FlightNetwork

Refunds are impossible and they love to give you the runaround. Never again, this is the worse company I've ever dealt with.

Scammer
Changed the price after I paid and then charged me $150 to cancel the booking.
There agents does not know anything

Incompetent reps. Don't live here, have no clue about connecting flights or travel in general. Book your flights through the airline.

I bought 2 tickets return for my father and my aunty from Vietnam to Australia from flight network website. They sold the tickets included 1 hand bag 7kg and 2 baggages 2x23kgs each ticket. But when my father and aunty went to the airport and checked in, the airline said on their system they got from flight network these 2 tickets just have 1 baggage 23kgs each, if my father and aunty wanted to take the second baggage to the flight they had to pay more for that, US$150/1 baggage 23kgs. So my father called me and talk his from problem from airport, I called for flight network to talk to them, after 30' arguing with them, they said to me just tell my father and aunty paid first and took the receipt, send the receipt to them they will pay that money back. When my father and aunty came to Australia and gave the receipt to me, I straight away send to flight network, after around 10 request email, they tell me the baggage refund is not possible as glitch from airline system not their fault, if I want to get money back I can contact directly with the airline. Oh my god, I can imagine the big company can run the business like that, they totally irresponsible and liar… very bag company…

I booked from Hanoi to Danang on Vietravel for 28 April 23. From the beginning I cannot access my booking on airline site. Only the agent can. Called flight network and they said even if you can't acces reach airport on time and things should be fine

On 28th April some hours before the flight I get a mail, flight rescheduled after two! Days. Could never have imagined such a long delay.

Now comes the role of flight network. I called them to say 30 th is too late, but no help from anyone. Said contact airlines directly. Airlines ready to give me booking earlier ie on 29th, but said it seems agent ie flight network requested 30th without any reference back to me.

Once airline confirmed to me in person earlier alternate flight, I cannot access my booking on airline site. It says accessible only thro agent, ie flight network! Called multiple times to flight network and you guessed it, standard reply, talk to airlines. Then why are you the agent! Low cost we can't help blah blah...I know low cost, most airlines are nowadays. You have some responsibility if you booked a ticket on my behalf.

My advice to all avoid such insensitive companies, book directly on airline site.