Fitness Superstore has a consumer rating of 1.52 stars from 21 reviews indicating that most consumers are generally dissatisfied with their purchases. Fitness Superstore also ranks 71st among Fitness Equipment sites. The most common issues with Fitness Superstore are around customer service, which is not as good as expected by some customers.
No positive highlights yet
Ordered gym equipment to fit out my garage. Great product and very fast delivery. Very happy with the service.See positive reviews
4 different delivery dates when just not turned up. Countless calls waiting for ages before they even answer, say will call you back and never do. Complained with no response. When finally arrived damaged and display issues, rang back two days in a row and still no help with people saying will call me back, honestly causing so much stress, would never use again,See critical reviews
Tip for consumers: JUST DONT USE IT.
Tip for consumers: Buyer beware, don't expect to get a response from your messages, not within the 2-3 days at least (more like 2-3 weeks if you're lucky), which is not down to Covid, but is more likely due to a complete lack of interest in customers once the money has been handed over, or an overworked Customer Service team due to the incredibly bad shopping experience many customers have had with this company.
You can get hold of a salesperson over the phone but there is no way to contact someone in their Customer Services department. This seems likely, as customer services is nearly non-existent. 2-3 weeks to respond to e-mails and the sales people state they will pass on requests, but nothing happens.
Fitness Superstore - UK's No. 1 Fitness Equipment Retailer. The Real Powerhouse in Cardio, Strength and Boxing Equipment. Free delivery on many items.
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