Firehouse Subs

We bought a tuna sub that had 2 tablespoons of tuna on it. Big on bread, lettuce, a little tomato and onion, and a slice of cheese. Hiding behind the "supporting local firefighters" scam to get you in to buy no-meat sandwiches is embarrassing. Get your subs somewhere else. High price for skimpy servings.
When your only claims to fame are, 1.) "The best $14 bread and lettuce sub in town!", and 2.) "Well, at least we give you more tuna than Subway does!", don't be surprised when you go belly up. One star is one too many.

Third visit in the last 4 weeks during lunch when I was told my sub would not be ready for at least 15 minutes...today it took 35 min...12:05 until 12:40...two staff members with 17 people waiting like me for lunch...the worst part was the MGR on duty was missing. I was told he was told to make his bank deposit by his superior. I am a retired restaurant operations executive and never was any staff allowed to leave the restaurant during the lunch rush. I felt so sorry for the two staff that tried hard to deliver lunch to all of us waiting...Very sorry to have to write this. Gene Roe

First visit. Turkey and provolone cold sub. Whole wheat bread. Observations: bread is pretty meh. Jersey Mike's bread is way better, nice and chewy, substantial. Firehouse bread is a glorified hotdog bun. WAY too much lettuce. Didn't seem like much turkey. Probably will stick to Jersey Mike's.

Very bad service workers did not greet customers or say thank you for your business. Hook and ladder sub and
was not warmed, the white bread was thin I didn't ask for thin bread. Less meat on sandwich not the same taste. Will never, never, ever go there again.W. Mallard Creek Charlotte, NC I tipped $1.26 my change from $10 was not given a receipt

We as a country have come along way with understanding the many diverse ethnic backgrounds that makes up our country. Unfortunately, we still have individuals that can't hide their racism towards others even when you're trying to patronize their establishment. Firehouse Subs located in Avon, Ohio refuses to welcome people of color even when you are polite and respectful! My family has tried on numerous occasions to test our theory in hoping that we were wrong about our assumptions but reality set in when we weren't greeted when walking into the restaurant for the third time. Everyone (non-colored) that walked in after us was welcomed and helped promptly! If I don't feel welcomed then how can I consume food made by a strangers that don't want me there! Would you?

We stopped in for take out and the subs are amazing lots of meat lots of sauce amazing bang for your buck! The staff was amazing even when I asked the difficult questions and got some extra meat for our pups. Amazing staff delicious food best sub we have ever had! Thank you

We asked for an exchange for a bowl of chili and the current manager Maria Vasquez flatly denied it. The chili appeared old; the crew was not being serious in their work ethics and appeared just to be having fun. Never had anyone make a phone call to ask for permission to do an exchange for a $3 bowl of chili and then she refused to do it. We finally had to demand a refund which ms Maria grudgingly did. She did not give an explanation and just had a smirk throu go out the ordeal.

If you haven't tried this location make sure you do the staff is great the food is amazing, I got my food in less then 5 minutes and they even help explain all the options to my kido much appreciate. Keep it up

I got a meatball sub today order from Doordash.com. I got the meatball sub extra meat and cheese with the combo salad. When I say, they have the best meatball sub ever in Greenville NC. I do believe it is about 2 stores in Greenville, NC. One is on W. Arlington and another is on 205 SE Greenville Blvd, but I usually get my order from 1852 West Arlington Blvd and this place is on Doordash.com. Their meatball sub is great and always prepared so nicely. The salad is so fresh. My first time getting the salad which they included the salad dressing too. I loved it. I must admit that I am very pleased with my order. So whoever loves subs as much as I do well give this place a shot because you will not be disappointed at all.

I went to Firehouse's Cascade location in Grand Rapids last night, arriving at 8:30. The polite server told me only online or Doordash orders were being accepted and would not personally take my order. So, I downloaded their app and made it to checkout, where it said my earliest time for checkout was 10:30 am the following day. Consequently, I couldn't order the food. So, I showed the server the timing issue and asked him again, "can I order from you, we're both right here." He politely responded, "No, you'll have to use Doordash." With no way to easily order, I wished the server a nice weekend and went elsewhere to spend money. Make it easier for your customers to spend money and enjoy a sandwich. Thank you.

Communication skills of average employees there is terrible. I've put in multiple orders over the years in different stores in SC & TN and I can say w/out any exaggeration, that 50% of the time, the sandwich isn't prepared as ordered, mostly involving what to put on the sandwiches. Numerous times I have literally pointed to the square box on the counter and said " I want if fully loaded " and the damn sandich comes back plain, nothing on it. No lettuce, no tomato, no onions etc... Are these people even trained to know what "Fully loaded" means? It happened tonight at a store in Columbia TN ( my son ordered to take out) & it happened to me at a store in Spring Hill TN about two weeks ago. In that case, I actually asked the preparer (not the order taker) if she had put everything on it & she looked at me dazed and said " Oh, you wanted everything on it? " - Ummmm, yeah, that's how I ordered it! Good grief, how bout' some better training franchise owners! You're going to lose customers = lost revenue! #dobetter

One half the size of Subway hoagies, they had no chili as they ran out, ran out of peppers for the steak and cheese hoagie steak overdone. Servers acted like they were doing me a favor just being there, very unfriendly.
I don't think I would buy again.

Brooklyn Firehouse subs New location, two visit had me thinking well that is time I will not get back, the $10 medium sandwich quality is quality, the people behind the counter are not connected to each other, or the customer. There is Lag in the greeting, two working two standing there confused what to do, a longer wait than what is needed, then i sit and wait for with one other customer and my name is not called for the bag sitting there for 10 minutes. Maybe they can iron out the wrinkles. But I may not offer a 3rd chances to find out

LOVE your idea of putting cole slaw on a sandwich...but you have to know how to make real pulled pork that should be somewhat stringy, not soft and mushy like yours. Keep trying!

.The employees are really nice with good customer service. I love the food they offer there. My favorite would be the pulled pork sandwich.

I was never more disappointed. You pay over $13. For a 12" sub only to get it home and the whole bottom of both subs were so soggy that the bread was mush. It was absolutely disgusting. Had to throw out part of the bottom. We purchased two cookies at 99 cents each and they were missing. We called to have it refunded to the card... poor food service if I ever saw anything like it. Heating a sub, certain subs, make them soggy and disgusting. Having worked in Food service and hotel restaurant management for over 15 years... I know that for fact. I asked for low cal mayo and never tasted a bit of it. I will stick with subway that is for sure. The picture shows what was at the bottom of our subs... and there is a receipt to show it came from the Fort Worth Location firehouse subs. Never again.

Made the mistake of stopping at firehouse subs today. Worst sub I have ever had. Paid 12.00 for a 4" sub that was basically a lettuce sandwich. 2 little ultra-thin pieces of meat. Really had to hunt to find meat. They relied on the lettuce making it look good. No flavor. Will never eat there again. Sorry I did not wait for Jersey Mike's when I got home. What a rip off.

Ordered a salad with grilled chicken…what a joke!
Wasn't as described.no bell pepper, no tomatoes, no salad dressing & the "grilled chicken " was so tiny at first I thought they left it off as well!
Very disappointing

I was a regular customer until today. They totally messed up my take out order. Got home, took a couple bites and realized that all ingredients were missing except a pickle which I requested not to be included. I took the rest of the sub back incl pickle and because I had a bite out of the sub, they would not credit me for the cost. Unbelievable! Never again. They lost a regular customer over the cost of one sub. Unbelievable!