Flair AirlinesReviews 166

Honestly, probably the worst service I've received from an airline and I've travelled much more than most. The checkin was rude, made the woman in front of me pay for a toddlers backpack as a carryon because she said it was too big as a personal item as well as myself for my diaper bag, which is meant to be free. The flight was then delayed three times. We were given food vouchers only, which expired the same night and all of the restaurants in the Ottawa airport were closed. We were sent an app to rebook, and it links to a site that's been down for three days. I waited 40 minutes on hold to talk to an employee who wouldn't refund a bag for my uncle who I was traveling with despite him no longer needing it because I am no longer traveling with him, and didn't even pick the seats, despite having already paid an additional fee for having done so. I would not recommend this airline.

This is the worst airline in the world, recommend everyone not not spoil to so precious time because of few bucks. It never departed on time.
Less leg room
Pathetic service

I had the worst experience flying with this airline. My wife and I were leaving Vancouver for Toronto on flight number 600 at 11:15 pm. At 9:30 pm, we handed over our luggage and got a flight card by presenting our driver's licenses. At 10:45 pm when boarding, the gate agent told us that my wife's driver's license had expired and he could not allow my wife to board the plane. In addition to this card, my wife had her driving instructor's card that issuedby ICBC, which was without a photo, along with several bank cards, and she wanted to show it, but the agent, who was a relatively young man, did not pay attention to our words at all and only spoke about himself, which will not allow my wife to fly. If the fron desk agent had told us during check-in and baggage delivery that my wife's driver's license had expired, we would have had time to ask my daughter to bring us another ID, but they told us this at the last minute. In addition to us, several other people had this problem. And no one paid any attention to what I said that I want to talk to thier manager. In the end, I boarded the plane alone and my wife had to buy another ticket and flew the next morning and stayed at the Vancouver airport for more than six hours. Arriving in Toronto, she was in a very bad mood and by the time Fter 2 days I write this review, she is still not back to normal.
Rasool Hamkar

When a computer assigns seats for a booking if 2 individuals one would expect to be seated together.
Not so with Flair, they go out of their way to hook you at opposite ends of the aircraft forcing you to pay for both seats if you try to move them.
Also arbitrarily charge for personal items which had been no issue on the outgoing flight but suddenly not on the way back - $77!

I went to halifax from ottawa with my puppy in training to be a service dog in her cage ( small enough to fit on the floor half under the seat) all great then Halifax to Ottawa refused my pup the desk crew who thought of herself the control of the airline wants a soft cage and refused my pup people and other crew were outraged one CREW MEMBER even went to try and find one AS we could not find one.passengers who had seen us on the way gave us their number and told us to make a complaint.

THE STEWARDESS AND PILOT CHECKED THEIR RULE BOOKS AND ALL IT SAID PETS HAD TO BE CONTAIN.WHEN I TOOK THE TICKETS SAME THING: NO MENTION OF A SOFT CASE.

HAD TO CALL THE PERSON THAT DROVE US BACK TO TAKE THE PUPPY WHO ONLY KNEW HIM FOR 2 DAYS SO I COULD BOARD. IF I HAD NO ONE I HAD TO TAKE A HOTEL AND FIND ANOTHER ALTERNATIVE. STRANDED IN HALIFAX BECAUSE OF A GIRL THAT WAS TRYING MAY BE FOR A PROMOTION OR WHO KNOWS WHAT.

PLEASE TELL EVERYONE TO FORGET THEM AS AN AIRLINE I AM GOING TO THE MEDIA. THE CONSEQUENCES WERE HARSH ON ME NOW IT IS THEIR TURN.

I

This airline is the worst they have no care for you. I had accidentally booked the wrong date on my flight, realized it after receiving my email to confirm I try to cancel or switch my flight and they were charging me $100 plus tax per person. I waited until the morning to call them to get the refund if they could help me, absolutely not they wouldn't give me a refund for a little mistake, I had also booked this flight at midnight called them the next day at 7am you would think they would understand and be able to change my date for me even to change my date they were charging me an extra $90 I was also told they charge an extra fee for doing it over the phone? LOL EXCUSE ME!? And I'd still loose the money I paid for the flight I had. Absolutely ridiculous. The customer service person was no help she kept saying she didn't understand my request and they have to follow their policies. This isn't my first time I've had issues with them. What's also ridiculous is I'm flying from Winnipeg to Kitchener 2 hr flight within Canada and the amount they charge you is ridiculous. I will never fly with flair again they may have "cheaper flights" but in the end it ends up being more expensive and you always have delayed flights

Bonjour,
Je suis Saleheh Salehiankooshkeghazi avec le numéro de réservation ( SJHWK2).
Le 14 juillet, de Ottawa à Montréal, deux passagers on est embarqué l'avion avec 2 sac à dos et un petit sac à main sans aucun frais supplémentaire et sans aucun problème mais aujourd'hui le 23 juillet, en revenant à Ottawa de Winnipeg, les mêmes deux passagers avec les mêmes items ( 2sac à dos et 1 sac à main), on m'a chargé 62$ pour les mêmes items!
Maintenant 2 problèmes
1) Canada, c'est un pays bilingue! Je peux pas bien parler anglais et étonnant personne francophone parmi les employés de Flair à Winnipeg! C'est catastrophique.
2) pourquoi le même airline, mais les différentes règles dans les différentes villes!

Alors pourquoi pas de frais en allant et oui en revenant?

Le comportement d'une employée qui s'appelle Mélissa à Winnipeg et la directrice de Flair était vraiment désagréable malgré je leur ai dit que je suis pas capable de me débrouiller avec anglais!
Et quand j'ai essayé d'expliquer en anglais concernant pourquoi pas de frais à Ottawa mais 62$ de frais à Winnipeg avec les mêmes articles, la manager m'a menacé si je continue à disputer, elle va me recharger de plus!
C'est une fraude pour compenser le frais des sièges vides dans l'avion parce que la moitié de l'avion, c'est sans passagers et je vous demande le remboursement de 62$ que j'ai payé pour rien!
Je suis pas contente du tout avec Flair et c'était ma première expérience et je vais pas recommander cet airline à mes autres amis!

Upon check-in we were told the flight was delayed for 3 hours but had never received any notification by email or sms. They did send web check-in messages so there was no problem with my email or sms. Asked for a meal voucher as we couldn't check-in till 3 hours before departure. It was denied and the airport manager came out attacking me saying I was the only passenger didn't receive delay messages. She didn't even apologise and kept saying "the delay was ok", the worst thing was not being compensated but was charged 74$ for a small bag at the gate while the check-in agent didn't warn us anything. They could have told me to pay on web while we were waiting for 5 hours so that the fee would have been 30$. Flight delays are inevitable but how the airport agent handles become the barometers how the airline is. Flair is the worst. Why did we have to get exhausted waiting, then not even given an apology but such additional charge?

So l booked my flight few weeks ago and now l found out my daughter has to start school on the 5th of September of which that was my return date then l call to ask them to make my return on the the 4th of September, they tell me no we will charge you $87. So l tell them no it's cancele the trip that l had and rebook it on the phone so that l come back on the 4th, they tell me my ticket it's not refundable,then she goes on to tell me it's on the website on the travel who the hell checks that. L am so used to other airlines and this time l was like let me give Flair a chance and this is the bull$#*! l face...u see if l was saying l am canceling my flight all together l might get it. The supervisor didn't even want to come and talk to me when l asked to speak to the supervisor...what kind of a company is this.I AM NEVER NEVER BOOKING WITH FLAIR AIRLINE AGAIN...IF ICOULD I WOULD GIVE AIRLINE A 0/10

If their website has an error, be warned, that your credit card will be charged double and they will not refund you. Robots will email and calling in is a long wait for absolutely no resolution. (Prior to check-in, I paid for my luggage and seat selection and they rang it through twice)

Flair website is your worst nightmare…2 of us spent days trying to book, each time we tried, price went up. Eventually booked thru 3 rd party. The information for 2 people was incorrect each time info was entered. Cannot speak to a person, just robot, phone lines tied up for hours. Multiple emails sending verification of input go unheeded. Can't imagine what will happen on flight day! Tickets already bought and paid for!

Worst experience of my life. Lost my luggage and they didn't figure it out in more then a week where is my luggage.worst customer care. When I raise my voice to their customer service desk person he stated saying to call the security. My whole vacation spoiled. Simply I will say this airlines is $#*!. Please don't waste your time and money with this airline.

Purchase time they allow 8kg but, we are three person Toronto to Vancouver they charge 77.97. Vancouver to Toronto they 233.10. That we talk to manager but she is too rude and very bad attitude. Same size and weight, different charge. Really its very very bad experience

Unexpected change of flight departures. Flight was due to leave at 4:05 p.m. Heard from a friend that the flight had been changed that morning to 11a.m. Checked my email and saw the notice had been sent at 7:20 a.m. Mad rush to the airport, return car rental and run to the gate. Also paid for upgraded seats onfight out of Toronto only to discover that three other people had paid for and assigned THE SAME SEATS. Customer service was useless.
Pay the extra and fly with a real airline!

When you book in ultra cost airline you shouldn't expect 5 stars service, Flair do the job moving you safely from A to Z, that's what you paid for and they return to you,

It is the worst flight I've had. 4 hours of delayed flights from Vancouver to Calgary with 2 children and dealing with impolite personnel.

My 3 kids age 17,13 and 9 fly to visit grandma in Ontario every summer and we decided to go with flair this time. Worst mistake ever. They waited 2 hrs to then tell kids they are not aloud to travel because the age of my oldest. Everyone says policy this policy that but then when you book tickets they don't say anything. They tell you all airlines are the same then in same conversation argues the complete opposite of what she just finished telling me. Now they say flight credit only but they can't fly together. Worst airline out there and would never recommend to my worst enemy

Customer service is a joke. Their whole business model is based on ripping off customers. They charge for everything, I couldn't believe that they charge $25 just for printing the boarding pass, per passenger!
We were not able to check in online, because their website was telling us the reservation number does not exist, and we have to check in at the counter! When we arrived at the airport, they refused to check us in, apparently we HAD to check in online, even if we were willing to pay the crazy fee for printing the boarding pass! And when I contacted their customer support, they said that we had to call them! And we should just know that! Nothing on their website or their error message was telling anything about contacting them! They didn't offered a replacement ticket, any credit or any other solution to the problem caused by the issue on their website!
It's crazy, and definitely worst airline ever! Save money, time, and your sanity by just not buying from them!

I was flying from Toronto to Cancun and to flair, when I arrived in Cancun I found out that my bag was never put on the plane. For 5 days I was stuck in a foreign country with no clothes except for what I was wearing plus a shirt in my carry on, luckily my friends shared with me. I was in co tact with flair then entire time I was in Mexico and the entire time they they said we are still looking for your bag be patient. It's been a week since they lost my bag and have yet to find it, they keep saying be patient but how can I when almost everything I ware on a daily basis is in that bag. They won't give me a refund until the bag is found and will only reimburse me for $50 per day based on what I purchased that I need since they lost my bag. I am still in contact with them even a week after they lost my bag and they are still saying the same thing they did a week ago.
I will never fly with this airline again, they have horrible customer service and I will tell everyone I know to never fly with them either.