Fitness Superstore

Worst company for aftercare I have ever dealt with.
Rower turned up with parts missing in an obviously resealed box.
Logged a service request which took them 3 days to answer.
Still waiting for parts two months later!
Have chased multiple times with poor response and now asked for a full refund which has yet to be acknowledged.
Horrendous company - do not buy from them

I have never had such bad service and communication from a company before. We ordered some nice new gym equipment and paid for the premium installation to save us the stress of installing it ourselves.
Since placing the order we have just been messed around and let down, time after time.
The communication shown by this company is simply awful, you get promised things are being done or they will ring you back and never hear anything.
Stay well away from this company.

I ordered an Olympic bar for my son for his Birthday and paid for Express delivery to get it there on time. Delivery company said they couldnt find the address (but didnt bother to call for directions on the number they were given). Called FS first thing in the morning and they said they had emailed the delivery company with directions, contact numbers and instructions to redeliver urgently. 4 days later still no delivery. I called FS again - the phone just rings out. I have e-mailed twice - no reply. Extremely poor customer service. No sign of my goods.
Not impressed in the least. I would suggest looking elsewhere

They made me pay for the return via courier (quite pricey) and they charged me for minimal rip on package! I lost half the price of the product on this. If you have any issue at all, not only they won't help you, but they'll charge you for the most basic things that you can find for free in other stores.

Bought a Bowflex treadmill in November for over £2k. Delivered in December and a member of the installation team arrived to install. After he opened all the boxes it was discovered that the treadmill was damaged. Frame heavily dented and broken plastic. They arranged pickup but their own engineer refused to pickup the treadmill as the box was open and weighed 180kg. Now we want to cancel the order due to being messed around customer service don't call back and ignore emails. After sales service is shocking. Absolutely no communication. Stay away from this company. False reviews on here. Click on 1 star and you will get a true picture (day after day) of the true Fitness Superstore.

This company is an absolute joke. I ordered a new treadmill on 17th February, which was delivered a week later. I paid for installation service, which they promise in writing to happen between 7-10 days, however this took almost 7 weeks (31st March), needing to chase them up / insist through a few calls. When the installation team finally came, the item didn't even switch on! It came faulty from warehouse. I have been trying to chase the company since then to either fix it or provide a new item, which hasn't happened yet. I find this service less than substandard. Fed up of this poor client service, I ordered a refund and return of item 2 weeks ago, but haven't heard anything back, nor have my money back.
Do not order from this company. Client service is non existent.

Just don't. Bought an indoor bike. Cool to start with. Failed after 4 months, 2 year warranty. Three months to get a service visit. " Haven't got all the parts mate." Then decided it was all my fault. Apparently sweating near a piece of " maintenance free" ( their sales pitch) fitness equipment is now a crime. I work in the fitness industry, and I'm ocd. It was cleaned down every time I used it. Rubbish gear, worse customer service. I did. You don't have to.

I have never dealt with such a bunch of crooks, we spent good money in Northampton store, it appeared to be faulty, so they bamboozled everything and stressed us out, arranging pick ups without informing us, we also have a faulty plastic cover, so we were told we would receive some compensation for our stress, and now they won't reply to our messages or the rogue we dealt with is a lier and is hiding, my advice to you would be to not give these cowboys your money go else where

Waited over a month for delivery. I cancelled the order due to the delays. The staff told me the order was cancelled and promised refund which ever happened. The item appears 3 weeks after I had cancelled due to delays and was left out on the street when I was away and house empty, neighbours called me so i requested pickup but that too was promised delayed too so never got the item and never got refund. Totally hopeless support and follow up. Written off to experience. I will Avoid Fitness Superstore!

I purchased a Nautilus R628 in March 2020. I had problems almost immediately with the chair. After several weeks an engineer finally attended to the machine. He left but the item was still not right. After sales service was shocking. Generic replies to emails, no call back, no apology.
In the past month the flywheel no longer offers any resistence. The bike is now effectively useless.
Again no interest at all. No personal service and no effort to resolve.
Avoid company at all costs. I spent £850 so not cheap either.
Service is so bad they don't deserve one star!

Bought a Powertec workbench back in 2008. This comes with a lifetime guarantee from Powertec, and therefore expected to have a part that is starting to crack to be repaired or replaced. However, this companies view is to deny any responsibility for the warranty and pretend that they only gave me a 3 year warranty, without giving any proof to this effect, and opposite to the stated warranty on the manuals, the original order forms and several emails from 2011 that they are aware of the lifetime warranty from a senior manager himself, Steve.

Thoroughly disreputable company, that stoops this low. I am now in correspondence with both trading standards and with senior management at Powertec in the US, who are appalled at this.

The worst company I have ever dealt…
The worst company I have ever dealt with. No customer service, just put through to sales team, with no clue about customer service. Brought a Schwinn bike which arrived faulty (it happens). In the end they couldn't repair or replace it, after about 15 calls. Took 3 over months to organise returning. Even though we just wanted the bike to be replaced with one that worked. I'd stay away. Waste of our time/money and space. Staff were rude and was left feeling ripped off. Crazy way to do business….

Delivered a kettlebell absolutely smashed to pieces and broken. Sent pictures and the delivery note very clearly showing all the details. Customer service did nothing. Said the delivery note wasn't clear and they wouldn't sort a replacement until I gave them details to pursue with the delivery company. I sent everything I had and told them the box was smashed to pieces hence why the kettlebell is smashed. Wouldn't sort or replace so will never buy from them again.

I brought an exercise bike from this store in September 2020. Paid for it to be installed. Used it 5 times and the crank arm came off the bike. Not fitted properly by installer despite me paying over £100 for this. Have not replaced bike. Expect me to fit the broken part! Still waiting for the part to be sent seem to pass the buck around their own organisation. Not really a professional outfit, customer service is very basic. Would really recommend you don't purchase from them. Don't even follow their own repair policies. Only positive their website is easy to find

Bought a cross trainer from them, but had to be returned as faulty. They arranged collection and promised refund within 10 days of receipt of the product. This has now passed and no refund. I am now out of pocket having relied on these funds. They refuse to answer emails and their phone line cuts you off. I have used them numerous times and most of the products are excellent, sadly their back of house support is terrible, so I have to warn people to avoid this company.

Avoid this company, they are utterly useless in just about every way possible. Firstly, they happily took £2000 from me (buy now pay next year) then after 4 days told me they had no stock and would not have stock till march! I'm now in a bad position as I want to cancel the order, but the finance option would have already messed with my credit score and its annoying to have to start over with a better company.

Also, the customer services are absolutely shocking, if they actually bother to pick up the phone, they will be entirely useless and unhelpful. And if you do want to cancel the order guess what? You must write to them! Great how they can take the order online with no ID but the can't sort a refund over the phone.