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Fiverr

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France
1 review
1 helpful vote
Follow Alex C.
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AWFUL AWFUL AWFUL
October 2, 2016

Never before have I had such a terrible experience with a site. In 7 orders I have managed to have only one delivered without being cancelled by the seller at the last minute.

There is some form of scam happening here, but I am not clear on what it is just yet. Is it run by Fiverr themselves in order to hold money in an account because as a buyer you cannot get you rmoney back that is already spent and in this way Fiverr is hoping that people will walk away from their $5 or more... I can only assume that is what Fiverr is doing and apparently making a fortune from it.

Or can someone else tell me what the true scam here is and the interest for sellers to take orders and cancel them at the last minute? - I can only see that Fiverr is doing this to line their pockets.

Date of experience: October 2, 2016
Australia
1 review
2 helpful votes
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One the most dishonest company on planet, do not believe any words they say, I had issue with my website development order, they said there is 14 days grace period, my $#*!! They wasted my two weeks on issue and in the end ripped me off with $16USD. They are absolutely dishonest and there to make their fee not to look after customers. Stay away and use a better platform then Fiver!

Date of experience: September 30, 2021
Florida
2 reviews
8 helpful votes
Follow Five G.
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As a seller you risk not getting paid. No matter how much effort you put in, the buyer can cancel their credit card or Paypal charge and Fiverr will not file an appeal to the credit card company. Instead they say "we didn't get paid either" even though as if that makes it alright that you wasted hours. Then as a buyer if you get subpar work there is no way to force the seller to fix it. Seems like it is all about Fiverr maximizing their money and providing little in terms of customer service.

Date of experience: April 15, 2017
New York
2 reviews
2 helpful votes
Follow Marilyn Z.
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Stay Away
December 16, 2015

Honestly I don't know what's wrong with sellers on fiverr.
I needed a website in short terms, contacted seller, he gave me custom order and I have agreed to pay whatever he requested. Timeline 2 days for 1 page website, 5 days later its not ready. Seller tells me to cancel the order and order again so it will give him more time to finish and not get into a trouble for late delivery. That's what I did, and guess what he tells me he doesn't to do it anymore. Customer support cancelled second order for him. When I reached to support they explained that seller cannot deliver. What a waste of 5 days. Totally useless service with poor support. Do they screen sellers beforehand? Why would sellers post gigs if they are not capable to deliver? Should they be able to sell gigs at all

Date of experience: December 16, 2015
Ohio
2 reviews
11 helpful votes
Follow larry d.
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Poor service.No access to telephone or realtime interaction with customer service.
Attempts to pay are convoluted and result in double billing or incorrect (overcharge) billing.
Probably a scam.If not... the Bozo Brigade.

Date of experience: January 4, 2015
California
1 review
21 helpful votes
Follow Ammar R.
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I was a successful seller on Fiverr with the name "ammarishot" until they disabled my account and promised they would give funds to my account within 365 days (I had earned around 100 USD in my account). It's been over 2 years and I still haven't gotten the money that I worked so hard for. This is terrible business practice and I don't know how they're still up.

I have full proof of all the orders I had. Please help me get justice!
Date of experience: May 30, 2020
Germany
11 reviews
3 helpful votes
Follow Lecher B.
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Fiverr is the right place if you have skills and want to be your own boss.
Nowadays it is the time of freelancers and other people who can work from the privacy of their homes.
And the great thing is that such people can earn more than the average person doing a 9 to 5 job. Although I must say that I have a huge respect for blue collar people too.
But I feel like I am more productive when I can choose the schedule I want and when I can set the deadlines for myself.

Date of experience: September 15, 2023
North Macedonia
2 reviews
1 helpful vote
Follow Dejan N.
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I've been a seller on Fiverr for over six years, providing custom services, with over 556 total orders and 99% positive reviews and 5-star ratings. Fiverr changed their leveling system without notifying me that these changes are being planned and are taking place, I was downgraded from Level 2 to No Level and my gigs were removed from the search results. On top of this their system was comparing my custom made approach with sellers that offer premade material and my services that naturally require more time were automatically interpreted as lower performance. After this terrible experience I tried to reform some of my gigs in order to be more competitive and received 2 warnings for changes I wasn't aware happened and received this message:,,Your account has been flagged for offering inappropriate services that are not allowed in our marketplace." - while dozens of other gigs are still offering premade content on the platform. My goal is to encourage newcomers to thoroughly evaluate Fiverr before investing significant time and effort. By sharing my experience, I hope new freelancers can make informed decisions about where to invest their valuable skills and resources. Hopefully not on FIverr.

Date of experience: April 7, 2024
Maryland
1 review
6 helpful votes
Follow marzieh B.
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I think some of the buyers have found an old trick not to pay and make the sellers do some samples for them and they just flee from the scene. They never come back and ever give their request to you to get it done. I am a translator and I found myself alone in this field when I did a part of their project for two of the buyers on Upwork and Fiverr. She/he just requested my FB and TW?! To verify my profile!. I had a plan to make some money for my children guys!

Date of experience: May 26, 2017
Connecticut
1 review
9 helpful votes
Follow Shira S.
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I completed a gig and was paid for it on February 9, and will not get the money from Fiverr until March 9. I am absolutely outraged. Not only that, but Fiverr extracted a fee of $4 for their exceptionally awful services.
Basically, Fiverr is taking advantage of a job market that encourages employers to pay freelancers peanuts without the employer having to pay any taxes to the federal government. Fiverr takes a cut from the freelancer and the employer gets away without having to pay any fees. Shame on you, Fiverr!
The website itself is almost impossible to navigate.

Date of experience: March 3, 2015
Australia
1 review
1 helpful vote
Follow S J.
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Remember the following: You would never ever get your money back.
No refund process whatsoever. Say goodbye to your money.
I sent over five emails to the refund department and over a month's waiting period, and still no action.

Date of experience: June 4, 2022
India
1 review
13 helpful votes
Follow Garry S.
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Fraud Took my all money
September 1, 2015

I was so happy for using fiverr because i was earning good money but it doesn't stay for so long. Fiverr blocked my account with the total money of $418.5 (available and pending clearance that was about to clear in couple of days) and also 281.5 as upcoming earnings extra. I submit a ticket about this and they reply me that i have made "fraudulent purchase" (i never purchased anything from fiverr). I reply them and asked to provide me the prove about it and they never reply me back and the most worst thing they blocked my IP address so i can not access my account from my laptop or mobile but i can login from other computer which i never used for fiverr.
Please do not use fiverr.

Date of experience: September 1, 2015
New Jersey
1 review
3 helpful votes
Follow Helen M.
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I use fiver 3 times, my first experience was very positive, I was super happy!
I order two services on the same day, one of the sellers did the best to try to deliver what I was expecting, the second one, didn't response, I tried to contact Fiver but they do not have a contact number support, I tried to send an email, it didn't work neither.
The idea is a great but no every seller has the experience or the same care for the customers. The experience will depend 100% of how lucky you are on finding someone who is there to provide the service that you paid for. Because it's no customer service to complain

Date of experience: October 1, 2015
North Carolina
1 review
2 helpful votes
Follow Nina S.
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Cannot Cancel orders once submitted - strange software. In Help and Support - in my Orders there is Cancellations - but since there are no cancellations in my account it does not open that up. Irrespective - once submitted an order it cannot be cancelled. Sometimes turn around time is less than 16 hrs - when you need item clearly within the next few hrs - I just submitted an order and now cannot cancel it

Date of experience: August 21, 2020
West Virginia
2 reviews
4 helpful votes
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I used to love fiverr.
January 8, 2022

Several years back I started using fiverr because I live in a rural area and finding local creative talent was difficult. This week I went online and ordered a service. I paid the asking price, they added a huge fee. $2.75 on a $50. Next came the absolute chaos. There is an inbox, a task box, a messenger box, and 27 other places where messages between buyers and sellers can go and NONE OF THEM ARE CONNECTED - NONE OF THEM. I almost lost my mind. Sometimes communication was in one place then another then on my phone but not on the site. My Doer did a great job so I tipped $10, another fee $2.55 - on a $10 charge is ridiculous. I won't be back fivver.

Date of experience: January 8, 2022
India
27 reviews
78 helpful votes
Follow Nishant P.
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Beware of sellers and customer support on Fiverr. More than 80% of the sellers on Fiverr are conmen, scamsters, liars. They have a habit of marking the order as delivered without the exact delivery of product &/services.The sellers will manipulate you to give them 5 star feedback, force suspicious, fraudulent terms and sometimes abuse you. Customer support just sits pretty over all this scam and blunder. Instead they give account closure warnings to unsuspecting buyers from time to time.

Date of experience: December 28, 2015
Cambodia
1 review
3 helpful votes
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Bad for sellers
August 5, 2015

I offered a translation gig on fiverr, 800 words for $5, in 2 days max. A buyer picked up on it and ordered several gigs at once, several times. Since they always ordered several gigs I ended up being late on most of the orders, which led to a bad score. The buyer told me they didn't care and they were satisfied with my work, never left a positive review though. At one point I ended up in hospital for a few days and wasn't able to respond to another order the buyer had placed. They cancelled the order and left a bad review and now my gig's score is so low, that no one will order it ever again. Also fiverr keeps $1 for every gig you sell, which is basically 20% and far too much, and it takes at least 2 weeks until you get your money. Never again.

Date of experience: August 5, 2015
Bahrain
1 review
0 helpful votes
Follow Jihad A.
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I have been using Fiverr to get voiceovers and such and then I got a job where I needed some 3D work done. I found a seller with a job profile that matched the style I wanted, we talked he said he can do it then he gave me the complete opposite of what I asked. I asked for a refund and unfortunately Fiverr took his side, even if it is blatant that the work did not match what I wanted, plus when I wrote a bad review on the seller, Fiverr deleted it. Watch out

Ps. you can see the job description below and the items he gave me, you be the judge.

Date of experience: August 8, 2021
New York
21 reviews
125 helpful votes
Follow Kelly M.
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If you have a tedious task you just don't want to spend the time one, 5$ will get it done on fiverr. A brilliant concept and a great way to crowd source simple work. I use it often and for the most part get quality work done that is really worth the money.

Date of experience: March 3, 2014
Idaho
2 reviews
5 helpful votes
Follow Barbee K.
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Their site is impossible to traverse or communicate with anyone. They put in a wrong user ID and password information in my account. I have tried repeatedly to get in to my account but I cannot get in. Fiverr was able to charge my American Express quite easily but hey will not communicate with me, nor will they make things right!
The person in India with an American name was misleading and could not understand me either.

Date of experience: May 8, 2019

Overview

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
+160