Fix

Recently our washer stopped draining. Fix.com had everything we needed for the repair. From troubleshooting, to determining which parts were needed, and the helpful tutorial videos provided on the website, literally every step was provided and with organised search results. Upon search of parts needed, an extensive list of compatible machines was provided. All it took was checking our machine's serial number to match. Really just blown away by how helpful the site is, not to mention the speedy delivery. We got our parts in one day.

The parts came more quickly than expected. The website is easy to navigate and place orders. And, the customer service department was quick to respond to inquiries. One glitch was that I ordered a bolts and nuts pack which turns out I didn't need. One was included with replacement part, so I ended up with two of them. It wasn't worth return postage to return.

I ordered new parts for my charbroil grill. They came quickly and better price than from Charbroil website. Everything fir like the original parts. I am very happy with my transaction. I will buy from them again,

Fix.com provides great service. They helped me make sure I had the write part for my appliance and they sent the part very quickly. This saved me hundreds of dollars by allowing me to repair my appliance rather than replacing it! I searched the model number of my stovetop on the website and was able to access the diagram of all the parts and their numbers. I then could identify which part to order and voila!

I paid a extra $9.95 to move the part within 2-3 days but it took 6 days. Too bad fix doesn't return the extra expense. Then we hired an appliance repairman who determined that it was the motor and not the part we bought. I also found out that the fix charged s double. I would not recommend them.

The part arrived in 7 days, which was good despite COVID. But it did not contain an instructional manual so we did not know the electrical connection was to be put in BEFORE the drain pump, so we had to take the pump out and start over. We found out later that we could have gotten the same part cheaper with another company, and disappointed that it was made in China, since our washer was made in Mexico. We will check around next time if we need to replace it again.

Placed an order on 4/27 and they shipped the wrong part 3 months later. Still trying to resolve and they don't take phone calls due to Covid. I have sent 15 emails with detailed descriptions and pictures

The motor fit perfectly, it's a swing mount design and I could only find it here, but it's pricey to say the least, otherwise I would have given it 5 stars. I just did not want to throw out the whole compressor and get a new one. The motor works great and seems to be of good quality and I like the fact that it was made in Mexico, not China. The packaging, a cardboard box with the motor wrapped in plastic film, was in bad shape when it arrived, however, the motor was fine. They should protect this expensive motor a lot better really.

I bought this kit to work with a trimmer blade. Unfortunately, for some reason, it was the wrong size nut (one size too big). The description implied that it fit all Ryobi trimmers. Due to the cost of shipping, it was impractical to return. Not really sure what this was suppose to fit.

Used them twice. First time they were good. This time they failed to deliver product or customer service. The did not respond to any emails, and their site banner is blaming delays on Covid 19. I ended up buying same parts from Home Depot with 3 day shipping. (So much for the Covid excuse)
Now they refuse to even answer emails about order cancellation.

I ordered a actuator arm for my miter saw back in November. I got notice that it would arrive at fix on 12-8-2020 to be shipped immediately to my house. It is now 12-24 haven't heard a word from them. No way to track it. I understand we are in unprecedented times. But an update email would be nice. I have ordered parts from other companies this year. Was updated continuously where my order was at and when to expect it. Even received parts earlier than expected. Not impressed with them. Last time they get my money! Sorry I didn't go somewhere else.

I needed some small pieces to fix the upper rack on my dishwasher. I found with patience and the very helpful and convenient videos provided with the part details, I saved quite a few dollars and had the satisfaction of solving my problem independently