Firstdress

Ordered a dress for my daughter's wedding in June 2020 sent the wrong colour $180.00 for dress another $40.00 to DHL for shipping website says free shipping not true returned dress as soon as I received it in June paid another $52.00 to ship back to China it's now November 2020 & no sign of a refund I have tried numerous times to contact this company no luck not so much as a e-mail back from them. DO NOT ORDER FROM THIS COMPANY! Learnt my lesson ALWAYS CHECK OUT THE REVIEWS

I placed an order with this company after reading that you can return items. I really don't like to shop online knowing that you can't get things to fit right. After reading their promise to make you the center of attention and best experience ever I went for it. Upon late arrival by almost 2 weeks the dress was two sizes too big and they did not respond to any of my emails on a timely manner they never sent info on shipping details and had the gall to tell me that the dress fit my daughter just fine when she can grab two fistfuls around her rib cage it was horrible didn't even fit in the chest she could have stuffed at least two rolls of toilet paper in to fill the chest area and she is not very small to begin with. Was told that I could go and have it altered to fit her. They told me it was hand stitched so they couldn't return it. Bull they lied and delayed answering my refund request. I've had 10 years in 4-H sewing I know what a hand stitch looks like I've been judged with my hand stitching abilities this was done with a machine they took the label out same dress I found it in another state in their dress shop so they lied to me about one of a kind. Don't deal with them. I wouldn't give them a single star.

I ordered a dress for my sons wedding. I had never spent so much money on a dress for myself. I was so excited until I received it. It came in a tiny bag/package that held the mostly ugly dress I had ever seen. I ordered a Sage and it turned out to be Neon Green. Dress was falling apart. The stitching was so bad and unraveling. I cried... I reached out to this company by email and Alice responded by how 70% of their profit goes towards the material and that they would lose money if I received a refund. I had it out with her for months and she finally said she would give me a $40 refund. At that point I said whatever. Well that was 4 months ago and nothing. This company not only uses FIRSTDRESS as their name but other names are associated with this one company. I noticed by how their websites were so similar and they held the same corporate office address. These company/companies should be held liable for the poor product they are sending out to consumers that have their hopes up in receiving a beautiful dress for that Special Occasion.

I ordered a dress to wear at my daughter's wedding. When it arrived, I tried it on and it was way too small and it was poorly made. For one thing, it was tacked instead of sewn along the bodice pleating and it was a weird color. I filled out the request for refund form on their website. Nothing happened. Then I emailed the person who emailed me when I placed the order. I explained why I wanted to return the dress and could she please tell me how to return it. She wanted pictures of the dress. She said it was beautiful and well-made and would I reconsider keeping it. I said it didn't fit and I wanted my money back. This went back and forth for 26 emails! She asked if I would consider a partial refund. I asked how much and she said $40. I said I was going to my credit card company to refute the charges... which I did. The next day the company had refunded $125. Of the $200. It cost me. Then my credit card company took the charge off my card. My story has a happy ending because of my credit card company. Shop somewhere else! Also, don't be afraid to pursue other ways of getting your refund.

Impossible to return a dress! It took forever to get it and I needed to return but it was past the 2 week
Return policy! Never again. Very dissatisfied!

Dresses are made for each order so they DO NOT take returns. Horrible - told we should feel bad for them.

This website is deceiving the dress looks nothing like the picture save you money and time do not shop on this website