Fire Mountain Gems

I thought there was something fishy about this site, and I'm certainly happy I looked for reviews. That I couldn't find a customer service number to ask a few simple questions RE purchasing, quality assurance, and minimum orders was a dead tip-off that all was not kosher.

CAVEAT EMPTOR

I am back into the jewelry biz after a twenty year absence and worked all day to place a $400.00 order. After reading these reviews i ill now order about $50.00 and see how it goes. I would never order findings or beads from them anyway. One can by sterling from rio grande for the price of junk metal from fire mountain. Tools should be bought from a real jewelry supply such as rio grande. They lost 350 today due to these unsatisfied customers who basically said the same thing poor shipping, flucuating prices, item not as described: all fixable if they tried

I ordered fire crackle beads shown as red agate. I received brown fire crackle beads with brown mentioned in the title description. When I contacted customer service, I was eventually told that the customer service person had discussed this with her supervisor and felt that this was due to normal color variations. I sent in pictures and and pointed out that the 2 items have different numbers. Still, this was not their fault, and if I would scroll down farther, perhaps I would find what I want?!? Or, I could return the brown beads and try again. I said I had ordered what I want, but didn't get it, and saw no point in ordering it again if I were going to get brown again. I was told that I would, but I could jump through the hoops again if I wanted to. The whole time I did not feel valued as a customer. When I asked what they could do to fix my order and make me happy, they offered nothing except that I could try again. This person and her supervisor had met together and figured out that I was the one with the problem, not them, although I was not sent what I had ordered. They were most concerned with proving me wrong, and them right which was infuriating. I am disgusted with the priorities of this company and will not give them my business again.

I am reviewing this because the website sells prorduct that are defective, and they will not stand behind the defects. Firemountaingems used to be a great place to buy quality goods. Now it is a great place to buy defective, misrepresented products. I returned a supposedly brand-new item to them that did not function properly, or at all. Sure, they refunded my purchase price, but they refused to refund my shipping cost to return the defective item. So not only did I pay to receive the defective merchandise, I also paid to send it back to them. Apparently, their position is now that if they send you a defective item, they will deny that it is defective and you will be stuck with the penalty for their poor merchandise. Great. And that doesn't include the two items that I did not send back to them, despite the fact that they were cheap and of very poor quality. I will never shop at Firemountaingems again,

I was sent marred unusable items (5). FMG asked for photos of the items. I sent them as requested on February 7,2018. As of February 15,2018 I had no response from them. I contacted customer service and was told that without original packaging nothing could be done.
I have attached photos to this review of the items I received. So, I was sent unusable, damaged items and told "too bad". Customer Service is not the issue. FRAUD is the issue. Beware!

I ordered some 18 inch necklace chains but I got 7 inch bracelet chains instead. I always check the fine print before I checkout so I know I didn't order the wrong thing. When I called customer service they told me I ordered the wrong thing and there was nothing they could do about it. The lady was rude, kept telling me it was my fault and that I "should read the fine print before I order something" and told me I'd just have to order the right thing next time.

I ordered from three different bead stores on the same day. Fire Mountain Gems provided great service, quick shipping, and a free gift and sale catalog with the order. Simple things can make a huge difference, and these guys get it right. I'm still waiting on an order from one of the other bead stores (over a week has passed), so I plan to give my future business to firemountaingems.com without hesitation. Stay away from Beadaholique (poor service, slow shipping with confusing shipping notification, and at least a two day wait for any response from customer service - horrible), and shop at firemountaingems instead. You'll be happy you did.

I love Fire Mountain Gems. No, they are not high-end, but they have a lot and most people will be very happy with the products bought from them. The prices are reasonable. They tell you exactly what you will be getting. They do not exaggerate-- they use industry standard terms and grading, when possible. Those who are disappointed puzzle me. They must be assuming something that is not stated by Fire Mountain Gems. I have never had a bad order or a problem with them. They are perfect for ordering what you need to make mid- to low-end jewelry.

I have no idea about these other women claiming they lost thousands of dollars at FMG. Doesn't sound accurate or True if you ask me. Moving on, personally I love them! I visit their website everyday. They have new sales any day of the week and can come and go at any time so you always have to be watching! That's what everyone needs to know about this site. Best advice visit every single day twice a day even and ONLY buy from their sales and only buy less than 10 pounds to get the $5.99 shipping rate. Buy lots of the same stuff in bulk and sell it off fast for triple fast! So easy a kid can do it. Your welcome! Now everyone quit your BITC***N ALREADY!

Ok, honestly? I cannot find anything wrong with this website. First of all, it has to be the most popular bead/jewelry making supplies website on the Internet. Second, it has literally EVERYTHING you can think of related to jewelry making. Also, they offer discounts if you buy in bulk. The site is very easy to navigate and you quickly find what you're searching for. Their customer service is excellent, they ship FAST, and even include a free gift with your order! Everything is always packed neatly also. I get the Mystery Bags on there a lot for $10 and am never disappointed with the variety of goodies I receive! The site also has a gallery of designs, beading instructions, and a return policy that states 100% refund, no time limit, no questions asked. I've never had to return anything but from my experiences on the site I wouldnt doubt the credibility for a second.

I have shopped with several bead and finding businesses because I'm always looking for the next good deal... and I ALWAYS go back to Fire Mountain Gems out of Oregon. You have options of picking the amount of silver and gold in your findings and metal beads, and the gemstones are graded by quality, which is a feature i really like because it makes me responsible for the kind of finished product I sell. They offer so many tutorials and examples of the kind of beading projects most people like to do and it changes all the time. The selection of beads and related support items is fabulous and the customer service is very very good. I am usually not in any particular rush to receive items i order and just go with their recommended shipping mode which is the "slowest". In my experience i receive my order in 4 to 5 days.

If you like to make jewelry, or just fix jewelry that you already own, this site is huge. They also have a gorgeous print catalog. Nice prices, huge selection of beads and findings. The only thing I wish is that they had more high end stuff. They do have plenty of semi-precious beads, but more that is even a step up from that, as well as real gold findings, would make it even better. I didin' t mark them down for it though because it is just a matter of what market they're targeting. Fun site, very nice and no problems.

I have always had a good experience with Fire Mountain Gems. Their photos truly represent the crystal colors and I haven't had to return any of those. I ordered the wrong clasps a couple of times and received a prompt credit and they shipped what I wanted instead right away. I have used the company for 2 years now and don't have any complaints. I have talked to customer service a few times to clarify what I needed and they haven't steered me wrong. I like the prices. If I have a negative experience I'll be sure to post but so far, so good!

I ordered Swarovski flat back ss20 rhinestones in the color Siam, and I only found Fire Mountain Gems because they were sold out everywhere else. They came and are fakes. They are meant to be cut the same but are made of a slightly foggier material and cut with slightly less accuracy than real Swarovskis. They aren't much worse and I will still use them, but they should not be counterfeiting because that's scamming. In the picture you can see that the top facets are slightly bigger and the small corner facets don't go down all the way to the bottom. In real life, they look just as good to the untrained eye but don't have the same gorgeousness as the Swarovskis, and it's easy to tell they lack the magic when compared side by side.