First Class Watches the name is so true of the service, ordered watch on sat arrived tues... all correct and warranty stamped etc... will definately be shopping here again... Fio Galli... Jersey C. I.
I ordered a Rotary Watch for my husband's Birthday. I ordered it on Tuesday afternoon and received it on Wednesday morning. Great service. I also spoke to a sales person who was very helpful, offered to take my order, although I declined this offer and ordered from the website. Very easy to use the web site. The watch is wonderful everything I had hoped it would be and I saved £80 on the cost from my local jeweller.
Well chuffed.
Got the watch I wanted, at a very competitive price (price matched). First Class were a pleasure to deal with - great communiation, easy buying process and speedy delivery. Would definately use them again.
If you're in search of seiko 5 sports automatic 23 jewels 100m made in japan your location, there are several ways to find the perfect timepiece that suits your style and needs.
The entire watch purchase was exemplary from beginning to end. Very clear website, opportunity to make an offer (which I did and was accepted without delay), and first class tracked delivery (arrived the next day) included in price. Opening the well protected parcel revealed an immaculate watch in its proper box complete with all documentation. The dealer stamped warranty card gave confidence in the product and reflected the high standard of FCW. Overall a reassuring experience.
Bought a Hugo Boss watch which was offered on the 1st of May and has already been sent back twice this will be the third time. Because it is being sent back and forth it can't be worn, what is the point of having a watch for 4 months now if you can't wear it?
Boss is obviously doing nothing as the problem is still exactly the same. For how long is first watch planning to ask us to send this watch back and send it back to us exactly?
The humidity will still appear out of nowhere, which is a shame for a watch which is supposed to be waterproof and has not even been immersed into water!
Update: watch was refunded after all
Ordering, 'making an offer', dispatch & receipt were all fantastic, but the watch itself isn't what I expected. Firstly, the site shows a green strap but what arrived was black & red. Secondly, the watch is quite small - could easily be worn by a woman so I'd suggest it's advertised as unisex rather than just men's.
I sent my wrist size in on the order and my watch arrived with a extra link but still did not fit so I am waiting for another extra link to arrive. This is the second watch I have brought from first class watches they do a good deal but if you want extra links you have to fit them yourself or take it to a jeweller. Why cannot be fitted before you receive your watch? If you have given your wrist size.
Hello Colin, sorry to hear the watch is not yet a suitable size. We try our best to get this right but even with a measurement is not an exact science. We normally do hold orders back and fit the links before as we did in this case however we know that sometimes customers want to have the product first so we can be flexible. In future please let us know what you would prefer and we will certainly do this for you. If you experience any further issues with your order do not hesitate to contact me and I will certainly look into that for you.
Kind Regards
Scott
I have just recently purchased two more watches from F C W. And as was expected the service I recieved was excellent. These really are nice people to do business with, friendly, polite and very helpful.
Looking for a watch for a friends birthday on behalf of her husband. Found one on Amazon but it was going to take up to ten days to deliver. Found the exact same watch on First Class Watches, OK, a bit more expensive, but reasonably priced and with free delivery in two days. Lovely watch and prompt delivery. Great service and would use them again.
Ordered online, the watch arrived promptly (to Malaysia): the DHL tracking was efficient and informative. The watch itself (Eco-drive, crystal glass with big numbers for the visually-challenged) is perfect for my needs. It was sized for my wrist at source. Just a pity it has a military reference on the face: it could sell itself without the spurious connection to the Royal Navy. On the basis of my experience, I would certainly recommend the company.
Hotel great, people lovely, tour rep super but let down by low cost airlines. If you are going to call a holiday first class dont use a low cost airline. We flew out of north terminal and then dumped back in south because they needed the plane in that rerminal for the morning which they mentioned as they opened the cabin doors to exit the plane. Definately not first class service in any way shape or form.
First class product, service and delivery. Have told all my family and friends this is your first, and only, port of call if you are looking for a top quality watch at a bargain price. Will definitely use again and again.
From placing the order I was notified via email all stages of my order. The watch arrived very quickly and was very well packaged. Upon opening the box the watch is absolutely stunning and I can't wait to show it off.
The service received by First Class Watches is definitely a company I will use again and recommend. Thank you.
Very easy site to order from, very fast dispatch and I was kept informed along the way. Shame an attempted delivery was made when I wasn't available but their customer service dept (Scott) did his best to sort it.
The transaction was smooth from start to finish. The order arrived on time, well packaged and I love the watch, but I have Fossil to thank for that. First Class Watches can expect return custom from me.
I love the price match feature, saved me a lot of money. Also the fact that they offer to take out links for you, saves me a lot of time and effort of going to get it done at a watch specialist. Meant that I could wear my watch straight away, love that.
The watch itself is a beautiful and classic timepiece, I won't be taking mine off for a long time. Will definitely be shopping with First Class Watches again!
The First Class Watches is very professional, well organized and client-oriented company with very flexible price discounting. I ordered watches on 18 Nov 2013 and had notification about my order after half of hour since I have put "submit". I live so far from UK but my order was delivered within three week - it is extremely fast for Russia. The First Class Watches team supported me during whole time of shipment and I knew about the order status at each moment. I would like to recommend this company due to their honesty, accuracy and responsibility. I will exactly order the next watches in The First Class Watches.
Buying a watch can be a monumental challenge especially if you are extremely fussy about every little detail. First Class Watches provide an amazing range of spectacular craftsmanship. The option to put in a reduced offer is the icing on the cake as is the assurance of receiving a valid manufacturer's fur antenna. I recommend. First Class Watches withouthe reservation and a 5 star rating!
Easy to use website, had what I was looking for.
I was able to put an offer in on an already marked down sale item and the product arrived the next day by tracked delivery. I got it for £80 cheaper than in the shops and my hubby loved his Christmas present. Win win
Overview
First Class Watches has a rating of 4.3 stars from 380 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with First Class Watches most frequently mention fast delivery, next day and excellent service. First Class Watches ranks 5th among Watch sites.
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Dear Justine O,
I am very sorry to hear that you have had a bad experience with our company and your BOSS watch. As a small business we take customer service very seriously and try our best to resolve all customer issues to the best of our ability.
I have been reading the notes on your order to bring myself up to speed and the notes show that a replacement watch was sent to us by the manufacturer however from your review I believe you are saying it is the same watch with the same issue.
As we were under the impression you had been sent a replacement but this issue is still not resolved, I believe the best course of action is to return this for a full refund. We will send you a free returns label again for this.
As a smaller online retailer we rely on positive customer feedback in order to continue our business. If there is anything else we can do to improve your experience and rating, please do not hesitate to contact me directly on scott@firstclasswatches.co.uk.
My sincere apologies for any inconvenience caused,
Kind regards
Scott