mark p.

Took some 4 weeks of conflicting information and waiting on phone due to high call volume for my order to be delivered-a full bathrooms suite also with a shower & cubicle. I had already booked a plumber and builder to fit and extend the room simultaneously. The order turned up just in time to avoid me cancelling the tradesmen. It seemed to be correct so my plumber ripped out the old bathroom completely and the builder set about rebuilding a wall to extend the room. We then realised that the bath legs were not in the packaging and a further call and holding for sometime verified that it had been missed off the order. Being able to fit the bath was crucial to enable the builder to build the new wall around it and thus enable the rest of the items to be plumbed in. I was told after another delay calling that it would be with me the next day. So me the tradesmen arranged out diaries accordingly. It did not trun up. I called and was promised a call back. I now have lost my plumber due to other commitments for a week or so and meanwhile have no hot water, no bathroom, wash facilities or wc for the duration. The company showed little concern for my situation and throughout I feel the customer service has been appalling. I will never have anything to do with this firm again.