I understand some flowers may not be available and substitutions may need to be made, but the arrangement had been changed almost in its entirety. My mom's favorite color is white and baby pink. The first image is the one I chose. The second image is what was delivered. There was unequivocally no similarities between the flowers i ordered and the ones that were delivered. Spent $100+ to maximise the amount of flowers in the arrangement
I tried again Floraqueen service since last time The experience was pretty bad but the costumer care was proactive and very helpful.
Well, this time I had again a pretty bad experience with their services. First of all the flowers were delivered 2 days late, which is not acceptable, they should state in the website that delivery time is just an estimate.
Second, the box arrived completely wet and destroyed, and half of the flowers were ruined.
Btw, the flowers were a gift for the same person as last time... so double shame for me!
I am not happy with order! Terrible flowers that were nothing like what I ordered. Small bunch of flowers that would not same as the picture! Flower delivered late! Supposed arrive on Friday Dec 5th!
I think I am going to give up on online flower ordering especially from your website.
You should do something to make you customers happy!
I've used the service to send flowers to relatives in Poland a few times now. The first two times the flowers in the bouquet did not match what was originally pictured but the quality and quantity of the flowers was comparable so I wasn't too concerned. However, the most recent order, for which I paid extra to get the premium size, was a disappointment. They increased the overall size by adding a lot of green foliage. I've included photos so that you can judge for yourself the website photo versus the upgraded "premium" version that was received. Will seek to take my business elsewhere in the future.
Hello Jason
Thank you for your comment. We’d like to explain that it's not always possible for products to be exactly the same as on our website as we work with local florists in many countries and it often depends on their stock.
We're happy you liked the flowers though, we would like to recommend our special gift offer, you'll love the products we send from our logistic center in Barcelona!
I never write reviews on the services provided by vendors, but today, Floraqueen really outperformed everyone else … This is simply astonishing
While on the business trip, ******* km away from home, I decided to send flowers (and a teddy bear) to my daughter on her 10th Birthday (Order number: *******). This should be nice, simple, and very sweet …
This awful vendor (Floraqueen) was able to screw-up even this simple task and spoiled a Birthday for 10-year-old girl. Thanks to you, little girl will cry during her Birthday thinking that her father forgot that very important day in her life.
You do not understand that you are transporting much more than just flowers and if you are not capable on delivering on your promise, do something else with your life.
Do not spoil lives of other people with your ignorance.
Hello George,
This is very disappointing to hear, we apologize for this bad experience. We'd like to make sure mistakes like this don’t happen again. Our customer service agents have contacted you by email to solve it.
Very pleasantly surprised! For the first time I ordered a bouquet of flowers for my friend who lives in Portugal from site FloraQueen. Very beautiful and most importantly fresh flowers. Thank you very much for your work and fast delivery. My friend was very pleased! :)
They delivered a plant to Copenhagen without a problem but, in the US, switched an order for a plant on the day of delivery without informing me first or asking what substitute I might prefer. The second US order has not been delivered and the date specified has passed. In my Orders, both US orders are listed as 'not delivered' and 'being prepared by florist.' They make contacting them by phone impossible from their website and they do not appear to have a US phone #. You can only write them a message and hope they will respond. This is unacceptable considering I paid over $200 for the US orders.
My delivery was made but not to the person it was intended for. Her name is very unique so I'm not sure how this mistake was made. I used this site earlier this year and everything went fine. I've made a complaint via messenger already. I was told they would reach out to whatever shop they used. Still waiting for an answer.
This has gone on way too long. The florist still calls recipient for payment. How dare they! This is unacceptable and I need to see proof of payment to florist, because I paid you 2 months ago. Fix this ASAP. Order #662-*******
I am very disappointed. The bouquet does not look the same then the picture on there website. I also ordered a vase what was not delivered and the Mother's Day card was empty. I personally would not recommend that company for flower delivery.
Purchased flowers to be delivered February 7th. Two weeks after, they are not delivered though I contacted them twice. With no answer so far. Will they one day? I am afraid this company is a scam. They will certainly, like for other previous reviews, answer that they will contact me to redress the situation. I am not sure they will. Seemly 107 dollars lost.
Cant understand people giving bad name to this company but they have giving me 5 start service flowers arrived in time and was given more flowers than I ordered and they gave my wife not just best flowers they also top it up with excellent and expensive chocolates not the cheap ones I ordered well done to flora queen I will be there customer always cheers!
Order no. ******* hasn't been ever delivered, despite the fact that 'status' on the page claims otherwise. They responded to my email claiming that 'they are still about to deliver my order'. They stop answering any of messages, complete lack of respect, didn't send my money back. I'm directing this case to consumer court.
I paid 10 extra in order to ensure my order arrived on my mother in-laws birthday. The order arrived 5 days later, even though I had ordered well in advance. My emails asking for a refund of this fee have been ignored. This service is already very expensive, and this additional charge is meaningless.
FloraQueen delivered the beautiful flowers I ordered to be sent to a friend in Paris. It was easy ordering online and they kept me abreast of my order and delivery. I would highly recommend ordering from them if you want flowers sent internationally. It was delivered on the day I wanted them to be delivered and our friends loved them and made their day.
Stupidly ordered orchids from this scam. I scheduled a delivery to my friend in Ecuador -- delivery date has passed and no word on the flowers. And no response to any of my queries. $58 down the drain.
Horrible! Ordered twice from them, the first time they didn't include the stuffed animal and refused the refund of it claiming they did. The second time they didn't deliver at all on my daughters birthday and now ignore my messages with no refund. They only have customer service through email
I timed the delivery for the day of my mother's birthday, but the delivering agent did not make it on time. When the order was finally delivered, it was the wrong one. Instead of flowers, supplements were delivered. FloraQueen demanded to see a picture of the actual delivered package - my mother had already sent it back. Needless to say, we never received flowers or refund. Do NOT do any business with FloraQueen.
They sent a bouquet that looked nothing like the picture online and then responded to my complaint that they agreed to the change given the quality was the "same or higher". Which is 100% a lie - there are 8 instead of 50 flowers and it is tiny and ugly. STAY AWAY.
Disappointed. I have ordered a bouquet for anniversary celebration 2 days before delivery date of 15. 8. 2020. The bouquet has not arrived and tracing did not work, support did not function. Therefore I have cancelled the order, three times, again with no response and have learned that the bouquet arrived on the 18.8. When all was over. I found this disrespectful or more and would not use them again.
Overview
The company's reputation is significantly marred by consistent complaints regarding delivery failures and inadequate customer service. Customers frequently report late or non-delivery of orders, often for important occasions, leading to frustration and disappointment. Many express dissatisfaction with the lack of effective communication, as automated responses dominate customer support interactions, leaving issues unresolved. While there are occasional mentions of product quality, these are overshadowed by the widespread sentiment of feeling scammed. Overall, the company's failure to meet customer expectations in service reliability and support has led to a negative perception among its clientele.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Linda
Thanks for leaving a review
We're sorry to hear you didn't like the bouquet we sent. We’d like to explain that it's not always possible for products to be exactly the same as on our website as we work with local florists in many countries and it often depends on their stock.
Our customer service agents will contact you to solve it!