care nothing for their customers. Ordered a bunch of deluxe flowers, a vase and a bottle of champagne for my mothers birthday in Portugal. No delivery on the requested day, poor communication offering no help from useless advisors who simply don't care.

The product arrived a day late, the flowers were actually OK but certainly not deluxe size. They offered not even an apology but certainly no compensation

Hopefully all the poor online reviews will catch up with this bunch of clueless clowns and they will be out of business. I wish i had read all the reviews before i ordered. It would have saved my mother the disappointment

My bank notified me that two orders of $198.46 was charged to my card twice. A third attempt resulted in denial. Now I have no bank card, until I go to my bank for new number. Calling this company, they quickly replied it was not from their company. Hanging up, their number changed on the phone ID. Using this phone, the will not let me enter the site, stating transactions from my phone were somehow problematic. Further discussion via phone was useless. I don't know who made these charges, where flowers were sent, because they keep denying being Flora Queen, and locked me out of their web site. They will tell me nothing!

I'm very disappointed! They delivered the flowers a day later, and so they ruined the whole surprise and left my mother without flowers on Mother's Day. Also missing was the card I had paid for and they went without a box, without paper without anything. Quality is quantity does not correspond at all to the picture!
The flowers arrived day later at 6 in morning... Everything is bad! I have no words to describe more for the service...

I placed an order on 14th November and paid for same day delivery. Still to this day (21st November) no flowers have ever turned up. Multiple attempts have been made to chase this up but no matter how hard I try no one has got back to me! They are quick to send emails regarding "my next order" and offers etc but that's it! On the face of it in my own opinion from the experience I have had the company looks like a scam! Please Floraqueen prove to me that you are not!

ORDER NO.*******

A very dear family member passed recently. I was asked by family members to choose a floral arrangement for us to send to my Uncle in England. I live in the United States of America. I found this pretty white arrangement with some pink & green that I felt would be a good choice. I chose white because of their spiritual enlightenment meaning and the pretty lilies shown in the picture. This was my choice and this is what Floraqueen sent. I contacted them & was told I can have a 20% discount on my next order. No thanks!

Unacceptable service! And on Valentine's Day!
There is nothing more to be said.
I ordered flowers Valentine's Day online knowing they would likely arrive the next day. Over $100 USD for 2 dozen roses.
Actually, they never arrived until 6 days later after 4 emails complaints to FloraQueen. They NEVER attempted to contact me. Not once to say they are having difficulties. NEVER. I had to go to them to find out what happened. It took 2 days for them to offer me a 20% discount on my next purchase.
Absolutely do not order from these liars.

I bought a $110 bouquet for a dear friend who lost her daughter to brain cancer. I got a shipping notification shortly after and a tracking number. The flowers were never delivered so I spoke to Ana at FloraQueen and she gave me a code to use to get new ones. I was under the impression that it'd cover the cost for a new one from what she said. I put the code in and it said it was accepted, and to continue to checkout. I paid another $97 for the same flowers that were NEVER delivered and she said there's nothing she can do about a refund because the same flowers I ordered were on sale, so it doesn't work like that. Terrible service! Do not waste your time or money here.

For anyone thinking of using this company - please think twice. In our particular situation, we paid extra for quick weekend delivery, our flowers have not arrived at their destination even now, late on Tuesday afternoon. The brief response I have managed to get from 'Customer services' tells me that they will refund my delivery fee only and even that will take 7 days? The flowers did not arrive for the special occasion as ordered and they have still not arrived - I would appreciate a full refund.