FiverrReviews 1,140

I have a very bad experience of Fiverr as a buyer. On Fiverr you are gambling. You will win or you will lose.
Here is what I have learned as a buyer on Fiverr.

1) You cannot trust the seller even if he has brilliant reviews.
2) Fiverr is just a money making machine and this company does not at all care about its customers.
3) Customer service has no phone number! So you cannot speak to a real person but just write.
4) Customer service is using templates(!) when answering your messages and nobody cares or nobody reads what you are writing and what problems you have. You get the same "predesigned template" responses all the time.
5) Though it says on Fiverr's website that they have Customer Support 24/7, it's not true. To my 1st email for help I got a response after 4 days!
6) You as a buyer will never get a refund if something goes wrong with your order.
7) The seller will NEVER CANCEL your order (as per my experience) as the seller's ranking will be negatively affected.
8) If you will not be happy with your order revisions, you will be told all the time by the seller and Customer Service that "the seller has delivered everything which has been associated with the original scope of work"! So you will never be able to convince them that the things you are requesting to be done are related to your original order.
9) The seller, the buyer and Customer Service have 3 days to reply to messages. In case you as a buyer will forget to reply to the seller within 3 days, your order will be automatically marked as completed and your funds will be transferred to the seller.
10) If your order will be cancelled you will not get your funds back(!) but they will be refunded to your shopping balance on Fiverr!
11) Your dispute on Fiverr can go on and on and on for weeks without any results.

Finally, if you are a gambler and do have time and can afford losing money you might want to try Fiverr. As for me, I cannot afford losing my time, my patience and my money twice. So I will stay away from Fiverr.

First, the sellers claiming to be a native English or an American are liars. You have to send a few messages to know they are lying. Then you can see their local time is not in one of the American timezones. If the seller responds to you as "Dear" or says "Alright" instead of "OK" that's a huge red flag. Also, I haven't been active on my account in over a year. I was a level 2 but for some reason, I lost my levels just because I didn't respond again to a conversation that was finished. If you say thank you to someone and they respond "you're welcome" you'll get penalized because you didn't respond back. Last, they take 20% of everything you make. They hold your money for 14 days. If a buyer makes a mistake and cancels an order, this also affects your rating. Fiverr... start using more professionals from America and not the scammers from the rest of the world. Your site might become more credible if you stopped foreigners from posing as Americans.

Tried 3 times working with their digital web designers. The first designer (Pakistani) after repeatedly texting what I wanted just couldn't understand, very frustrating. He mixed up the site work to a point I had to end the job. The second designer after repeatedly sending a detailed explanation to him came back to me with a completely different mixed up preview of everything I told him not to do.
The third designer had a nice display of work he had done so I hired him. He asked me for what I wanted and said ok we agreed on price he had all my log ins. I sent a detailed list of what was needed on the site. A week later he texts me do I still want the site. I was supposed to see the new site which he claimed I never hired him. All of these 3 were Pakistanis who do not understand & wasted my time. I requested my money back but they insisted on keeping it. Fivre cannot be trusted!

I'm a seller on Fiverr, I sell custom full-cycle game development. Recently I delivered a game to a client of mine via Fiverr, he ordered a "fishdom kind of game" for 800$. After 20 hours of work and 3 small revisions I delivered the order, it was quiet for almost 2 days until I got a message: 'The order was canceled by Fiverr Customer Support.
The order funds have been returned to the buyer'. So the buyer just contacted Fiverr customer support and asked them to cancel the order AFTER I did the final delivery. Fiverr didn't contact me to discuss this with me, they just canceled the order. This is something unbelievable as the buyer CLEARLY didn't want to pay for my work, and just simply canceled the order when I delivered and essentially got a free game.

IF customer support wants to contact me here is my user name: steynisback

I was a new seller to fiverr. I got labeled a 'rising star' on there, which was really weird, because the counter on Vimeo where my video portfolio is posted, said 0 people had looked at the portfolio. My first paying job on fiverr was cancelled after I delivered the work. The client can use my work because he already downloaded it, and fiverr gladly refunds him the money he paid because he "disputed" the order after I delivered it. I get nothing for days of work. Additionally, I had to quickly reply to many spammy messages because if you don't respond it lowers your response rate. Overally a really bad experience as a seller.

I was a successful seller on Fiverr with the name "ammarishot" until they disabled my account and promised they would give funds to my account within 365 days (I had earned around 100 USD in my account). It's been over 2 years and I still haven't gotten the money that I worked so hard for. This is terrible business practice and I don't know how they're still up.

Fiverr is a buyer facing platform that treats freelancers with complete contempt. I rarely leave reviews but in this case I feel the reality is not being reported enough, and feel like I should. From bad customer support through to sellers being open to blackmail from buyers.

Sellers are unable to stop buyers from placing an order and if an order is unrealistic or the buyer has misunderstood, it is always the seller that is penalised by the stats system which awards 'Levels'

Impossible to get support from the website staff, generic responses and most of the time completely ignored.

It's fair to say through a 20% cut the website takes, I have made this company a fair amount of money and can honestly say have never been treated worse.

This company has hacked my checking account. I never heard of them til I looked at my bank statement today. How they got my checking account number I have no idea, I don't bank online. My bank has initiated a fraud investigation,

Hi,

I want to share quick story and ask for help. Please tell me what to do in this abnormal situation and sh*t fiverr customer support.

I had a customer who asked for an AR app. I delivered the app and he forgot about the order. The order as marked as complete, the money was cleared. He realised his mistake and wanted to open an other order for 5$ just to have something going.

I delivered the project, and he told me its not working, i was trying to fix the bug for weeks, and after he realised that his phone is not compatible with AR, he could not install ARCore because it was restricted in his country. So i was chasing a ghost for weeks in vain. I have sent him a link where to download the ARCore apk to install it.

After 1 month of the first order, which was already crealered and the money was mine, he requested a refund and he got it. I wrote to customer support, which is a pile of sh*t, explaining the situation and could not resolve anything.

Again, he asked for an AR app, i delivered it, he realised his phone is not compatible, and he could ask for a refund. What the hell is this? This is not normal at all, the product is still sellable and working how he wanted, only he doesnt have the necessary hardware for it.

What to do in this situation? Thank you.

I have been working here for a long time. Therefore, during my work I can highlight the pros and cons of this site. So, the main advantages are that you can quickly find a job. Orders are added quickly enough. Secondly, there are many orders. Any person with any work experience and without him can find a job. The disadvantage I would single out is that sometimes money comes long enough. For the first time, they came to me only in the evening, although I ordered them again in the morning. But overall the site is good and you can work here.

I purchased service from the seller (Digitalredcube) he claimed the service was being done without providing proof. I checked my Google Analytics account to see if traffic was being delivered, it was not. The seller continued to call me dumb and not know what I was looking for along with ask for my password and username to my website. I requested to cancel the transaction through Fiverr, well the seller reported me unprofessional and threatening him. I got an email the next day saying my account was flagged for unprofessionalism, threats and policy violations. I replied to this email through a support ticket, got a reply basically saying terms and conditions were violated by me. How can you violate their terms and conditions by pointing out to the seller that they are not providing the service? All communications are kept on their server, to go back and review. If they keep threatening me I will go to a lawyer. I recommend staying away from Fiverr if you buy something and do not receive the results you are the one punished and not the fraudster. Fiverr protects their fraudster sellers.

C'est un site purement ARNAQUE.
Il se permet de garder votre argent pour une longue durée de 14 jours.
Le service clientèle n'existe pas.
Il vous demande de vérifier votre identité seulement avec votre passeport.
Pour mon cas j'ai pas de passeport alors j'ai envoyé mon CIN.
Ils m'ont dit que c'est une fausse identité. C'est vraiment insensé. Le plus comble c'est qu'ils se permettent de garder mon argent sans possibilité de retirer. Mais c'est le prix de mes sueurs voyons... C'est pas à vous (Fiverr)... C'est du vol... C'est trop trop trop...
Cher lecteur, je vous mets en garde. C'est un site ARNAQUE donc FUIEZ.

Fiverr has so many issues with their service providers that I don't see them staying in business. Several of my projects have been incomplete, tried to strong arm for more money before completion or simply have not replied to the business. There is a sense of laziness and an attitude of "you should pay me, but that doesn't mean I should do your work."

The support behind Fiverr is no better. I have had missing refunds, support that refuses to acknowledge that my work was not provided and inability to back up the buyer. It's a bad ethic to have, especially considering that it's the buyers that are allowing their company to exist and most of the time, we are contacting them because of unsatisfactory work.

There are a lot of sites that offer the same services with much better support and actual work ethic that has to be matched.

I've been buying on the site for like 4 years. I've mostly ordered voice overs and art work which I always end up fixing it to my liking.
Since I'm already aware that the sellers are usually students and non professionals.
The fees went from $1 to $2, then lately tax fees. OK. If there's added taxes just like Amazon or any other store. Then they should add a cart to their site.
I discussed about my bulk orders and their opinion about single payment fees before but I was denied.
I feel stupid bringing it up again now that there's added tax. So simply I quit.
If you order often, like 20+ orders a month it is better to hire one of those professionals who charge hourly rate. Because you will end up paying more on fiverr.
Because with goods transactions, ex. Today I bought 5 clothes clothes from amazon, each has 0.65 tax which is govt. Tax law.
Shipping was $5.99 fixed, or UPS $9.99 or free shipping.
Why should Digital goods from same store cost like $3 each... up to $50 to ship/deliver bulk items?