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Georgia
2 reviews
2 helpful votes
Follow Jeffrey L.
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I give this company a 'O'. There site is not set up for you to make changes to an order like "remove" or "go Back" so you can customize your ordering. The order was placed and then a conversation between us and the seller went back and forth. The seller whining about his rating will go down and so he disputed our cancellation. We placed 2nd order so that the order we wanted happen. But the 1st order was what caused the problem. A month later the refund had not happen and now they just want to give store credit. We will not be placing any orders with this company... EVER! We suggest that noon else do either.

Date of experience: April 17, 2017
Germany
1 review
7 helpful votes
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Be Aware of Fiverr
December 1, 2015

If you already have started working on Fiverr, please don't do any higher budget project. You may not get your money. Fiverr has a league with the higher budget clients. This is why this website does not allow you to create a milestone for your work. Therefore, clients can go anytime, taking your complete work for free.

Although FIverr takes charges from you, they always will speak in favour of your buyer. Therefore, if any dispute comes, your client will be the winner. Fiverr will only cancel the work after taking their charges. It means Fiverr will get their charges and clients will get back the rest. Here you are the only loser.

He will be allowed to take your work without paying you a single farthing for it. Even if you send the link where your work is live, Fiverr team will take no action against your client.

Date of experience: December 1, 2015
Oregon
4 reviews
17 helpful votes
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Copyright Theft?
January 27, 2016

Tinker M.
Q: I work for a company called Zazzle. At our forum we learned that this company is copying owned art and selling it on their products. A lot of it. And we are just one place. This is a criminal offense and I suggest anyone who sells artwork with Print on demand companies check to see if there art is there. One item is labeled best selling and has sold many times, if yours is one of these get a attorney and send a cease and desist and demand whatever money they earned to be returned to you.

Date of experience: January 27, 2016
Japan
3 reviews
11 helpful votes
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Not great, not even okay
September 26, 2022

Had SEO work done, was told to wait 2 months to see results - nothing. Contact customer service and get told the seller did a great job, but if I felt otherwise they would need to see some proof (i. E. seller did a great job even though we haven't even seen what they've done yet). Immediately I felt a bias towards the seller side. My next customer service rep wasn't better... They said since I waited past the two weeks (seller says to wait 2 months) that I can't do anything about it. Great, well, definitely know where not to buy from! Fiverr, we're done.

Date of experience: September 26, 2022
France
34 reviews
135 helpful votes
Follow Jorge D.
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I thought the fiverr freelancers were good due to the score system. I wanted two simple drawings for my website. I have asked a designer and rather than giving me back 2 drawings, he sent me 1 drawing and it was only a slight modification of his drawing example. I have sent to him additional requirements. At the end, the drawing didn't match my requirement. I hardly believe that the 5-star system of freelancers is accurate. My requirements were very simple. I needed a drawing of a little character holding a letter format paper. However, none of them were able to deliver this basic requirement.

Date of experience: March 18, 2016
Colorado
1 review
4 helpful votes
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I had a problem with a seller delivering a web site template that was nothing at all like what I had requested. Customer Service failed to research, failed to escalate & now don't even respond. Horrible! Going elsewhere next time!

Date of experience: June 18, 2017
Pakistan
1 review
3 helpful votes
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Funny Website
June 28, 2017

This website is very funny. They closed my account saying I have two accounts while I proved that i only hold one fiverr account. Even I was using their service to purchase gigs and I had my profile since 2014.

Date of experience: June 28, 2017
Massachusetts
1 review
0 helpful votes
Follow Elio O.
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Terrible and scammy, you cant place review on their site, because if it did, there rating would be horrible, and even worst. Stay away from those fake freelancer accounts and fiverr. They will steal your info and money and waste your time.

Date of experience: July 19, 2022
Australia
1 review
6 helpful votes
Follow Cam S.
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I have had a few goes with fivver, on one occasion I got an average result. On the two other occasions I was not so lucky.

My last attempt was a complete disaster, and even tried getting a refund. At which time I was advised to order again, a smaller amount and be partially refunded...

I'm confused, disappointed and out of pocket

Date of experience: August 27, 2017
Canada
1 review
5 helpful votes
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I signed up for a gig to create a responsive website. I paid over $300 dollars and am still not getting anything wanted out of it. It has been 3 months now. If you let the seller mark the order as completed and let 30 days go by you can't get your money back and the seller can basically take as long as they want and ignore all your requests. The seller reviews don't mean anything as if you wait a short period of time once the gig is marked as completed you can not rate the seller. So if you are waiting for modifications you may not be able to review seller after the final project is completed. The sellers know this.

Update: the incomplete site is loaded. Hate it. Waste of money. Not once did Nextair ask me for my opinion. He just complained every time I asked for something.

Date of experience: August 7, 2016
Pakistan
1 review
3 helpful votes
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I would like to be purely honest with you on this. I hate fiverr for:
1. Seller Protection - next to none.
2. Low quality sellers.

I have recently tried an alternative to them called SEOClerks and I have been liking them a lot. I made more money with them in 1 month as compared to what i earned from fiverr in 3 months.

Date of experience: June 9, 2013
New York
1 review
1 helpful vote
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Fiverr customer support is terrible. I posted a gig, got a buyer, spent hours on the project, delivered the goods, the buyer left a good rating, but I have yet to receive my funds. I keep getting these useless responses from their customer support. They are scam and I would not use them again or recommend them. If I had the time and it wasn't such a small amount of money for the project, I would definitely push a lawsuit. I wonder how many small jobs they just commandeered the profits for themselves because people don't have the time to chase after them for these small amounts of money. I'm waiting for the class action lawsuit because it is probably coming. If they correct this issue I will post a new comment to let everyone know.

Date of experience: February 15, 2016
Wisconsin
2 reviews
17 helpful votes
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Fiverr stole 2 book manuscripts I wrote.
Sold them to clients on their site for $660.
Did not pay me one cent and disabled my account.
Took another $70 out of my account for services they didn't deliver.

If you would like to file a class action lawsuit with me, please email me at *******@gmail.com

I am mother of an infant disabled child.
If they can hurt someone like me, trust me, they will hurt you too.

Date of experience: March 17, 2015
Bangladesh
1 review
3 helpful votes
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I am totally disappointed about fiverr service. My accounts is disable because a buyer complain to Trust & Safety team. I have sold 24 gigs and there is only one buyer complain about my gigs and then the Trust & Safety team disable my account. My accounts review ratings is 4.9. Dont understand about Fiverr how its works? I am using fiverr on Feb 8,2015. But a buyer how join this oct 2015. Fiverr totally take action on me without warning and dispute with me. That was horrible.

Date of experience: October 28, 2015
Maryland
1 review
0 helpful votes
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Fiverr seller
November 30, 2021

Very easy to use platform, however it has terrible security protocols. They closed my account due to there lapse in responding to support issues as a seller. Then told me I violated there terms because I found a solution to being paid outside of there platform

Date of experience: November 30, 2021
New York
1 review
5 helpful votes
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STAY AWAY!
January 2, 2016

Thank god i read these reviews,,, even though i made a purchase of 15 dollars,, and paid by PayPal... after reading the nightmares about this company... i called PayPal immediately and requested a claim against them and a refund... next time i will do more research

Date of experience: January 2, 2016
Bulgaria
1 review
8 helpful votes
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Used to be level 2 seller there for 8 years. I had an outstanding record and one morning Fiverr decided to disable my account and all sellers within my niche the gigs were removed. Sent numerous questions to ask why did they shut me down the only answer I got is "breaking TOS". The so-called "TOS" are made in a way to punish always the seller. Nevertheless, no TOS was broken.

Date of experience: May 25, 2018
Texas
2 reviews
2 helpful votes
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Web Design
August 15, 2023

We were scammed on fiverr by a website developer, who never finished the project. He started a template and never completed it. He prolonged the project time on purpose. And us not being familiar with the return policy he made sure that he extended the time period to finish the website before we could get our money back, give us many excuses. He refused to communicate to us and Fiverr ended up siding with the web developer. We hired the guy in December and still don't have a finished website. First excuse was a car accident, the no internet in Pakistan, then he stopped corresponding. 600.00 lost. I highly highly recommend you going with another option, fiverr is deplorable.

Date of experience: August 15, 2023
Canada
8 reviews
90 helpful votes
Follow L M.
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I love fiverr.com
August 11, 2014

I love fiverr.com.

Are you looking for writing help? Editing, proofing, help? Do you need a snappy, creative, funny, personal ecard? This is what I use this site for. You can even get one of the actors on this site to call and pretend they are Santa Clause, Easter Bunny, Tooth Fairy to surprise (and freak out) your kids.

This site has song writers, artists, story writers, editing/proofing help, you name it. There are just too many categories to list. Check it out!

Date of experience: August 11, 2014
Australia
1 review
4 helpful votes
Follow David D.
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AVOID.

Communication and understanding of the english language made it difficult to work with the freelancer as they didnt understand requests well at all.
A small change would take about 3 revisions to get it right.

Once you as a buyer leave feedback, the buyer can see it and rate you according to the feedback.
At least on other sites both parties leave reviews prior to seeing the others review.

Customer Support was less than helpful about removing a bad review I got after giving a 2 start review on communication.

Date of experience: March 11, 2018

Overview

The company has garnered a mixed reputation, with some customers appreciating the affordability and variety of services available, as well as the potential for building long-term relationships with freelancers. However, significant concerns dominate the feedback, particularly regarding delayed payments, unresponsive customer support, and a perceived lack of accountability for both sellers and buyers. Many users express frustration over unresolved disputes and the platform's failure to ensure transparency and quality among its freelancers. This highlights a critical need for improved customer service and stricter oversight to enhance user trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
281
value
270
shipping
177
returns
207
quality
256
This company does not typically respond to reviews
+160