FlightNetwork

The airline cancelled our original booking so we requested a refund and agreed to pay the processing fee. Over a month later and after several follow up calls I keep getting told it has been escalated and will be processed within 3 business days. The site seems like a scam. Be very careful.

I had the exact same horror story as everyone else here. I wonder if there is a way for all the affected to gather to raise a government complain against this company so we can prevent they keep on stealing.

I found it easier to purchase your air tickets than from others. Hope you would keep it up, to encourage potential passengers like me to depend on purchase of tickets in the near future. Long transits for over 8 hrs are not addressed in your trip planning that bothers passengers.

Could you please offer me the cheapest itinerary for a return ticket (YUL-DAC), moving out on/around 1 Nov 19 & return on/around 24 Apr 20? It should avoid transits through the US.

The automated purchasing service works fine - but that is pretty easy to do.

But I was charged $20 more on the price quoted (ie. $283 vs $263) only to discover that I paid to select my seats! Beware of hidden charges.

And, of course, like all these online businesses, no email is provided, no chat function. You have to phone and pay long distance charges (to stay online and wait) if you are outside the US and Canada to solve this kind of discrepancy. All in all, a negative time-consuming experience. Bad deal.

I requested a refund for my ticket since the 29th of June 2023 they sent me an email that within 48 hrs the refund will be credited to my account, now its been almost 1 month and am calling every day either no answer or long term waiting on the phone call and everytime they tell me that my previous colleague escalated for the payment and you have to wait we cant tell you when the money will be refunded and they are so rude as if am cadging from them

Everything is done online now a days. This sites customer service is by far the top 3 the worst I've ever dealt with. I would highly recommend you stay away from this site. Go directly to the airline or use someone else. I'd make this my last choice to book a flight

I spent 2 hours to choose my flight and on the moment I was ready to pay, a message dump up "This flight is not available any more". But all charges for insurance were taken right away from my credit card.
I called customer support and the guy tried to persuade me for 30 min to buy more expensive flight. After 30 min he finally made refund for insurance. Such wasting time! Still waiting when it will be on my account.
Why are you taking payments for insurance if you cannot guarantee a flight posted on your website?
If you cannot guarantee please do not make any charges, I buy insurance only when I am sure that my flight is booked and paid.

Flight network takes no responsibility for change charges and will rip you off every step of the way. The customer service line has an average wait of 1 hour and then they hang up on you. This has happened to me a DOZEN times.

My ticket cancelled, I requested a refund, first response from them, it is not possible, then i insisted after consulting airlines, now they are escaping from money refund since 9 months although the airlines confirmed that refund done in November 2022. I'm contacting them on weekly basis and they have one answer "will be done as soon as possible"

I've contacted Flight Network 4 times about my open ticket to be used before April 5 2022 and each time an agent says I'm referred to a support person who will help with rebooking within 24 hours. Each time they never follow up. Flight Network is unreliable and believe now they don't return the call so they keep your money. I will never deal with Flight Network again. Will also report them to the Better Business Bureau.

I paid for a flight back to Australia. All looked fine until I received emails saying that my flight was cancelled and I was entitled to a refund minus to a refund fee imposed by Flight Network. This is illegal in Australia and although I have rejected their request to charge me a refund fee, they keep insisting. Avoid at all costs. It will cost you much more time and money trying to unravel all of the mess the make for you than what you think you save from their original price.

We have wasted around 10 hours total waiting to be helped and every service centre rep has been useless, all say don't have access to your information and will have someone contact you, we then wait approximately a weak to get a half answered reply. Still waiting for some help. Stay away from this company! Can we just speak to someone who can actually assist us.

Not only did I spend hours on phone to cancel, I was told that the only way to do that was via email. 3 emails later, no response, spent more hours calling. Told they would cancel but I had to pay the Flight Network fee of $100 Canadian per person because I am cancelling. They are not waiving fees during the global crisis where all travel is basically locked down. Incredible how they are profiting during this crisis. Will never use them again.