Flair AirlinesReviews 166

Flight from Calgary, AB to Ottawa, ON at 11:40am on June 8,2023

Charged me $73 for a "personal item"
(i had a bag that was 4.5kg and the policy they have is a limit of 7kg) - I guess they all of a sudden cant read numbers.

The staff at the gate were very rude and unprofessional as they were not willing to comply nor listen to anything I had to say as I was trying to read them their OWN POLICY.

One flight attendant (who was unwilling to give me his name nor show his name-tag) was rude, unprofessional, and VERY RACIST. As I was trying to wait in a empty seat to go to the washroom as there was a big line up, he came up to me and started yelling in my face for me to get back to my seat causing a scene, told me he didn't care what i was sitting there for, yet every other white person was allowed to get up and go lay down in empty 3 seat rows and sleep (which multiple did for the whole reminder of the flight). As I brought it to his attention he did not care and just kept getting louder and louder and kept telling me this none of my business and he is SPECIFICALLY TALKING ONLY TO ME.

This airline staff doesn't even know their own policies, hands down are the WORST OF WORST, they worry about the wrong things. They hire a overweight 300lbs+ racist to board the plane and have him represent the company, they worry why my school bag isn't round or thin enough, they worry about picking on people of colour instead of worrying about hiring people with discipline and honest work ethic.

Worst experience - booked in advance and planned my vacation around it and they changed my flight without notifying me - my original flight was at 6 am and they wanted me there at 3 am (3 hours prior for a domestic flight). Guess what? They changed the flight time without notifying me or confirming that I was notified.

Furthermore, they sell you leg room but all seats are the same - they sell you for carry-on but end up checking the bag...you have to pay for onboard entertainment and snacks - instant coffee $3.50 for 8ozcup...on and on...

My worst experience with airlines. Don't waste your time and money. Staff is unwilling to provide any support, they charge you for everything extra.

I cleared security there was no flight posted so first I went on their website using free wifi to speak with an agent they could not tell me the terminal or gate my flight was leaving on and told me to see a gate agent which I tried to attempt but flair has no agents at the airport I was traveling with then as my flight was boarding I paid a bunch of roaming to call them to ask which terminal to go to and they said they didn't know. At this point i asked them how do you not know where your own plane is flying out and their customer service was less then helpful. Ended up speaking with a Broward County sheriff who got on the radio found out it was terminal 3. I then jogged from terminal 1 to terminal 3 to try and get on a flight that should be almost done boarding after a good run and having to clear a different security ran through that terminal caught the flight as it was boarding the last few people,because it was delayed. These flights serve nothing of any substanamce and hoping to catch food at the layover in Ottawa I had 30 min to clear customs and reclear security then run through another terminal to catch a flight honestly this was a very affordable flight but i will never use flair again not only could their unimformed customer service have cost me a flight they offer no help what so ever to their customers on the flight from Ottawa the head flight attendant named Andrew discriminated against a person wearing g a medical sling telling him he needs to take it off for take off he was short with anyone who spoke with him often interrupting people asking him questions then telling them they didn't understand what he was saying when they were trying to question them

There are LOTS of bad reviews on here about Flair and I understand it's frustrating that you have to pay extra for a seat selection or baggage etc. But this is common now with nearly all low cost airlines. It gives people the option to travel cheaper and the option to add in any extras they require. When booking you just have to research and see if it's more cost effective to book with a more expensive flight initially.
There are also lots of reviews about flight changes from AM to PM etc. I understand this is inconvenient but flight paths change and airports have to accommodate accordingly for all flights. And while it may be annoying you can generally move plans around to accommodate for the day. Though, my flight has been changed by a whole week! I had booked a flight with Flair Airlines back in December from Puerto Vallarta to Vancouver on 29th April. Then 2 weeks ago I received a notification to say that the flight had changed to the 4th May. This obviously is not convenient being that it's a whole week later.
I'm already in Mexico so it's not like I can just cancel my trip all together.
There was no way to respond to them via the email so for the last 2 weeks I have been trying the online chat, Facebook and other email addresses that I have found for Flair but I'm getting no where. I need to be back in Canada by the 28th April so I'm looking to see if they can still provide the original flight (I have no idea why it changed). Or if they can ideally book me with another airline or provide a full refund. The annoying thing is also that I paid a fair price for this flight and now because the flight is just over a week away prices have tripled so if I have to book another flight I'm going to loose out big time. If anyone has a form of contact for flair please let me know!

I flew flair for the first time from Toronto to Vancouver return. I have issues with the vaguely unprofessional demeanour of the staff, but of major concern is their non-functional online system. I reached out to Flair in an attempt to make a change, but to no avail. The online chat did not work, I waited two hours on hold for an agent and then used the callback function but never received a call back. I abandoned the idea of changing my flight, but when I tried to check in the next day, the system did not recognize the booking code - despite having received a text from the airline prompting me to check-in! Again, I tried all venues to contact the airline, but to no avail… I am on the fourth hour of waiting for a call back. Of note- Expedia was useless in assisting me with the issue. Apparently flair does not give access to Expedia, so a traveller in distress is on their own! There is no cost savings once you pay for a carry on bag. This airline iS unprofessional in service and management - a concern for a business where safety is paramount.

Flair Air has changed all my bookings. I've been on the phone to Flair Air for 5 hours and just listened music. Nobody of Flair Air has picked my call.

They don't have customer service, only have auto reply message,when you call them,always says have 150 customers waiting,then hand up the phone.

Flew with Flair Air last Saturday from Fort Lauderdale to Toronto. I have had the worst experience ever! I was flying with my family and my little 5lbs dog. The stewardesses were absolutely horrible and were giving me contradicting instructions. One of them made me very uncomfortable, scared and she threatened me few times that she is going to get me escorted off the plane if my dog sticks out her super tiny head from the backpack. Unbelievable! Inhumane! And this actually should be spread more as I have never been treated like that in my life! Horrible experience!

The most disrectful employees today a woman naned Kathy was super rude and with too much attituded. Do NOT use this airline their employees are too disrespecful and give HORRIBLE customer service.

Looks like a scam they gonna cancelled your flight on the time of boarding where you dont have a choice but to purchace more expensive flights to cover their mess. F@@@k you Flair Airlines wishing you vanished in this world! Flight 822 march 24 9:40am

Flair Airlines left my family and I stranded in Fort Laurendale with no support. Our flight got canceled last minute to go back home to Ottawa via email and they only thing they could do is rebook our flights 8 days later. No compensation, hotel voucher absolutely no support. They gave us the run around by asking us to email they claim department but nobody from Flair would follow up with us. We had to at our own expensive book a rerun flight 2 days later at crazy high price ($4k). Cost of hotel, food and transportation was at our cost. We have called and emailed the airline and no return calls or emails.

Do yourself a favour don't book with Flair Airline it's not worth it.

Did you know when you book online you are only buying a stand by flight! We didn't know and had to pay $582 extra to confirm our flights! That is more than what we paid initially! The phone service was terrible, he seemed bothered to even have to answer the phone! Never booking with them again!

@FlairAirlines Return flight was canceled, Jan 2023, from Kitchner to Toronto, and we were not notified nor compensated for accommodation or meals. Promised $2500 in 30 business days, now it is March and nothing! Given run around and no compensation. Do not *******@FlairAirlines

They ask to bring the travel document and valid passport only
At the gate they did not let me in because I didn't have the proof of vaccination
I change my phone 5 mo a go and my proof was on the old phone
The vaccines expire after 6 mo
No body ask you anymore about your status when you see what happened to some vaccinated people
Basically they don't give you all the details before you fly
I lost 1000 $
Is like donation to this garbage air line

I purchased aticket for my son. It changed the name at the end to the card holder name ( my name) without any prior information. So rather than my son name the ticket appeared with my name. I contacted support to help. They asked me 99+ TAX to change the name. I asked the to provie me what is their policy an dgive me in writing. I told them this is not my mistake...but they mention it doesnot matter. After some srgument they said now we cannot change name. I asked support to cancel my tiket, let me know how much is refund and i will use that to purchase a new ticket. The new ticket cost me twice what I purchased initially. I didnot argued his time but soon they mention it can be under your nameonly becuase you initially bought it in your name. Im still puzzled how this air line is working. Similar issue happend to my family freind going fron vancouver to toronto. This is a SCAM Airline. We have start asking our fiends and social circle to avoid it and i will inform all community to make sure avoid as much as possible. My money is gone I had to buy another ticket with Air Canada...I learned my lesson...hard way.

https://www.tripadvisor.com/ShowUserReviews-g1-d*******-r*******-Flair_Airlines-World.html#

This company is a bunch of gangsters. They doublecharged me and admitted it but I cannot get my refund.

Terrible. Do NOT recommend. Lack of communication, transparency, support. Cancelled flight well after take-off time. No one to help passengers make new arrangements (including children, elderly and people with limited mobility).

Our flight today (Sat Jan 29) was supposed to board at 12:35. We got text messages saying to bord. Airport and website showed Flight "on time". No boarding. Finally at 13:20 when we were supposed to take off, we got verbal confirmation it was delayed. No announcement. Website now saying "16:20 departure on time". Our plane to Vancouver was now being used for their Cabo flight. We were shuffled to a different gate so Cabo passengers could board. Then sent to another occupied gate. Then back to the second gate again. Finally at 13:51 pm, an email saying flight cancelled, still No announcement at airport. No help from staff, they said to call customer call centre. Next Flair flight on Tuesday - 3 days after original Saturday flight. Apparently this is common for Flair. Stay away. Don't know how they're allowed to continue operating