business logo of FlexShopper

FlexShopper

Overview

FlexShopper has a rating of 3.8 stars from 788 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlexShopper most frequently mention customer service, cynthia rodriguez and billing department. FlexShopper ranks 9th among Marketplace sites.

service
195
value
175
shipping
151
returns
111
quality
155
This company responds to reviews on average within 7 days
+63
How would you rate FlexShopper?
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Virginia
1 review
0 helpful votes
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We8ght bench
April 20, 2021

Very satisfied with product and service, fast shipment and great product quality. Would not hesitate in doing business with this people again...

Date of experience: April 19, 2021
Illinois
1 review
0 helpful votes
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Review payments
February 1, 2020

I called in to verify all my 90 days option purchases and we went over all my payments with no issues whatsoever very good attitude and patience.

Date of experience: February 1, 2020
Maryland
1 review
0 helpful votes
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It was quick
February 11, 2020

I love the process and there are so many different things you can buy this program helps you when you don't have all the money at once.

Date of experience: February 11, 2020
California
1 review
0 helpful votes
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Best customer service
August 15, 2020

Cynthia was very helpful. She helped me set up a payment arrangement. Also advised me to pay off a device. Thank you!

Date of experience: August 15, 2020
Georgia
1 review
0 helpful votes
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Great services
September 23, 2021

Great service very helpful with all my needs. I would refer theses guys to friends and family. Customer service was very understandable.

Date of experience: September 22, 2021
New York
1 review
0 helpful votes
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Help in returning
January 25, 2020

Linda tozer was so helpful in resolving my return issues. Made it so much less stressful. Good job Linda and thanks again.

Date of experience: January 24, 2020
Virginia
1 review
0 helpful votes
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Very good service
August 1, 2020

I havent any problem with this company and cynthia did a great job in helping me and glad i could give her a good laugh for the day thank you cynthia

Date of experience: July 31, 2020
Texas
1 review
4 helpful votes
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I recently had to get a new set of tires and they financed me through this lovely company. I was told I could make a monthly payment as soon as I made my first weekly payment. I need a monthly payment because I live on Social Security. They took out their weekly payment and five days later took out another weekly payment which I had called and protested, and told him they weren't to start my monthly payments until the fifth... well on the fourth they took out four weeks worth of payments! I told the guy I can't afford this! This is why i need a monthly payment and he told me to take my tires back where I got them! And I said I'd be riding on rims and he said that ain't my problem lady! So we got into it pretty good and then he told me he was the youth pastor at his church and yes he really was concerned about my problem LOL right! That's when I told him well then he better pray for me because I can't afford these $#*!ing tires! Well today is only the 3rd and I open my bank account and they've taken out five payments instead of four! (They told me if the month has five Fridays then they will take out five payments.) Hello July only has four Fridays and they took out five payments! I'm furious! You can bet they will be hearing from me!
My advice: DO NOT DO BUSINESS WITH THESE ASSHATS!

Date of experience: July 3, 2019
T-Flex F. FlexShopper Rep
over a year old

Thank you for providing your feedback and letting us know about this issue, Darla. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with our Billing Manager Zorah on (855) 353-9289 ext. 314 and we'd be happy to help you out.

Cheers,

Flexshopper

Connecticut
1 review
0 helpful votes
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Never again
December 19, 2021

Worse company ever... says my product was delivered and it was not and it has been about 4 weeks and still nothing and still be charged... I DO NOT RECOMMEND!

Date of experience: December 19, 2021
T-Flex F. FlexShopper Rep
over a year old

We appreciate you reaching out to us, we are sorry to hear about this matter. We would like to address and review your incident. Please contact our Customer Service Team via phone at (855) 353-9289 a representative will assist you or provide the email address and phone number associated with your account in a private direct message for assistance as well.

Pennsylvania
1 review
2 helpful votes
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Do Not Do It
April 30, 2020

I have ordered things in the past with no problem, been making weekly payment for 6 months now, So I ordered and coffee maker and after I processed the order realized I ordered the wrong one. I waited till the next morning to call when the customer service was open. She said I will put in a ticket for them to get that cancelled for you. Later that day I got a email stated it was being shipped. I called again she said you can refuse the shipment or get it then ask for a return label. Well in the mean time I went well I will just keep it, called them back before it got here and said I will just keep it. It arrived I opened it right away and it broke,, the plastic grounds basket was broke. So I called again and said I could not use it since its broke and need to return it. She said I will put in a ticket for the damaged return. Well it took 2 weeks for returns to email me and they said they want pictures of the damage, so I emails pics right back. So my point is they rush to sent it same day but they don't care if you can use it or not. There is more, they were taking payments out of my bank account, no problem with that, but I just changed banks they same time the coffee maker came, so the payments that week were not paid, but I made up my mind I will not give new account numbers until they took care of my return. Now as I have said it took two weeks for them to get back to me about my broken coffee maker, but since the payments did not go thru 2 weeks ago,, they call me 3 or 4 times a day. They can call for that but not for a return that you are paying for and cant use. I was a great customer but they ruined that, and I will still not make payments till they take of this return.

Date of experience: April 30, 2020
T-Flex F. FlexShopper Rep
over a year old

Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We'd like to further examine what went wrong with the cancellation and the return process and get this fixed for you right away. Please get in touch with us on (855) 353-9289. Mention this review and request to speak to our Customer Service Manager and we'd be happy to help you out. We will also try to reach you based on the information you've provided.

Thank you for being a valued customer!
The Flexshopper Team

Florida
1 review
0 helpful votes
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Best place ever
February 21, 2021

Best tire and service place to get work done the employees are great and fast and the service is awesome

Date of experience: February 19, 2021
Texas
1 review
4 helpful votes
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Fraud
December 11, 2023

Don't buy anything from here you have interest to pay off just save your money. Go buy it from Walmart or GameStop with no interest fee.

Date of experience: December 11, 2023
Illinois
1 review
0 helpful votes
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Company charges fees for a hidden subscription when you make any purchase. This type of shady business is unethical and borderline illegal.

Date of experience: May 26, 2024
Florida
1 review
0 helpful votes
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Great Service
January 22, 2020

Great customer service, very professional and always helpful staff! Will recomend using their service at any time.

Date of experience: January 22, 2020
Texas
1 review
0 helpful votes
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Great job
September 15, 2021

Support was fantastic. I called about a settlement and the settlement person was not available. But they will reach out to me at a future date

Date of experience: September 15, 2021
Connecticut
1 review
0 helpful votes
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These guys are the best and the Rep that help me out went out her way to make sure i get all i wanted into my budget. Thank u guys

Date of experience: October 24, 2019
Ohio
1 review
0 helpful votes
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Customer service call
October 5, 2021

Rashina(?) was polite, professional, friendly and very knowledgeable. It was a great experience. Thank you.

Date of experience: October 4, 2021
Texas
2 reviews
3 helpful votes
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If you're looking to utilize FlexShopper for your next appliance or furniture set or other, it's not a bad idea. There are no hidden tricks or scams with this company. I've used them for several years and have only had one complaint, hold times on the phone. My experiences have been awesome. So if my review counts, I hope I've eased your mind about utilizing FlexShopper for your next purchase.

Pros:
You can buy pretty much anything of real value
Friendly customer service
Simple and fast ordering process (Within 24hrs)
90 same as cash
Early payout option
Pay weekly, bi-weekly, or monthly
52 week agreements
Increase in available spending limit each time you pay off a previous lease

Cons:
Rental cost TOO DAMN HIGH (applied after 90 days)

For those of you who left complaints...

First of it's basic simple math even a 5 year old can understand. If you sign a lease agreement you already know you have 90 days to pay off the item price plus $50 they take on as their "service fee." If you do not pay it off on the 91st day the "rental fee" is applied. Usually 1.5 times the cost of the item you're buying. Is anyone confused from this point?

Everything is written clear as day in the contract. Plus, if you should have any billing questions there is a toll free number or online chat option for concerns. Now, I agree if you have a double debit charge that could be a system glitch. If the amount is a lump sum debited, well in my experience the only time this happens is when I request a pay in full to be authorized. So not sure what these people are talking about.

In all, I usually pay off my items within th 90 days. Suggestions, dont buy into more than you can afford. If you buy something that costs $1000 make sure you can pay that off in the 90 period. Otherwise you could pay up to double that within the 52 week period if you just pay the minimum. And even though there are no hidden games or tricks, its still a good idea to read some of the agreement so you can understand what you're buying into just like anything else.

Date of experience: October 18, 2019
Georgia
1 review
0 helpful votes
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Best agent
July 31, 2020

I'm so happy to have a Agent who works with me & is very knowledgeable. Cynthia was very respectful & understanding

Date of experience: July 30, 2020
Massachusetts
1 review
0 helpful votes
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FlexShopper
August 1, 2020

Best service and customer service!
I called and in less than five minutes, everything was solved. I'm very impressed with FlexShopper.

Date of experience: July 31, 2020