Fire Mountain Gems

I wish I would have read the reviews before I spent hundreds of dollars buying beads from this company. I bought all gold plated beads thinking they would last but within two weeks of wearing them daily, they all turned to brass and there was no gold plating left. When I spoke to their customer service they kept telling me how environmental reasons could make the wearing away vary and there was nothing they could do. I pressed on and had her even speak to a supervisor but again they could do nothing for me unless I returned everything in it's original packaging which I didn't have and had already given away some of the beads as gifts in jewelry I had made. They did not seem to care about the customer at all and told me that they hoped my day turned out better then it seemed I was having.

I have been ordering from this website for so many many years now and I never had a problem until about 4 order ago. It's seems like every order I've ordered so far is always wrong in some way or another. They say the prices are good but trust me they are so expensive. Then most places offer free shipping over 35.00 or more. This company doesn't really care about offering any kinds of discounts or free shipping to their customers. I placed an order just received it and once again they messed up. Ordering now through other websites. I'll only order small orders from this company. Very bad review for this company.

I've ordered a few times now and every-time I am so happy with the quality and appreciate the speed of shipping also. My last order had a broken piece (which happens, ya know? But I did not check the order until a couple months later, oops on my part) Even though it had been some time since I ordered it, when I reached back out about the single broken piece, they sent me a whole new package of that bead set to replace the 1 piece. Also, very kind support rep that helped me! :)

I received a Boss Bag of beads as a Christmas gift from someone not familiar with bead quality. I feel badly for them spending money on this… it's literally a bag of trash! The stuff looks like sweepings from a thrift store floor, old shotty beads, None of it looks new, I absolutely would not spend time trying to make something out of this stuff! It's especially NOT something I would associate with Fire Mountain Gem to be selling! I could go on and on about the horrible quality of the bag contents. Please don't waste your money!

Absolutely LOVE Fire Mountain Gems! They send the nearest free gifts with your order. Their "grab bags" are PACKED full of cool items! And their pre made jewelry is at a great price & great quality as well.

I ordered 7 items from these folks and of that, four were severely undersized based on the dimensions given on the website. I did a chat and the chat agent was supremely unhelpful, listing me what they say are acceptable dimensions for any given item, repeating over and over that they wont' all be the same size (duh. I'm not stupid), and insisting that the only way to measure is with calipers. I set these beads on a flat ruler and can't see how a caliper will make a bead measuring clearly less than 8mm stretch to meet a minimum of 8-10. The worst was a 12 X 8 bead string where not one measured above 7 X 8. Minimum quoted was 9 X 7 for that size. So the other three I bought were great and all within ballpark but the four here were disappointing and the customer chat was insulting and useless. Be warned: they are very generous about what they think is okay range of sizes. If you go in like that, you won't be left angry like me.

I bought the Bag. When I received and opened it, it was a complete disappointment. There were no single bead which would attract your attention. There were a lot of huge stones, possible for the weight. A lot of cheap plastic and wooden beads. A small number of glass beads were damaged and scratched. And the rest was just some bead rubbish. Big disappointment. Never order this - waist of money.

I've ordered from FMG twice. The first experience was pretty decent, all the items looked as pictured and appeared to be natural as marketed. Because of my first pleasant experience I decided to place another order. I received that order today and I am beyond disappointed. Everything I ordered was sold as natural but is obviously glass… I mean OBVIOUSLY glass! I called customer service to alert them of the problem and was first told it was a wrong pull but once she realized my complaint was that all of them were glass I was told it couldn't have been a wrong pull. Their only solution was to have me send them the beads back and they would examine to see if I received the wrong products. By the way they don't refund shipping… I'm not about to pay to ship these item back to the company which would take over a week to be told that they are natural. This company thinks you're stupid and takes advantage of small business. I will never order from them again.

I have had nothing but a good experience with Fire Mountain! I sit and waite on my order then it is like Christmas! I had problems with some shells they sent me but they did make it good! They are who I trust to do buisenes with. Thank you Fire Mountain.

I have been a Fire Mountain Gems customer for well over 10 years. FMG is my go-to supplier because I need to know exactly what I am buying. Gemstone descriptions include type, substance, treatment, grade, size, cut, Mohs hardness, and quantity -- descriptors are defined in the resources section. All other products (a comprehensive list of crafters' needs) are similarly detailed. Resources include definitions, charts, designs, demonstrations, instructions, adhesives/cleaners/polishers uses and cautions, Q&A solutions, and just about anything a crafter needs to know. On the very few times I have had a problem with an order, the situation was resolved in a timely manner and to my satisfaction. I craft for personal use, many gifts, and some sales. Fire Mountain Gems has never disappointed me.

I ordered from three different bead stores on the same day. Fire Mountain Gems provided great service, quick shipping, and a free gift and sale catalog with the order. Simple things can make a huge difference, and these guys get it right. I'm still waiting on an order from one of the other bead stores (over a week has passed), so I plan to give my future business to firemountaingems.com without hesitation. Stay away from Beadaholique (poor service, slow shipping with confusing shipping notification, and at least a two day wait for any response from customer service - horrible), and shop at firemountaingems instead. You'll be happy you did.

TOTALLY MISLEADING IN HOW THEY ADVERTISE THEIR PRODUCTS TO WHAT YOU RECEIVE! I COULDN'T BELIEVE HOW AWFUL THE ITEMS I ORDERED AFTER BEING SO EXCITED FROM THE PHOTOS.
HORRIBLE CUSTOMER SERVICE! BE PREPARED IF YOU ORDER AND ARE DISSATISFIED; YOU WILL NOT BE CREDITED FOR SHIPPING FROM ORIGINAL ORDER OR SHIPPING BACK! LESSON LEARNED - READ REVIEWS BEFORE ORDERING ANYTHING!

Fire Mountain Gems looks to be a site I need to do business with. Looking for skull beads for a few projects I want to recreate with upgrades, my wife directed me to firemountaingems.com. The variety of supplies for the home jewelry maker or craftsperson is pretty impressive. Can't say how well they deal with orders, but I like what I see so far. I'm going to go the step further and order some of these cool beads. Have a look, perhaps you'll see what I did.