Overview
The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
The staff response was excellent courteous and polite. My issues was resolved and flight was re booked
No bait and switch! No hidden fees! Transparent pricing and easy booking. Smooth transaction with no complaints.
Easy and fast to book website was super easy to navigate excellent price super exited to book with you guys from now on than you so much
The representative was very kind and gave all the needed information I asked for. All the over the phone experience was smooth and professional.
Very easy to find good price and to book a flight. The price listing is very clear to read. The booking is straight forward
Everything went off very smoothly. Everything went off as planned. Had a great flight. Thank you for the service you provided.
Answered all questions, did extra research, left personal line for easy call-back and follow up. Great experience!
Very efficient transaction with no hiccups what's so ever. We were impressed, Thank you FlightNetwork.
Professional staff very helpful keep it up
Best price for my flight easy to approach friendly customer service
Website is easy to navigate, additional services and options readily identifiable, very smooth process.
Would recommend.
They have taken Rs. 1, 80, 000 and no refund is provided. It has been 2 months. Worst website ever. Do not recommend.
These people know their business. Very reliable so far. I'm confident everything will go as planned and according to bookings.
Airline flight tickets easy to find out and the confirmation within an hour even having used a foreign credit card
Saved us $30 each from first party site. Easy to use. Website is a little dated appearance wise but perfect functionality.
Had no problem booking my flights and seat selection for our trip to West Virginia. Thank you so much.
Ask me again after my flights:-)
I called to fix a mistake and got help without any hassles. Thanks.
Booking online was effortless, prices were most competitive. Apparently there is some type of "price protection" so lets see what happens with that.
They have taken $300 more than what was agreed upon on payment. And not contactable customer service
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- Toronto, Ontario, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members