I purchased £1,200 worth of bathroom fixtures. The wrong cistern was sent which I returned. I then had to spend time emailing and telephoning the totally disinterested and unresponsive staff for the £250 refund. I eventually went to companies house, found the MD's home address and wrote to him. A refund was made within a few days.One of the taps with a "10 year guarantee" has started leaking. I have contacted them but unsurprisingly there has been no response. My advice is, always shop locally and avoid these people like the bathroom equivalent of the Ebola virus.