Firstdress

The dress I ordered was two size smaller than what I ordered and try to returned it and they told me just 10% refund is available no tag or any thing in the dress to indicate what size is that and the fabric sheds all over my house.
I also going to put reviews on social media so people know how fony they are I hope some days they pay for their crimes.
Amazon have so many beautiful dresses I wish I would never order with font company and just stick with Amazon.

Firstdress caekeegown is a fake company, another online scammer.
Items are knockoff, items sold in unsatisfactory condition. Don't honor policy to be award refund if unhappy with item. Will not send you a return address or refund

I ordered a dress from Firstdresss on line then decided to check reviews. I also read their return policy and return refund info. I found a section on cancellation of order which stated that a full refund would be paid if the order was cancelled within 24 hours of payment confirmation. They sent me an email with information that the payment transfer was approved by my credit card co. I replied to that email that I desired to cancel and I was eligible for a full refund since I cancelled within 24 hours. They replied asking me to reconsider as they checked and the dress I ordered was in perfect condition. I was not swayed and replied repeating my request. They then replied that they would assist me in receiving a full refund and for me to be patient. This all transpired last night. I will follow through when the situation is resolved, for now I give then 3 stars. If they send me a refund I will give them 5 stars for following their cancellation policy. Otherwise I will give them 1 star of course. I wish I had seen this review first. This is the second Chinese company that I have dealt with recently that appears less than reputable. And why not. American law cannot touch them in China. BUY AMERICAN!

I do not have the ability to send a photo therefore I am including a redacted copy of the email purchase confirmation to protect my privacy.

Firstdresss
Thank you for your interest in Firstdresss products.

Order Details
Order Status: Processing
Order ID: 39... 09...
Date Added: 2022-04-25
Shipping Method: Shipping fee
Telephone
Instructions
(PUSH)PAY: success。OrderNo: 39***09*** | TradeNo: 2*** 2042*******4481**** | orderInfo: Transaction Approved
Payment Address... Shipping Address...

This was absolutely the most horrible people to do business with. I ordered a wedding gown on a Thursday and at 7 am Saturday morning canceled it, less than 36 hours later before they did anything about the order, I did not get a response to my email till the following week telling me I could only get a 80% refund back so I agreed after I sent several emails with no reply and waited for several weeks, I had to threaten to sue them to get my refund. I finally just got it today. One of the main reasons I canceled to begin with was I had read the dresses are really poorly made. Not of good quality, and made one size at top, and different size at the bottom of course u would think thats how its suppose to be but this was all jacked up, from what I read. Dont order from this site they are hard to do business with and they have poor workmanship plus if they owe you money good luck getting it. And l did have a lawyer on standby, just in case.

I ordered a fancy pant dress for my son's wedding in September and when it got here, the fit was terrible. You send measurements because it is supposed to be custom fitted and the jacket was the size of a child's, the pants were almost as long as I am tall and the top was ok. I have had 30 emails back and forth (to China apparently - I thought they were in England) and I'm so frustrated with them. I have been communicating with them since August. I finally agreed to get only 45% of the $300, which I agreed to in the beginning of October. Where is the $? What a ripoff. I wish I had read reviews before I ordered. Live and learn. I wish there was a way to Red Flag this company to protect other unsuspecting people. I feel this company is a scam.

When I received the dress I ordered, I noticed immediately that it was extremely heavy. It was doubly lined in the long skirt, and triple lined in the bodice. The lace of the bodice did not meet up evenly in the back. I emailed the company the next day informing them of these mistakes, and that I wanted to return and receive a refund. They first offered to remake the dress, I declined. I repeatedly emailed them asking for return procedures every day for almost 3 weeks. They then replied they needed photos. I sent photos and waited another week. They then said the dress would need to be returned to China before they would process my refund... the return address on the package was from New York, not China. On this company's website, they state they will accept returns and refunds if you are not satisfied - this is not true. They will do everything to delay, or get away with not refunding your money. DO NOT ORDER from this website!

Ordered a dress wit jacket, dress fit perfectly, they made the jacket a child size jacket and then they wanted me to pay them more money to redo the jacket. Finally I told them to send me a return label and I would return the whole dress and return my money. Then they decided to return $50 for the jacket. I am waiting now, had I know I was dealing with China, I never would have ordered. They are horrible and disgusting. Do not use this company

I received a dress that I ordered for my son's wedding. The dress fit fine but the material was very stiff and did not hang properly. Definely not the high quality satin as described on the website. Some jeweled beading on the side of the dress looks really cheap glitter. I have tried repeatedly to contract the company to return the dress and they do not respond. Anything bought from this website is not returnable. Buyer beware.

We ordered wedding dress for our daughter, we paid for dress, delivery and made additional payment for fast delivery. The dress arrived late for a week. It was just before the wedding. The dress was in awful condition. I can not describe the ugliness of the delivered dress. It is absolutely different form the one presented on their website. We tried to contact the merchant, there is no exact contact information other than email, to what they barely reply. It was sad experience. We could not get a refund or even an apology from merchant. My daughter did not wear the dress, we had to spent couple of days searching for wedding dress. People do not use this site. And never try to buy anything from this website www.firstdress.com

This is the WORST company to order from and work with when trying to return something. The dresses are nothing like the pictures shown. Upon arrival, the beads and sequins are so poorly sewn on. I didn't even try it on, it was so ugly. I tried to return it and their address on the website must be a front address because the package was returned to me as undeliverable. Tried emailing and working it out with them, they are begging me to keep the dress and will not provide a return address. HORRIBLE.

Do NOT use this company. I bought a pantsuit and not only was it the wrong size but the wrong color! I sent an email asking how to return it. Alice with First Dress continues to give me the runaround and no instructions on how to return. I sent pictures of the dress showing the incorrect color. Alice told me it looked fine to her. I also told her it was too small -not the size I ordered -she has yet to address that. I've asked several times to receive return instructions. Alice with First Dress will not give me the return instructions to let me return the dress for a refund. This is a HORRIBLE company. The material is cheap and the workmanship is lack quality. The company should be called Last Dress... because I will never buy from them again.

I ordered my dress in February. It's 3 sizes to small. I'm a 12. I emailed them immediately to let them know. They refused a return. Said my cost of return would be to expensive for me. What? For me? Also the maker of dress couldn't lose money for material of dress. It's middle of June. After haggling which is deceitful on there part I agreed on 30% return, back in April. Its now June 12th. NOTHING. Their address is *******@gown.clothing her name is Alice. I paid around 179.00. Big loss for me. No use for this barbie doll pantsuit.

I ordered this pant suit to wear to my son's wedding. I was so disappointed when the top did not fit. I wear an 8 or 10. I gave the correct measurements and even had a seamtress look at it. She said they could not of gone by my measurements. Do not order from this company they will not refund your money and they do not go by your measurements.

BWhite