FitBit

I purchased a Fitbit surge 23/02/2016. On a lot of occasions it would have sync issues with both the Fitbit app and also MyFitnessPal.

By 22/06/2016 my Surge would no longer charge. I had bought a replacement charge cable but this did not work.

Fitbit sent a replacement.

03/10/2016 the replacement surge started falling apart. The straps are not replaceable once they snap that's it. I once again complained and received a replacement.

This replacement started falling apart mid march 2017 (past the 1 year warranty).

Customer service aren't interested. Basically told me to go on there store and buy another.

Why would I waste another £150+ on a watch that barely lasts 6 months?

Do not waste your money on this junk until they fix all the software issues and the appalling defective design!

I've had 3 Fitbit Zips. The App drains the battery within hours of syncing the Zip. Doesn't last more than 48 hours before it dies. Last one lasted only 3 hours. Support admitted that there is a problem with the App draining the battery and their engineers are working on it The customer support refused to refund purchase or provide any help. I'm told for warranty take it back to place of purchase. Never buy this defective product. The company admits it is defective and they continue to sell to the public

I have owned three different FitBit trackers over the years. Over a month ago FitBit pushed an update through that tanked the battery life on my Charge 4. I did receive a link for a code to either get the same device (uh... why would I want to do that when the update that came through could not be figured out how to be fixed by FitBit) or one other choice (of a smartwatch I am not interested in). It is disheartening that this was FitBit's error and the customer was not taken care of. I am not paying 50% of a watch I don't want. They have lost my business.

Sent me a malfunctioning watch. Did everything they said to do. Sent it back for them to fix for almost two months. They sent me back a still malfunctioning/broken fit bit. Doesn't track any exercise at all. Customer service is terrible to deal with. They don't know anything and don't answer any of your questions. I'll be buying a much better product from another company

Bought the Fitbit Charge 5 recently. The sleep tracking feature has been a revelation for me. It's helped me understand my sleep patterns better. The battery life is impressive, but the strap could be more comfortable.

I ordered two Fitbit devices. Both sense 2. I went for the bundle offering two years extended warranty, one-year premium subscription and a free accessory band. I received only one- premium subscription and no bands.
When I call, I get assistance that is out of the country and unable to grasp the issue. The best I could get was a promise of a manager calling me back in 48hrs. This lack of service sucks. I am considering returning everything and going apple.

The new Fitbit App is horrible. I hate that it doesn't tell you the percentage of battery charge when syncing, the watch face on my Luxe is so small I have to get my magnifying glass out to see what percentage I have left. The new app is ugly on my phone, the characters are huge and the sleep portion doesn't seem to be working right nor does the caloric intake. The whole package is terrible and I am going to look into an Apple Watch. Many of my friends have the Apple and they love it. It's a bit more pricey, but I'm willing to spend the extra dollars to get a great app. Thanks, Google. Fire the team that came up with this monstrosity.

Customer Service,

I'll never buy or promote aFitbit product again!

My first Fitbit watch stopped working after 3 months. I paid $49 to have it replaced. Customer Service rep tried to upgrade me for $99. I declined the "offer". My second watch went out 2 months ago. The CS rep tried to upgrade me for $199. Really? I could get an Apple Watch for the same price! Something's wrong with the watch and your "replacement" system.

I'll pass this along to anyone who asks about my Fitbit "experience"!

*******@gmail.com

I called in because my fitbit Versa stopped tracking. And of course there is nothing they can do for me because it was purchased in 2018 and it only has a year warranty. I went on to the BBB to file a complaint and it seems as though this is common thing for them to just stop working after 2 yrs. It almost seems that its something the company does to have it just stop working all of a sudden. Im sorry but something like this should last longer.

I've had a few fitbit devices, only because I was able to "purchase" them using health savings points (no money spent, so no receipt). They have all failed in a short time, for various reasons. My first upper scale tracker was supposed to "sync with phone, tablet or computer"; but it wouldn't sync with my tablet, I had to buy a dongle for it to sync with my computer, only to find that it wouldn't sync anyway. My current Versa 4 will not sync (with my phone). I was able to sync it a week ago by uninstalling the app, then re-installing it: now that doesn't work either. It is less than 6 months old and used less than 3 months. I have called for support in the past, usually being on hold for more than hour before giving up. The one time I did get through (after 1 1/2 hours), I didn't have enough time to get my problem fixed. HOWEVER, if you want to upgrade your device, purchase a premium plan or order additional devices "operators are standing by"; and they really are, you will get an answer immediately, but they won't fix any of your problems, only put you on hold in the back of the queue.

Fitbit quality has not been good for me. I'm on my 3rd product, the Blaze and the unit has stopped charging. Customer support said I'm out of warranty and new a new charger. I bought one and it still will not charge. Suggested using alcohol to clean back... did that too. The product is of poor quality to die in less that 2 years. Customer service offers me 25% off a new fitbit... HELL NO. Improve your product. Extremely disappointed with FITBIT and will not buy anymore of their product and let all that I know to be careful of the faulty quality with their products.

I have now owned two Fitbit products. First one was a charge hr, and next was a charge 2. Neither one lasted a year and a half. While I do enjoy the Fitbit functionality when it is working, I would expect the Fitbit to last longer than it does for the money spent. Because of this, and the amount of other unhappy customer reviews I have read, I am going to purchase a different fitness band. I would not recommend purchasing a Fitbit product..

The watch is not that easy to 'sync', fitbit does not disclose that their 'app' does not work with all phones and frankly do not understand all the hype, the app is just another way to get you to sign up to their required 'monthly subscription', which always sounds like a scam. Got it on sale for $99 so was not expecting much. This this is just a Silicon Valley rip-off, really not worth it, now they have higher end for $199 and more but have to say was a disappointment all around. Does heart rate but not blood pressure or Oxygen levels or respirations. Don't buy, wait until they figure out how to produce a simple product that has a built-in app and does not require a subscription.

I have had problems with me Charge 5 for over 3 months now, I contact FitBit customer service back when it started, they have been messing with me the whole time and now they are having me do the exact steps they had me do in the beginning. They have no intention of helping me or standing behind their products. They will just have you jump thru hoops until you give up, like I did. Worthless!

Fitbit sense was bought as Xmas gift 2021. Within three months the watch stopped working. Fitbit sent me a new insert as a replacement. The replacement has also stopped working after a few months. I believe Fitbit is aware of a malfunction and thier fix is to give a new insert so the warranty will be covered for o l'y one year. After this offer an Insulting 35% coupon off a new purchase? Who would be crazy enough to buy a new one after this experience.

I bought a fitbit flex charger and returned because my fit bit needed a battery which requires me to purchase a new fitbit in this case.
I returned the item back in October as directed via certified mail. Fast forward to November and I still haven't heard anything from them. I checked the tracking number and showed the item was received back in October ( 3 days after I mailed it). But my refund wasn't processes. After a lengthy search of how to contact customer service because the website kept taking me to a million pages before I found it. The representative told me She has to contact the warehouse where my items is and that I have no way of contacting them and that they'll email me. 3 weeks later and still no refund. I don't think I'll be getting my refund. Terrible customer services, complicated process for a simple return. I know I'm not shopping with them anymore