Really very helpful, fully satisfied with the result what i was looking for. I really appreciate their work.
My order had never arrived and any refund was done. It was very expensive and any contact number where to find an explanation. Never again
Valentines flowers delivered after valentines... not impressed
No apologies and difficult to get hold of anyone to complain to
Never order from this site is not honest my order never delivered and I don't know if i get my money back
They never sent my flowers, this website is scam. Dont buy anything from this website. They stealing your money.
They don't deliver on Time. They don't respond to messages. They are only good at taking people's money. To be avoided at all costs!
The biggest scammer in the online industry, don't know the customer services and only after the money!
They kept sending me confusing text and email about delivery plus the quality of flowers was terrible
Delayed my order for 3 days, there is no customer service at all. Horrible company. So disappointing
Hello Olga,
Thanks for leaving a review,
We are deeply sorry to read about this delay on your order. Can you send us your order number to contact you and solve it?
Not. Received when. Said. Arrived 2 days later. Stalks had rotted away... 4 out of 6 lillies are dead..
Hello Patrick
Thanks for your review. We are deeply sorry for what happened to your gift.
Our customer service agents will contact you by email to find the best solution!
The flowers were lovely. My sister was very happy with them :) Will use this service again for sure!
Hello Eleonora,
Thank you for your review, we hope to have you back very soon!
They don't deliver, just steal your money without any answers from support. Avoid this company at all costs!
2 days delay on delivery and awfull flowers condition. No support. The worst experience. Should have checked reviews first. Hope others will do.
Nothing else to say but avoid these scammers at all costs!
The flowers were so poorly presented a real embarrassment..
Ordered these for a friends birthday. Now 3 days past and have not seen them. No response from customer service.
Awful company, no flowers received, customer service team doesn't even have the decency to reply. So irritated - lost £40.
Don't waist your money! This company is a fraud! I paid 180 euro for flowers that have never arrived. Customer services did not reply.
This business and its customer service are totally substandard. There is no way to give a review on the Floraqueen's actual website. Buyer beware!
What a shambles this company.impossible to contact even via their website! Definitely would not recommend
Overview
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
This summary is generated by AI, based on text from customer reviews
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- H_rstel, NW, Germany
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marco
We appreciate you taking the time to leave the review. We are sorry to hear there has been an issue with your delivery. We will make sure our customer service contacts you as soon as possible. Please accept our apologies for the inconvenience caused!"