FirstBathrooms.co.uk
website thubmnail of FirstBathrooms.co.uk

FirstBathrooms.co.uk

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GB
1 review
1 helpful vote
Follow Michael R.
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As with most of the other reviews I would never use these people again they are bordering on fraudulent. We have received nothing we have paid for and look like loosing £1200. We are having to take legal action to recover our money but I think we are one of many. Don be seduced by there claims of excellent customer service they never answer the phone or reply to emails do your self a favour and buy from a reputable company even if I means paying more.

Date of experience: June 3, 2013
GB
1 review
1 helpful vote
Follow Sandra L.
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I spent £900 with first bathrooms and was appalled by the lack of customer service. I experienced premature debating of credit card, delayed deliveries,, broken promises on dates, confusing messages from staff, many an hour on telephone hold. The worst point was the refusal of a manager to accelerate my complaint. Where are you mr Roden. If you really want to know what it's like to be a customer of your company let me enlighten you!

Date of experience: May 22, 2013
GB
1 review
1 helpful vote
Follow Ben G.
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About to make a purchase, then changed my mind

Account has no close account option, which is a worry

Email addresses and variations don't (certainly didn't for me) work

*******@www.firstbathrooms.co.uk
*******@firstbathrooms.co.uk
*******@www.firstbathrooms.co.uk
*******@firstbathrooms.co.uk

Which, again is a worry

Did a google "Firstbathrooms.co.uk email address not working" search which brought me here

Feedback confirms initial concerns

Glad i never purchased and still want to close my account but now know what i am dealing with!.

Things don't look good but can be changed and improved if FirstBathrooms.co.uk want to, see their public (the internet is) image as important!?...

Date of experience: August 30, 2019
GB
1 review
0 helpful votes
Follow Matthew S.
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I ordered some expensive taps, they arrived in good time. The day after delivery I noticed one of the parts had been formed incorrectly in the factory and would not be water tight. I sent them a photo in an email and asked them to send me a replacement part or exchange the faulty item.

They have ignored my email and I cant get through on the phone.

I will update this review as my case develops.

Update:
They did after 3 weeks replace the item. 2 stars now, but huge delay to job as bath could not be fitted until new part arrived.

Date of experience: June 15, 2018
GB
1 review
1 helpful vote
Follow dianne S.
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Don't touch with a bargepole! I have been promised, verbally and in writing, a refund of over £600, with the legally applied limit of 30 days - still waiting 2 weeks later. I've notified Consumer Advice and Trading Standards and have also notified my credit card company that I also hold them liable for the refund - hopefully will get a result soon but no thanks to this dreadful company.

Date of experience: April 6, 2013
GB
1 review
1 helpful vote
Follow harry h.
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I purchased a bathroom mirror which they never sent me they never replied to any of my emails when i phoned them i was told i would have to wait 30 days for a refund that was 5 weeks ago still have not received my money back this company is a scam leave well alone disgraceful way to treat people

Date of experience: July 5, 2010
GB
3 reviews
1 helpful vote
Follow Ian M.
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I purchased £1,200 worth of bathroom fixtures. The wrong cistern was sent which I returned. I then had to spend time emailing and telephoning the totally disinterested and unresponsive staff for the £250 refund. I eventually went to companies house, found the MD's home address and wrote to him. A refund was made within a few days.One of the taps with a "10 year guarantee" has started leaking. I have contacted them but unsurprisingly there has been no response. My advice is, always shop locally and avoid these people like the bathroom equivalent of the Ebola virus.

Date of experience: February 26, 2015
Germany
1 review
2 helpful votes
Follow ayum u.
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I purchased a shower enclosure on the 12 April and opened the packaging on the 14th May because it was ready to fit.
The glass for one of the panels was shattered.
I subsequently phoned up/emailed and asked for a refund or a replacement for the part. FB have NOT responded to the email. Firstbathrooms on the phone in summary told me that they will only action an problem if they are notified in the first 7 days. There is no customer service, even though clear problem with their product.
I would think twice before purchasing from such a company.

Date of experience: June 5, 2012
GB
1 review
1 helpful vote
Follow Roger B.
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Ordered 4 items in January... poor quality, nothing fits... customer service is terrible... I am still waiting for refunds after over 2 months... do not even think about using this company if you value your sanity

Date of experience: April 17, 2013
GB
1 review
2 helpful votes
Follow Jack J.
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Order a complete bathroom for my new extension and was on a budget. First Bathrooms had everything I needed and at exceptional value. Delivery was made when promised. All in all very happy!

Date of experience: May 15, 2013
GB
1 review
1 helpful vote
Follow mark p.
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Took some 4 weeks of conflicting information and waiting on phone due to high call volume for my order to be delivered-a full bathrooms suite also with a shower & cubicle. I had already booked a plumber and builder to fit and extend the room simultaneously. The order turned up just in time to avoid me cancelling the tradesmen. It seemed to be correct so my plumber ripped out the old bathroom completely and the builder set about rebuilding a wall to extend the room. We then realised that the bath legs were not in the packaging and a further call and holding for sometime verified that it had been missed off the order. Being able to fit the bath was crucial to enable the builder to build the new wall around it and thus enable the rest of the items to be plumbed in. I was told after another delay calling that it would be with me the next day. So me the tradesmen arranged out diaries accordingly. It did not trun up. I called and was promised a call back. I now have lost my plumber due to other commitments for a week or so and meanwhile have no hot water, no bathroom, wash facilities or wc for the duration. The company showed little concern for my situation and throughout I feel the customer service has been appalling. I will never have anything to do with this firm again.

Date of experience: May 15, 2013
GB
1 review
2 helpful votes
Follow Larry F.
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Ordered a shower and bathroom unit with built in toilet. Was surprised when I came across this site and saw the other reviews as I couldn't have had a better experience.

Date of experience: May 15, 2013
GB
1 review
1 helpful vote
Follow Gregg L.
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Avoid at all costs
August 30, 2012

Avoid at all costs. I should have learned the first time I dealt with these cowboys, but sadly I didn't.

If you don't mind waiting 2.5 weeks to receive only a part order, then receiving incorrect products, then damaged goods, being lied to and fobbed off consistently, struggling to get financial rebate owed, then these are the guys for you!

I'm still waiting for the correct goods and the £30 rebate owed over a month after I placed my order. I have spoken to the Sales Manager 'Sean' who says they have moved warehouse and are experiencing technical difficulties, but I explained that all web reviews, and my personal experience, dating back to December 2011 point to consistent awful customer service and incorrect products distributed throughout the country.

These cowboys ARE the cheapest site online for the Vitra range, but that discount is massively outweighed by waiting a month for to recieve the sanitaryware to get my bathroom fitted. The plumbers cleared off weeks ago after getting fed up waiting and listening to firstbathrooms lies!

VERY disappointed, and I have told the Sales Manager that they ARE going to go bust due to their poor service. Do your own research online with other sites. Deal with this lot at your own risk.

PS don't bother choosing option '2' for customer services because they don't pick up. Strangely option '1' for Sales pick up within about 8 rings.

Date of experience: August 30, 2012
GB
1 review
1 helpful vote
Follow C S.
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In short, and without exaggeration, they are absolutely terrible in each and every way, wholly incompetent. Avoid like the plague.

Date of experience: April 5, 2013

Overview

FirstBathrooms.co.uk has a rating of 1.7 stars from 15 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FirstBathrooms.co.uk most frequently mention and customer service. FirstBathrooms.co.uk ranks 42nd among Bathroom sites.