Avoid at all costs. I should have learned the first time I dealt with these cowboys, but sadly I didn't.
If you don't mind waiting 2.5 weeks to receive only a part order, then receiving incorrect products, then damaged goods, being lied to and fobbed off consistently, struggling to get financial rebate owed, then these are the guys for you!
I'm still waiting for the correct goods and the £30 rebate owed over a month after I placed my order. I have spoken to the Sales Manager 'Sean' who says they have moved warehouse and are experiencing technical difficulties, but I explained that all web reviews, and my personal experience, dating back to December 2011 point to consistent awful customer service and incorrect products distributed throughout the country.
These cowboys ARE the cheapest site online for the Vitra range, but that discount is massively outweighed by waiting a month for to recieve the sanitaryware to get my bathroom fitted. The plumbers cleared off weeks ago after getting fed up waiting and listening to firstbathrooms lies!
VERY disappointed, and I have told the Sales Manager that they ARE going to go bust due to their poor service. Do your own research online with other sites. Deal with this lot at your own risk.
PS don't bother choosing option '2' for customer services because they don't pick up. Strangely option '1' for Sales pick up within about 8 rings.