Fire Mountain Gems

I recently purchased the assorted T-drilled round Beads from FNG. Initially drawn in by the enticing product image, I was excited to receive what appeared to be a generous quantity of beads. However, upon opening the package, I was left disappointed and underwhelmed.

The main issue lies in the discrepancy between the advertised image and the actual product received. The picture suggested a bountiful assortment, but in reality, the quantity was far from what I expected. This misrepresentation left me feeling somewhat deceived.

Considering the limited quantity of beads provided, I couldn't help but feel that it would have been more cost-effective to purchase a pre-made bracelet instead. The time and effort required to create something substantial from these beads simply didn't align with the perceived value.

While the beads themselves were of decent quality, the letdown from the misleading presentation overshadows their positive aspects. I would strongly recommend potential buyers to carefully consider their expectations and evaluate whether the product aligns with their needs before making a purchase.

In summary, if you're seeking a substantial quantity of beads for your projects, it might be wiser to explore other options.The disappointment caused by the misleading image.

I have been buying from them for years and have never had 1 issue. Like Walmart, target, and Shopko. All have similar stuff but different prices as well as quality. Yes some things are way overpriced. But like someone else said the prices on swavorski crystals are amazing. They have a swavorski store and have a necklace almost identical that I made with mom Costed us 45 to make and they are selling it for 399.99. So right there is an example. And last time I checked it was a businesses job to make money. And I'll put money on it that 90 of you that were complaining have went into one of these mall jewelery store and bought someone something while u paid a 700% mark up. I only buy crystals, seed beads and beading wire. Moral of the story is shop around for the best deals.

Fire Mountain Gems and beads used to be amazing. USED TO HAVE great prices, selection, customer service, shipping prices... These days HOWEVER, the prices are too high, the quality is horrible, the shipping expensive for large orders, and the most unforgiveable: the beads they send seldom resemble what the webstore picture looks like. I will never order from them again. I was one of their platinum customers back in the day for many years, never again.

If it's a good deal it's probably a flawed bead. They have some really cheap beads. Sometimes incorrectly ship a different item and it's trouble to get the return done. As I get more and more into selling jewelry this site lets me down. The prices are too high to make a profit. There are many broken beads in every strand. Riogrande jewelry supply has quality beads for high end jewelry designers. Thunderbird supply has its place as well. I think this site is more for crafters than jewelry designers.

Ordered a few items to test the waters so to speak.
Most importantly, a 16" strand of 8mm crystal quartzite beads and a 5mm, 16" strand of moonstone beads
Not sized as ordered. Metric calipers confirm they are 7mm and 4mm respectively which I already have in spades and can easily find.
Called customer service and was told that I must return items at my own expense if I want a refund which amounts to little more than Fire Mountain Gems perpetuating a grand scam. Moving forward with such a policy they can effectively unload anything on the unsuspecting public and get away with it.
Buyer Beware, my fledgling encounter tells a woeful tale. Does not bode well for future E-Commerce interactions,

Really fast shipping!
The variety is really great on FireMountainGems. You can get products spanning a wide range of prices and quality. I've ordered from them thrice, but you have to be REALLY selective. For example, on my first order, I ordered some Grade C gemstones because they were... well... cheap. After getting them, I realised they obviously looked cheap and some of the stones could not be used.
From my experience, FireMountainGems does not make false claims and the pricing is competitive (when compared to most beading sites). I also haven't gotten faulty stuff from them. However, they really compromise quality for prices. When getting higher quality products, the stuff may actually finally be as expensive as that of other sites. I actually got better (and cheaper) pearls on etsy and jewelrysupply.com.
Most of their stuff comes from China, occasionally India. Metal products also seem to contain lead/nickel (all this information is presented very ambiguously).
I may order from them again, although the probability of that happening has been reduced by their new shipping policy.

C grade potato pearls shown in photo attached. They look okay.

The several times I have ordered from FMG, I've had at least two items in the order arrive damaged (i. E., several or more beads in a strand cracked or crushed) due to poor packaging. One time, the mixed cabachon kit that I orderd was packaged so poorly that it arrived opened and scattered throughout the envelope, crushing my headpins and several beads in accompanying strands. I also don't like that some items are only available in a range of sizes, making it impossible to know what you will actually receive until the item arrives (makes it very hard to plan any kind of design). As far as returns, you have to pay for returns, even for damaged items, which just seems wrong. After several times of keeping damaged items rather than paying to return them (wouldn't have made sense financially to do so), I have decided not to order from FMG again unless they are the only choice for ordering an item.

I've bought from Fire Mountain for years, and not only have I never had a problem, but they have some of the best REAL Swavorski SALE prices around. They have the new colors and patterns from Swavorski every year, and they provide FREE jewelry patterns and help for everyone from the novice to the expert. They have great beads, findings, and other materials at great prices. Shipping is also now flat rate priority, which is cheaper and faster for everyone.
Buy with confidence!

I am very upset with the company return policy change. I had happy relationships with this company until they RETROACTIVELY changed their IRONCLAD 100% RETURN ANYTIME NO QUESTIONS ASKED policy. I have been a small business owner since 2011 and since that time made more then 100 orders from this company. I am a Platinum Customer which means I purchase more than $10,000 in merchandise per year.

Over time, I collected quite a large inventory of their items for the projects which are still pending. The first time I heard about change of the policy was in March 2017 when I received E-mail from Claudia, Platinum Department Customer Service representative. The return policy was changed on December 16 without any announcement. That means around $6,000 of my money got locked into company's assets. I do not wish to continue any further business with this company. I will definitely complain to State of Oregon Department of Justice.