• First Class Watches

First Class Watches

Overview

First Class Watches has a rating of 4.85 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Watches most frequently mention fast delivery, next day, and excellent service. First Class Watches ranks 7th among Watch sites.

  • Service
    23
  • Value
    24
  • Shipping
    24
  • Returns
    7
  • Quality
    24

Proactively asks for customer feedback

Positive reviews (last 12 months): 100%
Positive
3
Neutral
0
Negative
0
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What reviewers want you to know

Positive highlights

  • Brought a Citizen Drive watch from First Class Watches and was very pleased with the service and price.
  • Brilliant customer service would use this company again thank you

Critical highlights

No critical highlights yet

How would you rate First Class Watches?
Top Positive Review

“Faulty watch”

Justine O.
10/24/23

Bought a Hugo Boss watch which was offered on the 1st of May and has already been sent back twice this will be the third time. Because it is being sent back and forth it can't be worn, what is the point of having a watch for 4 months now if you can't wear it? Boss is obviously doing nothing as the problem is still exactly the same. For how long is first watch planning to ask us to send this watch back and send it back to us exactly? The humidity will still appear out of nowhere, which is a shame for a watch which is supposed to be waterproof and has not even been immersed into water! Update: watch was refunded after all

Top Critical Review

“Does not fit”

Colin D.
12/29/15

I sent my wrist size in on the order and my watch arrived with a extra link but still did not fit so I am waiting for another extra link to arrive. This is the second watch I have brought from first class watches they do a good deal but if you want extra links you have to fit them yourself or take it to a jeweller. Why cannot be fitted before you receive your watch? If you have given your wrist size.

Reviews (380)

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Reviews that mention popular keywords

class watches (50) customer service (25) class service (30)
Thumbnail of user colind19
1 review
13 helpful votes
December 29th, 2015
Verified purchase

I sent my wrist size in on the order and my watch arrived with a extra link but still did not fit so I am waiting for another extra link to arrive. This is the second watch I have brought from first class watches they do a good deal but if you want extra links you have to fit them yourself or take it to a jeweller. Why cannot be fitted before you receive your watch? If you have given your wrist size.

Thumbnail of user scottl11
Scott L. – First Class Watches Rep

Hello Colin, sorry to hear the watch is not yet a suitable size. We try our best to get this right but even with a measurement is not an exact science. We normally do hold orders back and fit the links before as we did in this case however we know that sometimes customers want to have the product first so we can be flexible. In future please let us know what you would prefer and we will certainly do this for you. If you experience any further issues with your order do not hesitate to contact me and I will certainly look into that for you.

Kind Regards
Scott

Thumbnail of user paulm248
1 review
1 helpful vote
December 17th, 2015
Verified purchase

I ordered a watch to be told it would be a week to deliver which was fine as it was in time for christmas, only to be told they couldn't get it for another 10 weeks, after i already paid but got a refund

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From the business

Find a perfect watch at the UK's best watch retailer. Why not make us an offer? Brand authorised retailer and Google Certified Shop with free UK delivery.

Company Representative

Thumbnail of user scottl11
Scott L.

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