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Virginia H.

Contributor Level

Total Points
81

1 Review by Virginia

  • Fitness Superstore

5/19/22

This company is an absolute joke. I ordered a new treadmill on 17th February, which was delivered a week later. I paid for installation service, which they promise in writing to happen between 7-10 days, however this took almost 7 weeks (31st March), needing to chase them up / insist through a few calls. When the installation team finally came, the item didn't even switch on! It came faulty from warehouse. I have been trying to chase the company since then to either fix it or provide a new item, which hasn't happened yet. I find this service less than substandard. Fed up of this poor client service, I ordered a refund and return of item 2 weeks ago, but haven't heard anything back, nor have my money back.
Do not order from this company. Client service is non existent.

Products used:
Bought a treadmill but it is non usable

Service
Value
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