Fitness Superstore

I placed my order on the 18th of March, though given Covid the order understandably took longer to arrive than forecast, but finally arrived 23 April. The delivery sat in transporter XDP's delivery depot for over a week. I tried to contact XDP, but it does not accept communication from delivery recipients. So, given that Fitness Superstore (FS) is already overloaded with orders, it makes no sense that it should use a delivery company that places the burden on FS to also field all delivery communication on top of what it is meant to be doing, which is taking orders, offering good customer service and having the items delivered professionally to customers. FS closed its phone lines and only replies to some (few) messages. The delivery driver was super nice but, clearly and sadly, overloaded. The order in total was nearly 300 kgs, but was declared a one-man job! Not only does XDP seem to be totally incompetent at customer service and deliveries, it also seems not to take the well being of its delivery employees seriously either. This is extremely concerning. In the end, the order was missing an item. XDP of course does not respond to messages. FS has sent me a couple of messages telling me that it is looking into it. Two and a half weeks later the missing item has not yet arrived, nor has any communication from FS telling me when it will. To be fair, what I have received has been great equipment, but FS is totally compromising its own reputation by using this incompetent XDP delivery company. The Poor rating reflects on this. Because FS has selected this cowboy company and continues to use it means some of that blame also resides with FS. If FS wants to use a logistics company such as this, at the very least FS should not be taking full payment from customers until the orders are successfully delivered in full, much in the way of Amazon. Today is 11 May and I continue to await the delivery of the missing item.

Despite a helpful chat experience when buying my bike, I have then had the worst ever experience since purchasing and am 100's of pounds out of pocket. Reported a fault with a brand new bike within 14 days of receiving it. Eventually sent parts to replace myself following a dodgy video which didnt even match my bike. Product still not working now saying I've to pay (to receive the exact same parts again). Honestly avoid at all costs - there are plenty of companies who will treat you 100% better and not steal your money!

Extremely poor. I have placed many orders with this company and only had one other issue previously which I put down to a one off. I placed my order *******192) on December 26th. It didn't arrive until 8th January (far outside there delivery timescales) and one of the items was incorrect, they sent me a cheaper product. I emailed straight away which a photo and even with a chase email I haven't had a reply. I have called twice and they don't answer the phone. From reading the reviews it seems that lots of others are having similar problems which is very telling.

If you enjoy being scammed and treated like dirt, then look no further than Fitness "Super" Store. My experience purchasing an exercise bike from these charlatans was nothing short of a nightmare.
Firstly, let's talk about their website. It's a virtual wonderland of deceit, adorned with glossy photos designed to lure unsuspecting customers into their den of deception. Don't be fooled by the facade of professionalism; behind those polished images lie nothing but lies and substandard merchandise.
The charade continues when you reach out to them. Oh, they'll play nice alright. They'll sweet-talk you and happily take your hard-earned money without a second thought. But the moment you discover the shoddy, faulty product they've sold you, their true colors emerge.
Gone are the friendly façades and promises of quality service. Suddenly, you're nothing but a nuisance to them, a mere inconvenience standing in the way of their ill-gotten gains. Trying to get a refund or even a semblance of customer support from these swindlers is like trying to squeeze water from a stone – utterly futile and immensely frustrating.
Save yourself the headache and avoid Fitness Super Store like the plague. Unless, of course, you enjoy being taken for a ride – just not the kind you had in mind when you bought that exercise bike. Trust me, your sanity and your wallet will thank you later.

Ordered cycle, order come quickly, had to call them the next day as faulty as noisy chain and bad vibration, after emails and a number of calls this is their final statement, as below

There will always be some vibration from this cycle as it is chain driven, much like an outdoor cycle. However, we are happy to assist you if you believe there is a fault.

Please advice which parts you believe are faulty and we will be happy to replace them for you.

What a joke faulty goods you have to fix yourself complete insulting joke.

Bought 4x 5kg plates back in July and just after a dozen times of usage 2x plates opened at the bottom. Contacted customer services 4 times and just got ignored.
I never drop the bar to the floor. Careful usage of my equipment and still didn't last 2 months. I wonder all those good reviews? Maybe those reviews were left upon receiving the product and never after some use or all fake!? Because my review never gets approved to be shown on their website! How convenient, right?!
Just avoid. Spend a bit more and buy better quality product

About as much use as a chocolate fire guard.
Lost items that never showed up, 10/15 emails- 10 plus phonecalls.
Took a trip to there headoffice and would you beliveve it, I got my refund!

Please dont support these clowns.

Delivery times worse than awful, I've been waiting a month for a small "one-man" delivery item, all in stock. 25 working day lead times, even during COVID is inexplicable. Emailed EVERY DAY since the 22nd, no reply. Please avoid. You can do better.

Edit 01. 06. 20 - bad review been "reported" to TrustPilot by Fitness Superstore and will undoubtedly be taken down. Note also that they reported my review quicker than they responded to emails! Still no goods. Still no reply from daily emails to XDP and Fitness Superstore

Bike was great until I realised that the console wasn't working in line with the instructions manual. After several months of sending them details of the issues and getting replies asking further questions that showed they hadn't read and understood what I was saying they finally agreed to send me a replacement console. I was told 6th July that it had been sent via UPS and now as of 31st July I still haven't received it.
Totally disillusioned by their appalling after sales service.

Ordered a Nordictrack treadmill from this company in March. Delivery was pretty quick but the unit was faulty - the belt didn't line up.

We tried to contact Fitness Superstore straight away (within the 14 day return window) but emails were unanswered and the phones just ring out.

After going through Facebook messenger someone finally got back to us and referred it to Icon (Nordictrack manufacturer). We had the runaround from them for weeks with no further contact from fitness superstore and eventually Icon agreed to fetch the treadmill in the middle of May (looks like they have issues with all of their products).

We notified fitness superstore that the treadmill had been collected, only to be informed that we wouldn't get a refund until they got their credit note from Icon, even though our contract was not with Icon.

Luckily we had started the process in March of claiming the money back through the bank chargeback process as we couldn't get through to fitness superstore. We got our money back from the bank at the end of June, otherwise I think we would still be waiting.

I will never use this company again.

BE CAREFUL USING THIS COMPANY

I've been a Personal trainer for about 25 years and run my own PT Studio for about the last 12 so you get a feel who I am.

I would seriously think twice about using this company for your gym kit especially if your not comfortable like me with a 'multi functional body power smith machine' being held together with Chains & snap clips in areas you'd usually find cables (I've never seen this in my 25 years). Personally I'm amazed that this is the case on certain products of there's but that's what you get and do to their lack of knowledge in the customer service department you'll take weeks go back and for on issues.

Also the manual to the kit was wrong which for me while erecting an industrial piece of kit is an horrific mistake but a simple email by them covers the problem in their eyes (MANUAL WRONG is pretty terrible).

The customer service if you get a problem is horrendous and I don't think they really haven't got a clue how to actually deliver good customer service.

If you just want some basic kit you'll PROBABLY be ok but personally I wouldn't take free kit of these let along buy off then again.

My advice is look elsewhere.

Good luck.