FlightNetwork

Wondering if I am the only one or there are many people who used Flightnetwork.com in Canada? I booked a trip for wife and I. Last minute we had an emergency (our issue). My wife had to get an emergency passport from Embassy. The embassy required that we provide a valid flight itinerary. I called flightnetwork.com, explained the passport situation, and booked a flight for $790 change fee. Not a problem he sent me the itinerary and we returned to the embassy and gave them the information. The embassy gave us the emergency passport. Around 6pm flightnetwork.com (Kevin) called back demanding $600 MORE! I told him we booked the flight and had an agreement. He said no we did not and he would cancel the tickets if we did not pay! Since we promised the embassy that we would be traveling on a specific flight and date we had no choice!

I have spent hours on the phone with them and got nowhere! I asked for a manager and they keep transferring me to Kevin (not a manager). I have been promised call backs... never happened. I ask for a manager and no one exists. I wanted to work this out but now we will contest the charges. They are deceptive and will rob you blind!

I would recommend NOT BOOKING WITH FLIGHTNETWORK. I had a horrible experience. I booked a flight through them for Spirit airlines and looking back I should have just used Spirit booking because I had such a horrible experience through Flight Network. There was a section of the booking process on their website that asked if I wanted to sit next to the person I bought a ticket for and so I selected I did and then they charged me $117 for "preferred seating". I was never notified of this charge until I saw it on the invoice and my credit card account. I tried to call and get this resolved and the call center was extremely unhelpful. Very dissatisfied and will never use FlightNetwork again.

Their customer service barely speaks English and are hard to understand. They don't resolve issues but submit tickets. Useless. Buy from a more reliable source

Update:
I called them a second time (after writing this review). Talked to an agent much nicer than the first one and he reduced the changing fee $50 to $375, which is still too much. Due to this, I update their rating to three star. Still do not recommend them.
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I need to change my flight dates and I find out that the minimum change fee for a flight is CAD$ 425 with no cancelation possible. Even the agent says that changing the ticket would cost around buying a new one.
Sad thing is the company's bad reputation was mentioned while I was referred to their website
By a third party. Will take this notification more seriously next time.
I suppose the technology has helped us to shop our tickets online versus through agents, but then we have to be careful to get our tickets from trusted websites, so skam companies like this one do not rob us off.
Last but not least, this one liner 5 star reviews are most probably done by the company itself to bring up the average ratings in search results. Can't trust them at all.

- Please do not book through Flight Network. Regardless of any positive review you have read, it is not worth it.
- They are relentless with taking your money and not giving you an ounce of support if anything changes with your flight.
-They will make up any excuses to not be able to help you, and will find anyway to make it harder for you.
- They will not give you back any refund and will create excuses for it.
-I tried calling for a flight reschedule for two people and they wanted us to pay them more than what we had paid for our original flights each.
- They kept transferring us to different people more than 5 times then dropped the line over and over again.
- If you need to make any flight changes go straight to the airlines they will help you and the cost difference is so much lower
- Flight network is NOT cheaper than booking through the airlines. You will end up paying extra for additional and their services ( which is no service) and it is not worth all the distress, hassle, and struggle you will experience with them.
- Please do not book through Flight Network, I am writing this review so I can spare everyone the absolute frustration, and devastation you will experience. Do not do it!

I used flight networks through Kayak and it was terrible...
For a flight from Athens to Ajaccio I had to take 3 different flights. This is how it went through Flightnetwork:
The first 2flights were operated by a Volotea who offloaded them to pegasus who then emailed me to cancel the #1 of the 3 flights.
I then had to cancel the second flight through pegasus which was not straightforward.

For the 3rd flight, the operator said they couldn't cancel it, do I tried through FlightNetwork...
But basically, there is no way to cancel that flight from the website, so I called and waited, for 45minutes. Since no one ever picked up my call so I emailed support. It's been 24h and I'm still waiting.

Stay away from them... seriously...

This company is SCAMMING people! My ticket was multi city so I had to book 3 different a segments. When I booked the first 2, then there was a problem with the 3rd segment, which forced me to cancel the first ticket I had bought for $825.
The website listed 24 hour cancelation by phone. I spent 2 hours and 20 minutes on the phone, until someone finally helped me and said I would get a FULL refund. Then I got an email saying I would get $57 less than I paid.
I called back and the agent said that even if you cancel within 24 hours, there is a $57 fee and is listed under Terms and Conditions. I reminded her that pretty much no one reads that and they should clearly list that the 24 hour cancelation has a $57 fee, which is UNHEARD of in the industry.
I travel often and when you cancel within 24 hours you get a FULL refund and exactly what you paid. What a SCAM, beware!

This company is a fraud, if you cancel your ticket with in 24 hours as airline policy, flight network will keep the refund. You pay flightnetwork with your cc and they pay the airline with their cc and when the refund is process flightnetwork keep the money. DON'T BUY WITH THEM if you don't want to loose your money.

Total rip off. Customer service is the worst that I have ever encountered. I don't know why this company is still running trying to steal money from customers. They will charge you $55 for assistance fee, even though they are not really helping you in any way. They dont update you if there is an issue. Waited for almost 2 months to have my cancelled flight fixed, and eventually i just gave up because they will again charge $300+ for the rebooking plus another $90+ for the agency, and plus the fare difference. It would be cheaper to just book another flight plus you won't have to deal with them ever again. Have to talk to at least 5 people, and repeating my self 5 times for more than an hour. It is so FRUSTATING. Please do yourself a favour and stay away from this company. I am at loss for words i hope i can rate negative stars. Somebody report this company for scamming people. I don't know why they get 4 stars in skyscanner. Totally regretting everything. I used to book from third party with no problem but I have learned my lesson. Better book directly with the airline if you don't want stress. It may look cheaper but once you have a problem they will rip you off to your bones.

Booking with FlightNetwork is NOT SAFE! My husband and I booked with FlightNetwork before the covid19 virus. Our flights were cancelled by the airline which fully refunded the flights. However, FlightNetwork refused to refund out money for flights that no longer existed! Despite the fact that we had paid an additional $300 for flight insurance which said cancel for any reason! If you book with them, watch your credit card. They charged us an $81.63 service charge every time we called, whether or not any service was provided! Then, they later charged us an additional $600 for a cancellation fee EVEN THOUGH THEY NEVER CANCELED ANY FLIGHTS! If you are having the same issues with FlightNetwork, try getting your money back directly from the airline as we had more luck going that route.

I think it's not even worth repeating what others are saying, we've all wasted so much energy and time on this company already. DO NOT EVER BOOK WITH THIS COMPANY.
It will be impossible to get in touch, get your money back or anything else.
Endless 'holds' once you get through, for who knows what.
THEN THEY JUST HANG UP ON YOU, while you tried rebooking your flight.
LIKE WTF? Who allows a company like this to continue to exist?
THIS SHOULD BE ILLEGAL and taken down.