This company will take your money and if you get the dresses 5-6 weeks later there is no recourse. I ordered 3 sets for over $500 and none of them fit properly. I have e mailed customer service 8 times and no solution has been offered. I asked for a return authorization and even stated I am willing to keep the credit on my account and possibly order something else. No response. Complete lack of responsibility on their part and no customer service. They have terrible reviews and now I see why. I should have done my research BEFORE ordering from them. Buyer Be Ware and do not buy from FirstDress.com
Here is the documentation of my purchase back in March, received 3 items in mid April and as of today May 11 no response about a return authorization and as a result I had to put this in dispute with my credit card company.
To: *******@gown.clothing + 1 more Details
No response since April 30. I have no choice but put the items in dispute. I have e mailed you multiple times about this issue.
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
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-----Original Message-----
From: *******@aol.com
To: *******@gown.clothing <*******@gown.clothing>; *******@aol.com
Sent: Mon, May 3,2021 11:19 am
Subject: Fwd: Urgent!: Firstdresss - Order *******
I have been trying to return the 3 dresses for 2 weeks now. If you not provide the return authorization I will be forced to dispute the charges with my credit card company. I wish to mail the dresses back as soon as possible.
I would appreciate your cooperation. These are expensive dresses that do not fit properly. I was planning to order other items once these are retuned and the credit processes but seeing that your customer service is not good I do not feel confident to order from your company in the future unless this matter is resolved immediately.
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: *******@aol.com
To: *******@aol.com
Sent: Fri, Apr 30,2021 10:09 am
Subject: Fwd: Urgent!: Firstdresss - Order *******
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: *******@aol.com
To: *******@gown.clothing <*******@gown.clothing>
Sent: Fri, Apr 30,2021 10:08 am
Subject: Re: Urgent!: Firstdresss - Order *******
The size is an issue and also I do not like the actual fabric and fit. I wish to return them. Once I have full credit I will order something else. A completely different design as these do not look good on me. Please send me the return label. Thank you very much.
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: Alice <*******@gown.clothing>
To: *******@aol.com
Sent: Thu, Apr 29,2021 11:50 pm
Subject: RE: Urgent!: Firstdresss - Order *******
Hi
I am so sorry for that.
Are they big or small for you?
Can we have some photos of these dresses for check?
If possible, you can send us the exact measurements of bust, waist and hips.
Which can help us to view the dress issue clearly and find out the right size for you.
Best regards,
Alice
From: *******@aol.com <*******@aol.com>
Sent: Thursday, April 29,2021 4:22 PM
To: *******@gown.clothing
Subject: Fwd: Urgent!: Firstdresss - Order *******
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: *******@aol.com
To: *******@gown.clothing <*******@gown.clothing>; *******@aol.com
Sent: Wed, Apr 28,2021 7:00 am
Subject: Re: Urgent!: Firstdresss - Order *******
None of them fit properly. I did not get to try the dresses till this week. I was traveling. The dresses were ordered on March 3 and I received them in mid April when I was not here. I was not here to try them till this week. It took almost 5 weeks to get the dresses. I tried them on as soon as I returned and unfortunately they do not fit.
I appreciate your cooperation. Please send me the return label.
Thank you,
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: Alice <*******@gown.clothing>
To: *******@aol.com
Sent: Wed, Apr 28,2021 3:35 am
Subject: RE: Urgent!: Firstdresss - Order *******
Hi
May I know the exact problems on them?
Besides, I notice that this order has been delivered to your address on 9th April.
Why do you come back to us 18 days later?
Best regards,
Alice
From: *******@aol.com <*******@aol.com>
Sent: Tuesday, April 27,2021 6:55 PM
To: *******@gown.clothing; *******@aol.com
Subject: Re: Urgent!: Firstdresss - Order *******
Unfortunately the 3 dresses I received do not fit. I need to return them. Please send me a return label.
Thank you,
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: *******@gown.clothing <*******@gown.clothing>
To: ma2ri2ne2 <*******@aol.com>
Sent: Fri, Mar 5,2021 12:55 am
Subject: Re: Re: Urgent!: Firstdresss - Order *******
Dear customer,
OK， we will make all of them for you.
Thanks & Best Regards.
Sherry
https://www.firstdresss.com/
From: ma2ri2ne2
Date: 2021-03-05 13:00
To: *******@gown.clothing
Subject: Re: Urgent!: Firstdresss - Order *******
I like variety
Iveta Akel
Business Manager
Perfect Smile Dentistry
Big Smile Dentistry
DISCLAIMER: CONFIDENTIALITY NOTICE: This e-mail and any attachments are confidential and may be protected by legal privilege. If you are not the intended recipient, be aware that any disclosure, copying, distribution or use of this e-mail or any attachment is prohibited. If you have received this e-mail in error, please notify us immediately by returning it to the sender and delete this copy from your system. Thank you for your cooperation.
-----Original Message-----
From: *******@gown.clothing <*******@gown. Clothing>
To: ma2ri2ne2 <*******@aol.com>
Sent: Thu, Mar 4,2021 10:51 pm
Subject: Urgent!: Firstdresss - Order *******
Dear customer,
Thanks for your order on our website, may I confirm if you need all of the dresses for different occasions or just for style selection?
Thanks & Best Regards.
Sherry
https://www.firstdresss.com/
From: Firstdresss
Date: 2021-03-03 09:56
To: *******@aol.com
Subject: Firstdresss - Order *******
Thank you for your interest in Firstdresss products. Your order has been received and will be processed once payment has been confirmed.
Order Details
Order ID: *******
Date Added: 03/03/2021
Payment Method: Credit Card / Debit Card Payment
E-mail: *******@aol.com
Telephone: *******504
IP Address: 108.162.212.146
Order Status: Processing
Instructions
(PUSH)PAY: success。OrderNo: ******* | TradeNo: ********************* | orderInfo: Transaction Approved
Payment Address
Shipping Address
Iveta Akel
9880 Via Bernini
Lake Worth, Alabama *******
United States
Iveta Akel
9880 Via Bernini
Lake Worth, Alabama *******
United States
Product
Model
Quantity
Price
Total
Cheap Women Dresses For Mother Of The Bride In All Size
- Lace Color: As picture
- Size: US 6
- Bust: 35 inch
- Waist: 28.5 inch
- Hips: 38.5 inch
- Collarbone To Floor: 59 inch
- Delivery Time: Standard Order - Tot.
T*******431
1
$155.99
$155.99
Buy Black Wedding Mother Of The Bride Dresses US Online
- Tulle Color: As picture
- Size: US 6
- Bust: 35 inch
- Waist: 28.5 inch
- Hips: 38.5 inch
- Collarbone To Floor: 59 inch
- Delivery Time: Standard Order - Tot.
T*******869
1
$159.99
$159.99
2021 Women Dresses With Long Jackets For Groom Mother
- Satin Color: As Picture
- Size: US 6
- Bust: 35 inch
- Waist: 28.5 inch
- Hips: 38.5 inch
- Collarbone To Floor: 59 inch
- Delivery Time: Standard Order - Tot.
T*******946
1
$160.99
$160.99
Sub-Total:
$476.97
Shipping fee:
$24.99
Total:
$501.96
Please reply to this e-mail if you have any questions.