I called in because my fitbit Versa stopped tracking. And of course there is nothing they can do for me because it was purchased in 2018 and it only has a year warranty. I went on to the BBB to file a complaint and it seems as though this is common thing for them to just stop working after 2 yrs. It almost seems that its something the company does to have it just stop working all of a sudden. Im sorry but something like this should last longer.